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Help centre

Contact us

Visit our Contact Us page to locate the most relevant point of contact within Virgin Australia for specific enquiries or to provide feedback.

Help for agents

Use our step-by-step guides for Agents to make processes like registering, setting up, enrolling and accessing accounts, and managing bookings simple.

Request a tax invoice 

If you have misplaced your Virgin Australia flight itinerary and you’ve completed your journey within the last 30 days, we can retrieve your Tax Invoice by filling in the form below.

How to guides

Whether you would like information about how to: make a booking online, check in using your smartphone, or pay for a booking with Travel Bank, we have a guide to help you better understand the process involved.

Website accessibility

View website accessibility information such as useful tips for users with disabilities, the standards we expect of our third party services providers, and how you can provide us with feedback.

Compliments and compaints

We pride ourselves on our customer service, and place great importance on the way our team interacts with our guests – to make sure that flying with Virgin Australia is an enjoyable experience.

Help for corporate travel

Follow the step-by-step directions in our Corporate Travel guides to make registering, setting up, enrolling and accessing accounts, and managing bookings simple.

Payment options 

When booking your flights, hotels, car hire and other travel extras with Virgin Australia, enjoy flexibility with a wide range of payment options.