International fares

¹Hot drinks may not be served in the event of turbulence.

²Priority boarding available at selected airports.

Priority boarding is available at the following domestic ports:

Brisbane, Sydney, Melbourne, Perth, Canberra, Adelaide, Hobart, Darwin, Gold Coast, Cairns, Alice Springs, Mackay, Bundaberg, Hamilton Island, Maroochydore, Ballina.

Priority boarding is available at the following international ports:

Brisbane, Sydney, Melbourne, Gold Coast, Tokyo (Haneda).

Looking for more?

Earn, redeem and enjoy extra perks as a Velocity member when you travel in an eligible fare class with Virgin Australia.

¹Hot drinks may not be served in the event of turbulence.

²If you hold a single entry Lounge pass or have purchased a Lounge membership, you are entitled to Lounge entry. Lounge access is subject to the Virgin Australia Lounge terms and conditions.

³Priority boarding available at selected airports.

Priority boarding is available at the following international ports:

Brisbane, Sydney, Melbourne, Gold Coast, Tokyo (Haneda).

If you make changes to your upcoming flight, the below change fees may apply.

Change fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.

All Virgin Australia airfares are subject to change without notice. If you change your booking, your new fare may be more expensive than the original fare paid.

*For bookings made with Virgin Australia prior to 17 November 2022, for domestic and international short haul flights operated by Virgin Australia, the fee will be $80 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.

*For bookings made with Virgin Australia between 17 November 2022 and 24 May 2023, for domestic and international short haul flights operated by Virgin Australia, the fee will be $89 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.

~For bookings made with Virgin Australia prior to 1 September 2023, for domestic and international short haul flights operated by Virgin Australia, the fee will be $0 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.

What if Virgin Australia changes your flight?

If we need to change your flight before or on the day of travel, we will either contact you or your travel agent will contact you to advise you of the change to your flight details.

If the new flight time is not suitable to you, you can contact our Guest Contact Centre or your nominated travel agent to request a different flight time.

If we cannot make suitable alternative arrangements, you may request a travel credit or a refund of the total price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent.

Name changes:

Name changes are not permitted. Once a booking has been made, you will not be permitted to change the name on your ticket.

If you cancel your upcoming flight, the below cancellation fees may apply.

Cancellation fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.

The below fees and refund options apply for cancellations made prior to scheduled departure.

*For bookings made with Virgin Australia prior to 17 November 2022, for domestic and international short haul flights operated by Virgin Australia, the fee will be $80 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.

*For bookings made with Virgin Australia between 17 November 2022 and 24 May 2023, for domestic and international short haul flights operated by Virgin Australia, the fee will be $89 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.

I booked with Velocity Points

^Travel credit permitted only for the full unused ticket value including any fare portion where Velocity Points have been redeemed. Credit amount excludes booking and credit/debit card fees.

⁺For refund to original payment method including a refund of Points redeemed to Velocity account. Credit and refund amount excludes booking and credit/debit card fees.

^~For bookings made with Virgin Australia prior to 17 November 2022, for domestic and international short haul flights operated by Virgin Australia, the fee will be $80 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.

^~For bookings made with Virgin Australia between 17 November 2022 and 24 May 2023, for domestic and international short haul flights operated by Virgin Australia, the fee will be $89 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.

What if Virgin Australia cancels your flight?

If we cancel your flight, we will move you to the next available Virgin Australia flight to the same destination without charge.

If the new flight time is not suitable to you, there may be some circumstances where we will seek to transfer you to a service to the same destination operated by another carrier, if this is suitable to you.

If we cannot make suitable alternative arrangements, you may request a travel credit or a refund of the total price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent.

The following fare types are not refundable in the event of a no-show, unless we did not communicate any relevant flight changes to you or your travel agent in line with the Guest Compensation Policy or if you are otherwise entitled to request a refund under the ACL:

• All fare types for travel to and from Indonesia and New Zealand; and
• Choice and Lite fare types to and from Japan.

Your ticket will be forfeited and classified as a no show if:

• You fail to board a flight regardless of whether or not you have checked in.
• You have checked in but failed to contact Virgin Australia for assistance in cancelling your flight.

¹Hot drinks may not be served in the event of turbulence.

²Priority boarding available at selected airports.

Priority boarding is available at the following domestic ports:

Brisbane, Sydney, Melbourne, Perth, Canberra, Adelaide, Hobart, Darwin, Gold Coast, Cairns, Alice Springs, Mackay, Bundaberg, Hamilton Island, Maroochydore, Ballina.

Priority boarding is available at the following international ports:

Brisbane, Sydney, Melbourne, Gold Coast, Tokyo (Haneda).

Looking for more?

Earn, redeem and enjoy extra perks as a Velocity member when you travel in an eligible fare class with Virgin Australia.

¹Hot drinks may not be served in the event of turbulence.

²If you hold a single entry Lounge pass or have purchased a Lounge membership, you are entitled to Lounge entry. Lounge access is subject to the Virgin Australia Lounge terms and conditions.

³Priority boarding available at selected airports.

Priority boarding is available at the following international ports:

Brisbane, Sydney, Melbourne, Gold Coast, Tokyo (Haneda).

If you make changes to your upcoming flight, the below change fees may apply.

Change fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.

All Virgin Australia airfares are subject to change without notice. If you change your booking, your new fare may be more expensive than the original fare paid.

*For bookings made with Virgin Australia prior to 17 November 2022, for domestic and international short haul flights operated by Virgin Australia, the fee will be $80 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.

*For bookings made with Virgin Australia between 17 November 2022 and 24 May 2023, for domestic and international short haul flights operated by Virgin Australia, the fee will be $89 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.

~For bookings made with Virgin Australia prior to 1 September 2023, for domestic and international short haul flights operated by Virgin Australia, the fee will be $0 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.

What if Virgin Australia changes your flight?

If we need to change your flight before or on the day of travel, we will either contact you or your travel agent will contact you to advise you of the change to your flight details.

If the new flight time is not suitable to you, you can contact our Guest Contact Centre or your nominated travel agent to request a different flight time.

If we cannot make suitable alternative arrangements, you may request a travel credit or a refund of the total price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent.

Name changes:

Name changes are not permitted. Once a booking has been made, you will not be permitted to change the name on your ticket.

If you cancel your upcoming flight, the below cancellation fees may apply.

Cancellation fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.

The below fees and refund options apply for cancellations made prior to scheduled departure.

*For bookings made with Virgin Australia prior to 17 November 2022, for domestic and international short haul flights operated by Virgin Australia, the fee will be $80 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.

*For bookings made with Virgin Australia between 17 November 2022 and 24 May 2023, for domestic and international short haul flights operated by Virgin Australia, the fee will be $89 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.

I booked with Velocity Points

^Travel credit permitted only for the full unused ticket value including any fare portion where Velocity Points have been redeemed. Credit amount excludes booking and credit/debit card fees.

⁺For refund to original payment method including a refund of Points redeemed to Velocity account. Credit and refund amount excludes booking and credit/debit card fees.

What if Virgin Australia cancels your flight?

If we cancel your flight, we will move you to the next available Virgin Australia flight to the same destination without charge.

If the new flight time is not suitable to you, there may be some circumstances where we will seek to transfer you to a service to the same destination operated by another carrier, if this is suitable to you.

If we cannot make suitable alternative arrangements, you may request a travel credit or a refund of the total price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent.

The following fare types are not refundable in the event of a no-show, unless we did not communicate any relevant flight changes to you or your travel agent in line with the Guest Compensation Policy or if you are otherwise entitled to request a refund under the ACL:

• All fare types for travel to and from Indonesia and New Zealand; and
• Choice and Lite fare types to and from Japan.

Your ticket will be forfeited and classified as a no show if:

• You fail to board a flight regardless of whether or not you have checked in.
• You have checked in but failed to contact Virgin Australia for assistance in cancelling your flight.

²For more information on eligibility to enter partner airline and third party lounges, please refer to International lounge access.

The information below sets out change rules that are applicable for all bookings including those made using Velocity Points + Pay.

When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking. Some fare rules are different for bookings made using Velocity Points + Pay. These conditions are listed below.

If you make changes to your upcoming flight, the below change fees may apply.

Change fees apply per person, per booking. The same change fees apply to Future Credit fares and bookings made with Velocity Points + Pay. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.

All Virgin Australia airfares are subject to change without notice. If you change your booking, your new fare may be more expensive than the original fare paid.

What if Virgin Australia changes your flight?

If we need to change your flight before or on the day of travel, we will either contact you or your travel agent will contact you to advise you of the change to your flight details.

If the new flight time is not suitable to you, you can contact our Guest Contact Centre or your nominated travel agent to request a different flight time.

If we cannot make suitable alternative arrangements, you may request a travel credit or a refund of the price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent. Travel credits will be valid for 12 months from the date of issue (excluding USA flight bookings). For bookings with a flight into, out of or within the USA, you can request this refund online by following the prompts in the email or SMS you receive about the change or cancellation (or via your travel agent if this is how you booked). Travel credits for bookings with a USA flight will be valid for five years from the date of issue. All travel credits will be subject to additional terms and conditions.

Name changes:

Name changes are not permitted. Once a booking has been made, you will not be permitted to change the name on your ticket.

If you cancel your upcoming flight, the below cancellation fees may apply.

Cancellation fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law or other applicable laws. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.

The below fees and refund options apply for cancellations made prior to scheduled departure.

I booked with Velocity Points

^Travel credit permitted only for the full unused ticket value including any fare portion where Velocity Points have been redeemed. Credit amount excludes booking and credit/debit card fees.

+For refund to original payment method including a refund of Points redeemed to Velocity account. Credit and refund amount excludes booking and credit/debit card fees.

What if Virgin Australia cancels your flight?

If we cancel your flight, we will move you to the next available Virgin Australia flight to the same destination without charge.

If the new flight time is not suitable to you, there may be some circumstances where we will seek to transfer you to a service to the same destination operated by another carrier, if this is suitable to you.

If we cannot make suitable alternative arrangements, you may request a travel credit or a refund of the price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent. Travel credits will be valid for 12 months from the date of issue (excluding USA flight bookings). For bookings with a flight into, out of or within the USA, you can request this refund online by following the prompts in the email or SMS you receive about the change or cancellation (or via your travel agent if this is how you booked). Travel credits for bookings with a USA flight will be valid for five years from the date of issue. All travel credits will be subject to additional terms and conditions.

²For more information on eligibility to enter partner airline and third party lounges, please refer to international lounge access.

*Using your Air New Zealand booking reference Retrieve Booking - Air New Zealand

The information below sets out change rules that are applicable for all bookings including those made using Velocity Points + Pay.

When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking. Some fare rules are different for bookings made using Velocity Points + Pay. These conditions are listed below.

If you make changes to your upcoming flight, the below change fees may apply.

Change fees apply per person, per booking. The same change fees apply to Future Credit fares and bookings made with Velocity Points + Pay. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.

All Virgin Australia airfares are subject to change without notice. If you change your booking, your new fare may be more expensive than the original fare paid.

What if Virgin Australia changes your flight?

If we need to change your flight before or on the day of travel, we will either contact you or your travel agent will contact you to advise you of the change to your flight details.

If the new flight time is not suitable to you, you can contact our Guest Contact Centre or your nominated travel agent to request a different flight time.

If we cannot make suitable alternative arrangements, you may request a travel credit or a refund of the price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent. Travel credits will be valid for 12 months from the date of issue (excluding USA flight bookings). For bookings with a flight into, out of or within the USA, you can request this refund online by following the prompts in the email or SMS you receive about the change or cancellation (or via your travel agent if this is how you booked). Travel credits for bookings with a USA flight will be valid for five years from the date of issue. All travel credits will be subject to additional terms and conditions.

Name changes:

Name changes are not permitted. Once a booking has been made, you will not be permitted to change the name on your ticket.

If you cancel your upcoming flight, the below cancellation fees may apply.

Cancellation fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law or other applicable laws. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.

The below fees and refund options apply for cancellations made prior to scheduled departure.

I booked with Velocity Points

^Travel credit permitted only for the full unused ticket value including any fare portion where Velocity Points have been redeemed. Credit amount excludes booking and credit/debit card fees.

+For refund to original payment method including a refund of Points redeemed to Velocity account. Credit and refund amount excludes booking and credit/debit card fees.

What if Virgin Australia cancels your flight?

If we cancel your flight, we will move you to the next available Virgin Australia flight to the same destination without charge.

If the new flight time is not suitable to you, there may be some circumstances where we will seek to transfer you to a service to the same destination operated by another carrier, if this is suitable to you.

If we cannot make suitable alternative arrangements, you may request a travel credit or a refund of the price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent. Travel credits will be valid for 12 months from the date of issue (excluding USA flight bookings). For bookings with a flight into, out of or within the USA, you can request this refund online by following the prompts in the email or SMS you receive about the change or cancellation (or via your travel agent if this is how you booked). Travel credits for bookings with a USA flight will be valid for five years from the date of issue. All travel credits will be subject to additional terms and conditions.

The information below sets out change rules that are applicable for all bookings including those made using Velocity Points + Pay.

When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking. Some fare rules are different for bookings made using Velocity Points + Pay. These conditions are listed below.

If you make changes to your upcoming flight, the below change fees may apply.

Change fees apply per person, per booking. The same change fees apply to Future Credit fares and bookings made with Velocity Points + Pay. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.

All Virgin Australia airfares are subject to change without notice. If you change your booking, your new fare may be more expensive than the original fare paid.

What if Virgin Australia changes your flight?

If we need to change your flight before or on the day of travel, we will either contact you or your travel agent will contact you to advise you of the change to your flight details.

If the new flight time is not suitable to you, you can contact our Guest Contact Centre or your nominated travel agent to request a different flight time.

If we cannot make suitable alternative arrangements, you may request a travel credit or a refund of the price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent. Travel credits will be valid for 12 months from the date of issue (excluding USA flight bookings). For bookings with a flight into, out of or within the USA, you can request this refund online by following the prompts in the email or SMS you receive about the change or cancellation (or via your travel agent if this is how you booked). Travel credits for bookings with a USA flight will be valid for five years from the date of issue. All travel credits will be subject to additional terms and conditions.

Name changes:

Name changes are not permitted. Once a booking has been made, you will not be permitted to change the name on your ticket.

If you cancel your upcoming flight, the below cancellation fees may apply.

Cancellation fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law or other applicable laws. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.

The below fees and refund options apply for cancellations made prior to scheduled departure.

I booked with Velocity Points

The above fees and refund options apply for cancellations made prior to scheduled departure.

^Travel credit permitted only for the full unused ticket value including any fare portion where Velocity Points have been redeemed. Credit amount excludes booking and credit/debit card fees.

+For refund to original payment method including a refund of Points redeemed to Velocity account. Credit and refund amount excludes booking and credit/debit card fees.

What if Virgin Australia cancels your flight?

If we cancel your flight, we will move you to the next available Virgin Australia flight to the same destination without charge.

If the new flight time is not suitable to you, there may be some circumstances where we will seek to transfer you to a service to the same destination operated by another carrier, if this is suitable to you.

If we cannot make suitable alternative arrangements, you may request a travel credit or a refund of the price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent. Travel credits will be valid for 12 months from the date of issue (excluding USA flight bookings). For bookings with a flight into, out of or within the USA, you can request this refund online by following the prompts in the email or SMS you receive about the change or cancellation (or via your travel agent if this is how you booked). Travel credits for bookings with a USA flight will be valid for five years from the date of issue. All travel credits will be subject to additional terms and conditions.

The information below sets out change rules that are applicable for all bookings including those made using Velocity Points + Pay.

When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking. Some fare rules are different for bookings made using Velocity Points + Pay. These conditions are listed below.

If you make changes to your upcoming flight, the below change fees may apply.

Change fees apply per person, per booking. The same change fees apply to Future Credit fares and bookings made with Velocity Points + Pay. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.

All Virgin Australia airfares are subject to change without notice. If you change your booking, your new fare may be more expensive than the original fare paid.

What if Virgin Australia changes your flight?

If we need to change your flight before or on the day of travel, we will either contact you or your travel agent will contact you to advise you of the change to your flight details.

If the new flight time is not suitable to you, you can contact our Guest Contact Centre or your nominated travel agent to request a different flight time.

If we cannot make suitable alternative arrangements, you may request a travel credit or a refund of the price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent. Travel credits will be valid for 12 months from the date of issue (excluding USA flight bookings). For bookings with a flight into, out of or within the USA, you can request this refund online by following the prompts in the email or SMS you receive about the change or cancellation (or via your travel agent if this is how you booked). Travel credits for bookings with a USA flight will be valid for five years from the date of issue. All travel credits will be subject to additional terms and conditions.

Name changes:

Name changes are not permitted. Once a booking has been made, you will not be permitted to change the name on your ticket.

If you cancel your upcoming flight, the below cancellation fees may apply.

Cancellation fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law or other applicable laws. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.

The below fees and refund options apply for cancellations made prior to scheduled departure.

I booked with Velocity Points

The above fees and refund options apply for cancellations made prior to scheduled departure.

^Travel credit permitted only for the full unused ticket value including any fare portion where Velocity Points have been redeemed. Credit amount excludes booking and credit/debit card fees.

+For refund to original payment method including a refund of Points redeemed to Velocity account. Credit and refund amount excludes booking and credit/debit card fees.

What if Virgin Australia cancels your flight?

If we cancel your flight, we will move you to the next available Virgin Australia flight to the same destination without charge.

If the new flight time is not suitable to you, there may be some circumstances where we will seek to transfer you to a service to the same destination operated by another carrier, if this is suitable to you.

If we cannot make suitable alternative arrangements, you may request a travel credit or a refund of the price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent. Travel credits will be valid for 12 months from the date of issue (excluding USA flight bookings). For bookings with a flight into, out of or within the USA, you can request this refund online by following the prompts in the email or SMS you receive about the change or cancellation (or via your travel agent if this is how you booked). Travel credits for bookings with a USA flight will be valid for five years from the date of issue. All travel credits will be subject to additional terms and conditions.

The information below sets out change rules that are applicable for all bookings including those made using Velocity Points + Pay.

When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking. Some fare rules are different for bookings made using Velocity Points + Pay. These conditions are listed below.

If you make changes to your upcoming flight, the below change fees may apply.

Change fees apply per person, per booking. The same change fees apply to Future Credit fares and bookings made with Velocity Points + Pay. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.

All Virgin Australia airfares are subject to change without notice. If you change your booking, your new fare may be more expensive than the original fare paid.

What if Virgin Australia changes your flight?

If we need to change your flight before or on the day of travel, we will either contact you or your travel agent will contact you to advise you of the change to your flight details.

If the new flight time is not suitable to you, you can contact our Guest Contact Centre or your nominated travel agent to request a different flight time.

If we cannot make suitable alternative arrangements, you may request a travel credit or a refund of the price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent. Travel credits will be valid for 12 months from the date of issue (excluding USA flight bookings). For bookings with a flight into, out of or within the USA, you can request this refund online by following the prompts in the email or SMS you receive about the change or cancellation (or via your travel agent if this is how you booked). Travel credits for bookings with a USA flight will be valid for five years from the date of issue. All travel credits will be subject to additional terms and conditions.

Name changes:

Name changes are not permitted. Once a booking has been made, you will not be permitted to change the name on your ticket.

If you cancel your upcoming flight, the below cancellation fees may apply.

Cancellation fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law or other applicable laws. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.

The below fees and refund options apply for cancellations made prior to scheduled departure.

I booked with Velocity Points

The above fees and refund options apply for cancellations made prior to scheduled departure.

^Travel credit permitted only for the full unused ticket value including any fare portion where Velocity Points have been redeemed. Credit amount excludes booking and credit/debit card fees.

+For refund to original payment method including a refund of Points redeemed to Velocity account. Credit and refund amount excludes booking and credit/debit card fees.

What if Virgin Australia cancels your flight?

If we cancel your flight, we will move you to the next available Virgin Australia flight to the same destination without charge.

If the new flight time is not suitable to you, there may be some circumstances where we will seek to transfer you to a service to the same destination operated by another carrier, if this is suitable to you.

If we cannot make suitable alternative arrangements, you may request a travel credit or a refund of the price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent. Travel credits will be valid for 12 months from the date of issue (excluding USA flight bookings). For bookings with a flight into, out of or within the USA, you can request this refund online by following the prompts in the email or SMS you receive about the change or cancellation (or via your travel agent if this is how you booked). Travel credits for bookings with a USA flight will be valid for five years from the date of issue. All travel credits will be subject to additional terms and conditions.

The information below sets out change rules that are applicable for all bookings including those made using Velocity Points + Pay.

When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking. Some fare rules are different for bookings made using Velocity Points + Pay. These conditions are listed below.

If you make changes to your upcoming flight, the below change fees may apply.

Change fees apply per person, per booking. The same change fees apply to Future Credit fares and bookings made with Velocity Points + Pay. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.

All Virgin Australia airfares are subject to change without notice. If you change your booking, your new fare may be more expensive than the original fare paid.

What if Virgin Australia changes your flight?

If we need to change your flight before or on the day of travel, we will either contact you or your travel agent will contact you to advise you of the change to your flight details.

If the new flight time is not suitable to you, you can contact our Guest Contact Centre or your nominated travel agent to request a different flight time.

If we cannot make suitable alternative arrangements, you may request a travel credit or a refund of the price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent. Travel credits will be valid for 12 months from the date of issue (excluding USA flight bookings). For bookings with a flight into, out of or within the USA, you can request this refund online by following the prompts in the email or SMS you receive about the change or cancellation (or via your travel agent if this is how you booked). Travel credits for bookings with a USA flight will be valid for five years from the date of issue. All travel credits will be subject to additional terms and conditions.

Name changes:

Name changes are not permitted. Once a booking has been made, you will not be permitted to change the name on your ticket.

If you cancel your upcoming flight, the below cancellation fees may apply.

Cancellation fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law or other applicable laws. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.

The below fees and refund options apply for cancellations made prior to scheduled departure.

I booked with Velocity Points

The above fees and refund options apply for cancellations made prior to scheduled departure.

^Travel credit permitted only for the full unused ticket value including any fare portion where Velocity Points have been redeemed. Credit amount excludes booking and credit/debit card fees.

+For refund to original payment method including a refund of Points redeemed to Velocity account. Credit and refund amount excludes booking and credit/debit card fees.

What if Virgin Australia cancels your flight?

If we cancel your flight, we will move you to the next available Virgin Australia flight to the same destination without charge.

If the new flight time is not suitable to you, there may be some circumstances where we will seek to transfer you to a service to the same destination operated by another carrier, if this is suitable to you.

If we cannot make suitable alternative arrangements, you may request a travel credit or a refund of the price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent. Travel credits will be valid for 12 months from the date of issue (excluding USA flight bookings). For bookings with a flight into, out of or within the USA, you can request this refund online by following the prompts in the email or SMS you receive about the change or cancellation (or via your travel agent if this is how you booked). Travel credits for bookings with a USA flight will be valid for five years from the date of issue. All travel credits will be subject to additional terms and conditions.