Change your booking

The flexibility of your booking depends on the fare family you have booked. Name changes, flight changes and fare type changes can only be made to certain fares and may attract fees and surcharges.

Cancel your booking

All bookings can be cancelled; however some bookings are non-refundable and may attract cancellation fees and surcharges.

For all changes and cancellations, please refer to the fare rules on your itinerary or check our fare rules.

How to change or cancel your booking


Go to Manage Your Booking and retrieve your itinerary details to make booking changes or cancellations. You will only be able to change or cancel your flight if you have not checked-in online.

Guest Contact Centre

Please contact the Virgin Australia Guest Contact Centre on 13 67 89 if you are calling from within Australia. View contact numbers outside of Australia.

Travel Agent

If your original booking was made through a travel agent, you must contact your travel agent to make changes to your booking.