What will be my pet’s experience when travelling in the cargo hold?
We will endeavor to maintain the temperature in the cargo hold to be consistent to the temperature experienced in the passenger cabin, lighting will dim lit this is to maximise your pet’s level of comfort.
Your pet maybe be exposed to high levels of airport operation noise whilst waiting to be loaded into the aircraft hold, please take this into consideration when organising your pet’s journey.
What happens to my pet during a disruption?
Our priority is to safely and securely transport your pet from Point A to Point B.
However, due to the complex environment surrounding airport operations, there may be instances where our flight operation is subjected to unforeseen disruptions e.g. adverse weather activity.
Your pet will be moved to a shaded, well ventilated area and frequently monitored if disruptions do occur.
If the delay exceeds greater than 2 hours or if we are unable to accommodate your pet on another service on the same day (including but not limited to cancellations and or connection flights missed at a transit port), our team will contact you to organise an alternative option of travel.
Should I sedate my pet?
No, Virgin Australia does not recommend sedating your pet for travel. If you wish to sedate your pet for travel, please contact your vet for expert advice. A vet certificate will be required for pets sedated for travel. Virgin Australia does not take responsibility for any consequences as a result of sedation.
What can be included in my pet’s container?
We understand that your pet may have a favorite toy/blanket/bed, however to keep free from hazards we will only accept an absorbent mat and water container to be included in the container.
Are there weight limitations?
If the combined weight of your pet and its container exceeds 65kgs please contact our Guest Contact Centre 13 67 89 (if calling from Australia) to discuss availability of travel. For contact numbers for outside of Australia view the Contact Us page.
Can I change my pet’s flight?
Yes, you able to change your pet’s flight up to two hours prior to scheduled departure (subject to pet space availability and the Fare Rules of your ticket. Please contact our Guest Contact Centre on 13 67 89 (if calling from Australia) if you have any questions on changing your pet’s travel itinerary. For contact numbers for outside of Australia see our Contact Us page.