The Virgin Australia agency hub is a dedicated site for our travel industry partners

  

  

Commercial Policies


2023

Date communicated Commercial Policies
8 March Vanuatu - Delay to Flight Resumption    

 

2022
 

Date communicated Commercial Policies
21 November Future Flight Credit Policy v8 (PDF)
24 October Commercial Policy FIFA World Cup 2022 Qatar
20 October COVID-19 Commercial Policy International Bookings v45 (PDF)
9 March Queensland Floods v4 (PDF)


Other policies and guides

Keep up to date with our latest industry partner news. 

 

2023

 

Date communicated Trade release
22 September Standard Credit Extension
28 August Trade Newsletter August
21 August Reminder: Change Fee Update
10 August Fare Changes
28 July Trade Newsletter July
21 July Virgin Australia activates partnership with ANA (All Nippon Airways)
12 July GDS Booking Issue Resolved
11 July Haneda Baggage Policy
30 June Changes to ISH Commission
28 June Trade Newsletter June
5 June Business Value Campaign
5 June Fare Changes Bali Queenstown
25 May Changes to Ancillary Fees
24 May Trade Newsletter May
12 May GDS System Issue
8 May Air Canada Expansion
27 April Trade Newsletter April
17 April International Airline Launch
28 March  Trade Newsletter March
6 March Trade Newsletter February
16 February Flight Credit Extension
13 February Fare Changes

 

2022 
 

Date communicated Trade release
14 December Launch of Cairns to Haneda Route
12 December GDS Refunds
1 December Future Flight Credits - Agency Advice
30 November Trade Newsletter November
10 November Singapore Airlines Partnership expanded
24 October Bring on Wonderful
17 January Economy Fare Class Realignment
7 January  Future Flight Credit and Credit Card Acceptance Information 

 

Future Flight credit fares

Booking Future Flight credit fares

Economy class: U class

Business class: D class

Fares must be priced against account code FFC20

Please Note: If U is booked and FFC20 is not used as the account code, no fare will be returned.

  Fare price Fare display
Galileo FQ-:FFC20 or FQ-:{account code}/CVA FDSYDBNE12JUN/VA-PRI-:FFC20
Sabre WPAC*FFC20¥XC FQBNESYD15JUN¥AC*FFC20
Amadeus FXP/R,U*FFC20,VC-VA FQSYDBNE/12JUN/AVA/R,U*FFC20
Worldspan 4P*FSR#/@@FFC20 4FSYDMELSR-VA/L1JUN/@@FFC20

 


Pseudo Flight long-sell entries
 

Galileo: 0VA5996Y15JULHDQBVINN1

Sabre: 0VA5996Y15JULHDQBVINN1

Amadeus: SSVA5996Y15JULHDQBVINN1

 

Booking Future Flight Credit fares for Virgin Australia Business Flyer

Economy class - U class

Business class - D class

Fares must be priced against account code FFC99

Please note: If U is booked and FFC99 is not used as the account code, no fare will be returned. 

 

  Fare price Fare display
Galileo FQ-:FFC99 or FQ-:{account code}/CVA FDSYDBNE12JUN/VA-PRI-:FFC99
Sabre WPAC*FFC99¥XC FQBNESYD15JUN¥AC*FFC99
Amadeus FXP/R,U*FFC99,VC-VA FQSYDBNE/12JUN/AVA/R,U*FFC99
Worldspan 4P*FSR#/@@FFC99 4FSYDMELSR-VA/L1JUN/@@FFC99


Pseudo Flight long-sell entries

Galileo: 0VA5996Y15JULHDQBVINN1

Sabre: 0VA5996Y15JULHDQBVINN1

Amadeus: SSVA5996Y15JULHDQBVINN1

 


Policies and guides

GDS Clue Cards

 

Program information for travel agents  

Agent flyer / clue card
Client flyer
Frequently asked questions for agents

Has your client changed how they book travel?


By completing the maintenance form, we can update your customer’s account details with the correct travel manager information, ensuring that we have the correct account details to maintain your customer’s access to the benefits of the Virgin Australia Business Flyer program. 

You can sign up your customer through our online application form here or direct your client to complete a Maintenance form. You will also need to email us at businessflyer@virginaustralia.com to transfer any unused credits to the correct TMC.  

 

Other useful links 

More information – virginaustralia.com/businessflyer  
Application form – virginaustralia.com/businessflyer-application  
Business booking portal – businesslogin.virginaustralia.com
Rewards portal – business.velocityfrequentflyer.com  

 

Can't find what you're looking for? Send us an email. 


For account and rewards inquiries please email us at businessflyer@virginaustralia.com 
For booking support, please email va.agentshelpdesk@virginaustralia.com

Bring wonderful business flying to your clients

Enquire about our business travel solutions, and one of our account representatives will reach out to you.


Contact us


Travel agent enquiries and support


Our experienced Virgin Australia Industry Support team is committed to delivering excellence in customer service by providing expert advice and sales support solutions to you and your customers.

To speak with an Industry Support Agent, the operating hours are as follows:

Monday to Friday: 5.00 am - 11.00pm (AEST)
Saturday & Sunday: 7.30am - 6.00pm (AEST)