| Commercial Policy | Valid for | Summary of options | Waiver number |
|---|---|---|---|
| COVID19 Commercial Policy | International bookings ticketed prior to 30 Jun 22, for travel up to 31 Dec 22 | Rebook or credit | BW000186 |
| COVID19 Commercial Policy | Domestic bookings ticketed between 1 May 22 and 30 Sep 22, where customer was impacted by COVID-19 within 7 days of travel | Rebook | BW000228 |
| Domestic Flexible Flying | Domestic bookings held in credit prior to 30 Apr 22 where reissue fee would now apply | Rebook | BW000230 |
The Virgin Australia agency hub is a dedicated site for our travel industry partners
2023
| Date communicated | Commercial Policies |
| 8 March | Vanuatu - Delay to Flight Resumption |
2022
| Date communicated | Commercial Policies |
|---|---|
| 21 November | Future Flight Credit Policy v8 (PDF) |
| 24 October | Commercial Policy FIFA World Cup 2022 Qatar |
| 20 October | COVID-19 Commercial Policy International Bookings v45 (PDF) |
| 9 March | Queensland Floods v4 (PDF) |
Other policies and guides
Keep up to date with our latest industry partner news.
2022
| Date communicated | Trade release |
|---|---|
| 14 December | Launch of Cairns to Haneda Route |
| 12 December | GDS Refunds |
| 1 December | Future Flight Credits - Agency Advice |
| 30 November | Trade Newsletter November |
| 10 November | Singapore Airlines Partnership expanded |
| 24 October | Bring on Wonderful |
| 17 January | Economy Fare Class Realignment |
| 7 January | Future Flight Credit and Credit Card Acceptance Information |
Future Flight credit fares
| Fare price | Fare display | |
| Galileo | FQ-:FFC20 or FQ-:{account code}/CVA | FDSYDBNE12JUN/VA-PRI-:FFC20 |
| Sabre | WPAC*FFC20¥XC | FQBNESYD15JUN¥AC*FFC20 |
| Amadeus | FXP/R,U*FFC20,VC-VA | FQSYDBNE/12JUN/AVA/R,U*FFC20 |
| Worldspan | 4P*FSR#/@@FFC20 | 4FSYDMELSR-VA/L1JUN/@@FFC20 |
Pseudo Flight long-sell entries
Galileo: 0VA5996Y15JULHDQBVINN1
Sabre: 0VA5996Y15JULHDQBVINN1
Amadeus: SSVA5996Y15JULHDQBVINN1
Booking Future Flight Credit fares for Virgin Australia Business Flyer
Economy class - U class
Business class - D class
Fares must be priced against account code FFC99
Please note: If U is booked and FFC99 is not used as the account code, no fare will be returned.
| Fare price | Fare display | |
| Galileo | FQ-:FFC99 or FQ-:{account code}/CVA | FDSYDBNE12JUN/VA-PRI-:FFC99 |
| Sabre | WPAC*FFC99¥XC | FQBNESYD15JUN¥AC*FFC99 |
| Amadeus | FXP/R,U*FFC99,VC-VA | FQSYDBNE/12JUN/AVA/R,U*FFC99 |
| Worldspan | 4P*FSR#/@@FFC99 | 4FSYDMELSR-VA/L1JUN/@@FFC99 |
Pseudo Flight long-sell entries
Galileo: 0VA5996Y15JULHDQBVINN1
Sabre: 0VA5996Y15JULHDQBVINN1
Amadeus: SSVA5996Y15JULHDQBVINN1
Program information for travel agents
Has your client changed how they book travel?
By completing the maintenance form, we update the clients account details with the correct travel manager information, ensuring that we have the correct account details, to be able to maintain the customers access to the benefits of the Virgin Australia Business Flyer program?
Please ask your client to complete a Maintenance form. You will also need to email us at businessflyer@virginaustralia.com to transfer any unused credits to the correct TMC.
Other useful links
More information – virginaustralia.com/businessflyer
Application form – virginaustralia.com/businessflyer-application
Business booking portal – businesslogin.virginaustralia.com
Rewards portal – business.velocityfrequentflyer.com
Can’t find what you’re looking for? Send us an email.
For account and rewards inquiries please email us at businessflyer@virginaustralia.com
For booking support, please email va.agentshelpdesk@virginaustralia.com
Miscellaneous collateral
- Virgin Australia and Qatar Airways
- Virgin Australia and United Airlines
- Check-in Poster
- Virgin Australia Entertainment App Flyer
- Velocity Flyer
- Music industry baggage allowance
- Adelaide Fringe baggage allowance
Group booking flyers
- General Groups Flyer (PDF, 748.2KB)
- Groups Online Check-in Flyer (PDF, 556KB)
- Groups School Flyer (PDF, 512KB)
- Groups Sporting Flyer (PDF, 1.1MB)
Travel agent enquiries and support
Our experienced Virgin Australia Industry Support team is committed to delivering excellence in customer service by providing expert advice and sales support solutions to you and your customers.
To speak with an Industry Support Agent, the operating hours are as follows:
Monday to Friday: 5.00 am - 11.00pm (AEST)
Saturday & Sunday: 7.30am - 5.00pm (AEST)