Using the Virgin Australia Website

Virgin Australia recognises the importance of providing accessible content to all users of our digital network, and is particularly committed to improving accessibility for users with disabilities.

Virgin Australia aims to meet conformance level AA of the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines (WCAG), which comprise international web accessibility standards. In many areas, our network already conforms to a higher accessibility standard.

This page provides tips and useful information to assist users with disabilities to access the Virgin Australia website. It also outlines the standards we expect of our third party services providers and how to provide us with feedback.

Accessibility Information

To view information about accessibility on the Virgin Australia website, please select a topic below:

Contact Us

If you are having trouble accessing a particular Virgin Australia webpage, or encounter inaccessible documents, please let us know using a method below so we can look to rectify the problem.  If you would like to lodge a complaint you may also contact us via a method listed below.

Please specify the nature of your complaint; including the location of the page you are having trouble accessing.

We take all feedback seriously, and promptly investigate and respond to all genuine complaints.


Virgin Australia
Head of Customer Relations
PO Box1034, Spring Hill, QLD, 4004.


Note: This policy is current as at December 2013.