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A little reassurance when flying during this time

We all know COVID-19 is causing unprecedented change and uncertainty in our world, but at Virgin Australia, our guests have always been, and will always be our first priority.

We’re taking extra steps during this time to help protect you and your booking – we call it our passenger promise.


No change fees

Change your flight, fee-free for domestic and international travel. Travel dates and conditions apply.

Changes and cancellations must be made before your travel date. Fare difference may apply. T&Cs apply.

Change an existing booking

Future Flight Credits available

We’re pleased to advise that Future Flight credits are now available for use to book specific Virgin Australia products and services.

Use Future Flight Credits

Travel and entry requirements

Various restrictions are in place across Australia which may impact your interstate and international travel.

View requirements 

Safety and wellbeing

We’ve implemented new health and safety initiatives to keep you safe when travelling with us.

View health and safety

Zip Pay

Book now pay later with Zip

Weekend away or a trip of a lifetime? Virgin Australia now offers Zip as a payment option so you can book now and pay later. Eligibility, Terms and conditions apply.^

VMA pool

Virgin Australia Velocity Flyer Card 

Earn up to 100K bonus Velocity Points. 25K Points per month $1.5K+ is spent on Eligible Transactions in first 4 months from card approval. T&Cs, Eligibility & Credit Criteria Apply. New customers only. Offer ends 31/01/2022.

Hertz  promo

1 Million Velocity Points Giveaway with Hertz

Book an eligible rental vehicle with Hertz between 6 December 2021 and 30 January 2022, for travel between 6 December 2021 and 28 March 2022, for a chance to win one of four prizes of 250,000 Velocity Frequent Flyer Points.*

Velocity Frequent Flyer join promotion


Not yet a Velocity member?

Unlike other frequent flyer programs, it's free to be a Velocity member. Join today and start earning Points on the things you do everyday.


Terms and conditions

*Flexible Flying: Change without a fee on domestic routes for travel up to 30 April 2022 and international routes for travel up to 31 December 2022. Changes must be made prior to your travel date. Fare differences may apply. See for full terms and conditions.

^Zip pay: Terms and conditions apply. See for full terms and conditions.

~Economy x :  Economy X seats are limited and may be sold out at time of booking or at any time prior to your travel date. The applicable Economy X fee will be the fee published at the time you purchase Economy X and is subject to change. Fees are per person, one way and per sector. Fees are in the applicable booking currency, being the country of origin specified in your booking or purchase. Economy X fees are non-refundable, except where you are entitled to a refund of the Economy X fee or of your fare under the Australian Consumer Law. See the Economy X Terms and Conditions for more information on refunds. Not all product benefits are available at all airports. Where some of the product features are not available or utilised by you, you are not entitled to a refund unless otherwise specified in the Economy X terms and conditions. Some Economy X seats are located in Exit Rows and guests must accept the Exit Row Safety Conditions to sit in these rows. If you change your mind and no longer wish to sit in these rows, you may move to an alternate Economy X seat for no additional fee. If however no other Economy X seats are available, you will be assigned a standard Economy seat and entitled to a refund of the Economy X fee. Please let us know as soon as possible if you do not longer meet the Exit Row Safety Conditions. If at the time of travel you no longer meet the Exit Row Safety Conditions you will be offered an alternate Economy X seat or you will be assigned a standard Economy seat and entitled to a refund of the Economy X fee. Economy X is only available on flights operated by Virgin Australia and Virgin Australia International. See full Economy X Terms and Conditions.

Hertz 1 million Velocity Points giveaway: Full terms and conditions at Promoter is Hertz Australia Pty Ltd (ACN 004 407 087) (Promoter), Level 15, 636 St Kilda Road, Melbourne VIC 3004 (Draw Location). Competition entry period commences on 00:01am AEDT on 06.12.21 and ends on 11:59pm AEDT on 30.01.22 (Entry Period) Entrants must book an eligible rental vehicle during the Entry Period for travel between 06.12.21 and 28.03.22; be listed as the driver and be a current Velocity member. There are four prizes to be won. Each prize is 250,000 Velocity Frequent Flyer Points. Each prize is valued at a maximum of $8,879. Draw will take place at the Draw Location on 28.02.22 at 3:00pm AEDT.  Winner notified by email and telephone by 07.03.22 and published at and by 14.03.22. The authorised under Permit numbers: NSW TP/01499; ACT TP 21/02047; SA T21/1853.