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Checked baggage allowance

If you are travelling on our Domestic and International Short Haul network, you will be entitled to the below checked baggage allowance.

  Lite Choice Flex Business
Checked bag inclusions Not included.
Add bags for a fee.
1 x 23kg 1 x 23kg 2 x 32kg

I've booked an Economy Elevate, Getaway or Freedom fare 

 

Preparing for travel

Before you pack, make sure your bags meet our checked bag maximum total linear dimension (length + width + height): 140cm (55in).

Multiple items held together will not be accepted as a single piece of baggage. Additional baggage fees may apply.

No single item may exceed 32kg. See Cargo services for heavier items.

Checked baggage that is not travelling with a passenger will not be accepted. Unaccompanied baggage must be sent as Cargo.

For Economy fares and purchased checked baggage, items over 23kg will incur fees. Overweight baggage fees may apply.

Adults, children, infants and Velocity members travelling on Virgin Australia’s Domestic and International Short Haul network may be allocated a checked baggage allowance, as detailed below.

If you are travelling with non-standard items such as musical and sporting equipment, please refer to oversized and fragile items.

Baggage allowance for bookings made from 19 August 2021

Fare type None/Red Silver Gold Platinum
Lite Not included. Add bags for a fee.
Choice and Flex 1 x 23kg 2 x 23kg 2 x 23kg 3 x 23kg
Business 2 x 32kg 2 x 32kg 2 x 32kg 3 x 32kg

Baggage allowance for bookings made prior to 19 August 2021

Fare type None/Red Silver Gold Platinum
Elevate, Getaway and Freedom 1 x 23kg 2 x 23kg 2 x 23kg 3 x 23kg
Business Saver and Business 2 x 32kg 2 x 32kg 2 x 32kg 3 x 32kg

For Velocity Members:

  • Velocity complimentary baggage allowance is based on status at time of travel, not time of booking.
  • Additional baggage allowances for Velocity Silver, Gold and Platinum members only apply for flights operated by Virgin Australia. Additional baggage allowances for Velocity Silver, Gold and Platinum members do not apply when travelling on codeshare or interline services operated by other carriers.
  • Baggage allowances for Reward Seat fares with Velocity airlines partners will be based on the operating carrier’s baggage allowances as found on their website and as per your class of travel. Silver, Gold and Platinum members may be entitled to further complimentary baggage allowances, as outlined at the Velocity Frequent Flyer website.

Avoid paying up to 50% more at the airport. Pre-purchase additional baggage online or via our Guest Contact Centre before you check-in. 

In addition to any checked baggage allowance included in your fare, you can add a maximum of two pieces of baggage at 23kg each per person before you arrive at the airport.

 

How to purchase additional baggage

Online If you’d like to purchase additional baggage to an existing booking, go to Manage your Booking.

Guest Contact Centre

Please contact the Virgin Australia Guest Contact Centre on 13 67 89 if you are calling from within Australia. View contact numbers outside of Australia.
At the airport

Additional baggage can be selected and purchased via self-service Kiosks or via an Agent at the Check-In counter. Higher baggage rates will apply at the airport. 

In line with new health and safety measures, cash will no longer be accepted as a form of payment at the airport. We accept Visa, Mastercard and American Express credit and debit cards.

Additional baggage fees

Baggage fees are charged for each additional piece, per one-way journey and are subject to change at any time without notice.

Pre-purchased baggage may only be purchased if you are travelling on a Virgin Australia ticketed and operated flight. For tickets or connecting flights operated by other airlines, additional baggage may only be purchased at the airport on the day of departure.

If you’re travelling Economy with a little extra weight, fees will apply at the airport to any piece over 23kg up to 32kg.

For items that are over the maximum total linear dimensions, please refer to oversized and fragile items.

For items that are over 32kg, please refer to our Cargo services.

 

Overweight baggage fees

Fees are charged at the airport on the day of departure for each additional piece, per one-way journey (includes formal connecting flights) as listed below.

Important information about additional baggage

  • Each guest may check in up to 9 pieces on Virgin Australia operated flights. The 9 pieces includes fare allowance, Velocity tier allowance, pre-purchased baggage and additional airport baggage.

Restrictions

  • The carriage of additional baggage is at the sole discretion of Virgin Australia and is subject to aircraft loads.
  • We will endeavour to carry your Checked Baggage on the same flight as you, however, Additional and Overweight Baggage will be accepted on a space-available basis. If your baggage cannot be carried on the same flight with you due to operational limitations, it will be transported on the next available flight with sufficient load capacity.

Refunds 

If you purchase additional baggage and you choose to change your flight, your additional baggage will apply to these new flights. If you purchase additional baggage and you choose to cancel your flight, any fees paid for your additional baggage will be forfeited.

Additional baggage fees will be refunded in the following circumstances, in addition to your rights under the Australian Consumer Law:

  • If you change your flight, and we are unable to carry your additional baggage for operational reasons;
  • If we cancel your flight and cannot reaccommodate you;
  • If we cancel your flight and can reaccommodate you, but cannot carry your additional baggage on your new flight; or
  • If you are entitled to a refund of your fare or your baggage fees under the fare rules and/or the Australian Consumer Law.