The information below sets out the specific fare rules, inclusions, fees and surcharges for each fare type. These are in addition to your rights under the Australian Consumer Law.
Lite
Choice
Flex
Business
Cabin class
Economy
Economy
Economy
Business
Food onboard
Complimentary water, tea and coffee1. Food and drinks will be available for purchase from our onboard menu.
Included
In-flight entertainment
Included
Included
Included
Included
Carry-on baggage
7kg total (2 pieces max.)
7kg total (2 pieces max.)
7kg total (2 pieces max.)
14kg total (2 pieces max.)
Checked baggage
Available for purchase
1 x 23kg
1 x 23kg
2 x 32kg
Choose your seat
Available for purchase
Included
Included
Included
Access to the Virgin Australia Lounge2
Not included. Lounge access is available to Velocity Gold and Platinum members and Virgin Australia Lounge members.
Included
Priority check-in, boarding and baggage3
Not included
Not included
Not included
Included where available
Economy X
Available for purchase
Available for purchase
Available for purchase
UpgradeMe
Not eligible
Eligible
Eligible
1 Hot drinks may not be served in the event of turbulence.
2 If you hold a single entry Lounge pass or have purchased a Lounge membership, you are entitled to Lounge entry. Lounge access is subject to the Virgin Australia Lounge terms and conditions and lounge rules.
3 Priority boarding available at selected airports.
Enjoy extra rewards as a Velocity member
Earn, redeem and enjoy extra perks as a Velocity member when you travel in an eligible fare class with Virgin Australia.
Available to Platinum and Gold members or members with a single entry Lounge pass.
Included
Priority check-in, boarding and baggage3
Available to Platinum and Gold members
Included where available
1 Hot drinks may not be served in the event of turbulence.
2 If you hold a single entry Lounge pass or have purchased a Lounge membership, you are entitled to Lounge entry. Lounge access is subject to the Virgin Australia Lounge terms and conditions and lounge rules.
3 Priority boarding available at selected airports.
Change or cancel your flight
The information below sets out change and cancellation rules that are applicable for all bookings including those made using Future Flight credits and Velocity Points + Pay.
When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking.
Some fare rules are different for bookings made using Future Flight credits or Velocity Points + Pay. These conditions are listed below. Bookings made using Future Flight credits are also subject to the Future Flight Credits terms of use.
If you make changes to your upcoming flight, the below change fees may apply.
Change fees apply per person, per booking. The same change fees apply to Future Credit fares and bookings made with Velocity Points + Pay. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.
All Virgin Australia airfares are subject to change without notice. If you change your booking, your new fare may be more expensive than the original fare paid.
My flight was changed by Virgin Australia
Lite
Choice
or
Choice Future Credit fare
Flex
or
Flex Future Credit fare
Business
or
Business Future Credit fare
Fare class
M
R, E, O, N, V, P, Q, T, I, S
Y, B, W, H, K, L
D, C, J
Flexibility with changing your flight
More than 14 days prior to scheduled departure
$99 fee* plus fare difference
No fee plus fare difference
No fee plus fare difference
No fee plus fare difference
Up to midnight prior to scheduled departure
$99 fee* plus fare difference
$99 fee* plus fare difference
No fee plus fare difference
No fee plus fare difference
Prior to scheduled departure
Loss of fare
$99 fee* plus fare difference
No fee plus fare difference
No fee plus fare difference
After scheduled flight departure
Not permitted
*For bookings made with Virgin Australia prior to 17 November 2022, for domestic and international short haul flights operated by Virgin Australia, the fee will be $80 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.
*For bookings made with Virgin Australia between 17 November 2022 and 24 May 2023, for domestic and international short haul flights operated by Virgin Australia, the fee will be $89 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.
I paid for my flight with Velocity Points
The Virgin Australia fare rules apply for Virgin Australia Any Seat or Points + Pay bookings made in Lite, Choice, Flex and Business class.
The ability to obtain a refund of Points will depend on the fare type purchased and this is only available for Business and Flex fares – fees may apply.
Please refer to the Virgin Australia fare rules above to learn more about fares which permit a refund in Points, fees that apply and where a Points refund is not possible.
If you are transferring your upcoming flight reservation to another passenger, the below change fees may apply.
Change fees apply per person, per booking.
I need to make a correction
Lite
Choice
or
Choice Future Credit fare
Flex
or
Flex Future Credit fare
Business
or
Business Future Credit fare
Prior to scheduled departure
Not permitted
$99 fee*
No fee
No fee
*For bookings made with Virgin Australia prior to 17 November 2022, for domestic and international short haul flights operated by Virgin Australia, the fee will be $80 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.
*For bookings made with Virgin Australia between 17 November 2022 and 24 May 2023, for domestic and international short haul flights operated by Virgin Australia, the fee will be $89 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.
If you cancel your upcoming flight, the below cancellation fees may apply.
Cancellation fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.
My flight was cancelled by Virgin Australia
All our fares are 100% non-refundable in the case of a no show
Your ticket will be forfeited and classified as a no show if:
You fail to board a flight regardless of whether or not you have checked in.
You have checked in but failed to contact Virgin Australia for assistance in cancelling your flight.
I booked with Future Flight credits
I booked with Velocity Points
When you make a booking, change or cancel your flight, the below fees and surcharges may apply.
Guest Contact Centre fee - $40 per person
Airport Service fee - $40
Velocity Membership Contact Centre fee - $40 or 5,200 Points (Points + Pay or Any Seat)
Card payment fee (payment surcharge)
Payment fees apply when paying for your flight via credit or debit card. View our payment fees breakdown here.
To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.
