IMPORTANT INFORMATION:

Bali flights

Experience

Our Promise

  • We will always show you the best available seats to choose from.
  • We reserve our best seats for our most loyal and valuable guests.
  • We will do our best to honour your seat selection but if we do require you to move once you are checked in, we will contact you to advise you of your new seat.

Getting the best seat

We will always show you the best available seats and if you choose your seat when you book, you will have the most amount of choice available - and yes, we do reserve seats for our most loyal guests and those with special needs.

SeatSelection_GettingTheBestSeat

Sometimes we have to change our aircraft after you have selected your seat

When this is the case, you will be re-seated in your applicable zone or seat you in the same seat, however, we cannot always guarantee this. Our Customer Services teams will strive to seat you in the next best available seat.

More choice at every stage, from booking to departure. 

To make flights as comfortable as possible, we offer eligible guests the opportunity to select a preferred seat before boarding.

Advance seat selection can be made at time of booking online or via our Guest Contact Centre; after a booking has been made via Manage Booking or our Guest Contact Centre; or at the time of check in.

To preview and pick your favourite seat, see our seatmaps.


Families

You and your children will always be seated together

At time of booking we will show you all the available seats to choose from, including within preferred zones if you are a Status member of our Velocity program. 

  • If you are travelling in a booking of 3 or more we will assign you the best seats from those remaining 48 hours before your flight time.
  • Selecting seats during check-in, which is available 48 hours prior to departure.

If you can't all be seated together, we’ll ensure each child (under 12) is seated with an adult from your group.

Note: Unfortunately we are unable to offer the above for guests who have purchased tickets in seperate bookings. For the best seats that suit the whole family, ensure you select your seats either via Manage Your Booking prior to your flight or during Check-in. 

Infants

To facilitate the comfort of your infant, bassinets are available onboard all our international long haul flights. This is subject to availability. Bassinets are only available on domestic flights operated by A330 aircraft – subject to availability. Our bassinets are designed for infants only, and size and weight restrictions, as recorded in the tables below, apply.

Bassinets are limited, so please request a bassinet for your infant at the time of booking. Pre-allocation of bassinets is on a first come, first served basis. Please contact our Guest Contact Centre to organise this facility.


Groups of more than 9 people

When you book, our Groups department will seat you together in the best available seats remaining. As you can appreciate we cannot move other guests who have pre-reserved their seats so book early to ensure we can allocate seats for the whole group together. If you have a Silver, Gold or Platinum Velocity member in the group, up to nine companions can join them in the preferred zone. 

242x118-vff-logoAs you progress through our Velocity tiers, you will have access to more seating options to choose from at time of booking

We have created Platinum, Gold and Silver preferred zones in all our aircraft enabling our frequent flyers to choose the best seats whilst also ensuring all of our Velocity members are offered choice.

For our members we have key timings below to assist you to always get the best seats.

  • Time of booking – we reserve specific zones that are only available for selection for members within the relevant Velocity tiers.
  • 48hrs to departure – we release most of the unused seats in the preferred zones for others members and guests.
  • 12hrs to departure - we release all unused seats in the preferred zones and, where we can, endeavour to provide a spare seat beside our Platinum Velocity members*.

*Subject to operational requirements & not available on all aircraft types in the fleet.

 

Arrive Ready with Economy X

Economy X offers a more premium experience at the airport and onboard, within the affordability of our Economy class. Enjoy more choice when it comes to travelling with Economy X available on all domestic and international flights from 21 May 2017. 

Enhance your travel experience with: 

60x100-econx-seatExtra legroom

Enjoy up to 40% more extra leg room in the front of the Economy cabin or in the over-wing exit rows. View the seat maps to see locations per aircraft.

60x100-econx-bagPreferred overhead lockers

Relax knowing your carry-on baggage is easily accessible with prefered overhead lockers enabling quick access for boarding and departure (available on VA operated flights only). 

100x100-econx-screenPriority Screening*

Breeze through the airport with access to priority screening lanes* enabling you to reach the gate with ease (available on Domestic flights only).

100x100-econx-boardPriority Boarding*

With access to our Priority Boarding queues you can board at any time to settle in sooner and get ready to enjoy your flight with our award winning crew. 

100x100-econx-planePremium Seating Location

Economy X seats are available in the front of the economy cabin on many of our aircraft. 

 














 

 

 

  

International Extras

100x100-econx-checkinPriority Check-in and Boarding* 

As an Economy X guest on short-haul international flights, you will have access to Priority Check-in and Boarding to ensure your airport experience is as relaxed and smooth as your flight. Look for the Priority or Premium Economy check in counters when you arrive and you’ll be on your way soon after. For International Long Haul flights, look for the Premium Check-in and Premium boarding counters to receive the same express service. 

60x100-econx-mealGuaranteed first meal choice

International Long Haul flights only
With a choice of 3 dishes including local and international cuisines we’ll ensure you have your preferred option. 

100x100-econx-headphoneNoise-cancelling headphones

International Long Haul flights only
Once on board enjoy premium noise cancelling
headphones to enjoy the Virgin Australia
in-flight entertainment.

 

 











 

Experience Economy X on your next Virgin Australia flight

Economy X is available on Virgin Australia operated Domestic and International services on the following aircraft:

  • Boeing 737-800 & 737-700
  • Boeing 777-300 
  • Airbus A330-200
  • Embraer 190 
  • ATR 72
  • Fokker 100 

How to Book

At time of booking

Secure your preferred seat in advance.

Online: Select an Economy X seat, on the Seating page, during the booking process. Applicable fees will be added to your Booking Summary.
By Phone: Request an Economy X seat when you make a new booking through our Guest Contact Centre.

After booking

Opt to increase your level of comfort after you have made a booking.

Online: Add Economy X to your booking via our Manage Booking service.
By Phone: Call our Guest Contact Centre and request to add Economy X to your existing booking (subject to the applicable fee)

During Check-in Economy X seats will remain on sale at check-in if available for purchase - this can be done via our online check in or at the airport. 

 

Terms and Conditions

All Economy X seats are sold subject to availability, eligibility criteria, conditions and Exit Row safety requirements assessed on day of travel. Economy X is only available on Virgin Australia operated flights. Economy X is not available on flights operated by our codeshare and alliance partners.

Please view all Economy X Terms and Conditions before making your purchase to ensure you are eligible as penalty fees may apply. For flights prior to 21 May 2017 the Extra Legroom Eligibility Criteria applies.