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Specials & offers

Say hello to UpgradeMe.

 

Make an offer

Determine the amount you're willing to pay to upgrade. Keep in mind that you'll only be able to make a one-time offer on the same flight.

Enter payment details

Enter your card details. You'll only be charged if your offer is successful.

Review and submit

Cross your fingers! You can change your offer right up until you are advised of your offer's outcome.

If you're successful

We'll send an email no later than six hours before your departure advising you of your upgrade.
 

 

Are you eligible to make an upgrade offer?

If you’re travelling on a Virgin Australia flight and ticket number, you may be eligible to bid for an upgrade to a higher cabin on eligible Domestic and International flights.

Make an offer or check your eligibility below. Simply enter your booking reference and last name in the fields provided. If there are multiple passengers in your booking, an offer must be made for all passengers, including children and infants.

Check Eligibility for UpgradeMe



We also make it possible for you to guarantee your upgrade with our Buy Now option on selected flights. If this is available on your flight, you will see this option on the first page after checking your eligibility. If eligible, your upgrade and payment will be confirmed immediately.

 

Experience our premium cabins

Business class

Experience second-to-none space and comfort. Relax in (or work from) your luxurious leather seat and enjoy premium food and beverages from our exclusive onboard Business class menu – designed by leading Australian chef, Luke Mangan.

Premium*

Experience a touch of indulgence on-board our B777 aircraft. You'll get more legroom than any other Australian airline and an intimate cabin that enhances our award-winning service.

* On flights to Los Angeles only

'The Business'

The exceptionally stylish, relaxing and refined way to fly Virgin Australia. As you enjoy the surrounds of your own private suite or a drink at ‘The Bar’^, your dedicated cabin crew will be on hand to ensure you’re taken care of.

^ Bar on flights to Los Angeles only

 
 

 

Extra perks with your upgrade

If you're successful for an upgrade, you can enjoy the perks of Priority Check-in, Priority Baggage, Priority Boarding and access to the Virgin Australia lounge
or partner lounges (where available, subject to conditions of entry).

 

Other ways to upgrade for Velocity members

UpgradeMe Points

Use your Velocity points to request an upgrade. Find out more about Velocity Frequent Flyer flight upgrades.
 

UpgradeMe Platinum

Velocity Platinum members are entitled to four complimentary fare upgrades per year, from a Freedom fare to a Business class seat on Virgin Australia domestic and international short haul flights. Find out more about Velocity Frequent Flyer Platinum membership.
 

 


Important information about UpgradeMe

Upgrade acceptance is at Virgin Australia’s' sole and absolute discretion. For full terms and conditions, please refer to UpgradeMe terms of service.

Changes and cancellations

If you choose to change or cancel your flight, you will not be refunded or credited for your upgrade.

Refunds

  • If your flight is cancelled, Virgin Australia will endeavour to accommodate you with your upgrade on the next available flight. If you are not reaccommodated, please fill out our refund form to organise a refund.
  • If Economy X is purchased with the original fare, refunds will be automatically refunded to the original form of payment.
  • You may have additional compensation rights under the Australian Consumer Law. For more information about your consumer rights, please click here.

Velocity members

Velocity Points or Status Credits can only be earned on the original booking, not the upgraded booking.