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Help Centre

Reservation/General Enquiries

Please use this form for Virgin Australia reservation enquiries only. To ensure we can best assist you in a timely manner, please take some time to review the following options:

New Booking

If you would like to make a new booking, please search for flights or call our Guest Contact Centre on 13 67 89.

Changes to an existing booking

If you wish to make changes to an existing booking, add baggage, select a seat or order a special meal, please go to Manage My Booking or call our Guest Contact Centre on 13 67 89.

Itinerary/Tax Invoice

To have your itinerary or tax invoice re-sent visit the Re-send Itinerary page.

Velocity Frequent Flyer

If you wish to submit an enquiry, give feedback about your Velocity Membership (missing points/status credit) or existing Redemption booking, please visit the Velocity Frequent Flyer contact form or call our Membership Contact Centre on 13 18 75.


We have a comprehensive list of Frequently Asked Questions on our website, and you can also search for any information using the search bar at the top of this page. 

Travel Insurance Letter

If you wish to request a travel insurance letter, please complete the travel insurance request form.

Lost Property

For items left on board the aircraft or at the boarding gate, please contact your nearest Virgin Australia Baggage Services office.

Baggage Allowance

If your enquiry is related to your baggage allowance, excess baggage fees or our airline partners baggage rules, please view our checked baggage information.

Baggage Claims

If your feedback is related to a baggage claim, please download, print and complete the mishandled and/or damaged baggage claim form.

Domestic Flights

Guests with only domestic travel in their itinerary can submit their claim on the Feedback Form.

International Flights

Guests with any or all international travel in their itinerary can send their completed claim forms to

Virgin Australia Holidays

If your enquiry is related to a Virgin Australia Holidays package, please call 13 15 16 (Monday to Friday, 8am to 6pm AEST, and Saturday 9am to 5pm AEST) or email


For any Virgin Australia feedback (complaint/compliment), please use the Feedback Form.

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