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carbon offset terms and conditions

Where you make a contribution to offset carbon emissions relating to your seat on your flight, the following terms and conditions apply:

  1. The Carbon Offset Program is provided by Virgin Australia Airlines Pty Ltd ABN 36 090 670 965.
  2. Carbon offsetting is not a compulsory charge and your contribution is voluntary.
  3. In addition to your contribution, you will be charged a credit card transaction fee of 1.2% and GST.
  4. The credit card transaction fee and GST are not able to be allocated towards greenhouse gas abatement projects.
  5. Your contribution, together with the credit card transaction fee and GST, will not be refunded under any circumstances, including in the event we cancel your flight or where you fail to travel on your scheduled flight.
  6. The amount of greenhouse gas emissions attributed to your flight is calculated by reference to historical data and certain notional charges more fully described here. We accept no liability if the calculation of greenhouse gas emissions relating to your seat on your flight is incorrect or inaccurately reflects actual greenhouse gas emissions attributable to your seat on your flight.
  7. If your flight is on the Virgin Australia network, your contribution will be invested in greenhouse gas abatement projects in Australia which are certified under the Australian Government's National Carbon Offset Standard Carbon Neutral Program. We may in our absolute discretion invest the funds in certified greenhouse gas abatement projects of our choice.
  8. You are not able to direct us to allocate the funds to any particular greenhouse gas abatement projects.
  9. Whilst we have taken reasonable care to ensure that the information provided by us on our website relating to carbon offsetting is correct, all information may be subject to change at any time without notice. We are not liable for any inconvenience or expense incurred by you, whether direct or indirect, due to your use of the information provided.
  10. We may alter these terms and conditions at any time without giving notice to you.