nzPopupImageLocation

KIA ORA! IT LOOKS LIKE YOU'RE IN NEW ZEALAND

Visit our New Zealand website for more relevant pricing, content and promotions.
Help centre

Travel Insurance claim

Please use this form if you need to request an Insurance Letter from Virgin Australia to support a claim through your insurance provider. There is a 28 day turnaround time for these requests.

For complaints relating to a disruption or reimbursement requests outside of an insurance claim, please use our feedback form.

For all other general reservation enquiries, please use our general enquiries form.