IMPORTANT INFORMATION

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Virgin Australia Cargo Services

Our Cargo Services

Virgin Australia Cargo offers more than 3,400 flights per week through access to the Virgin Australia Group’s extensive flight network of 47 domestic and 16 international destinations. We operate a modern fleet of around 150 aircraft that includes Airbus A330, Airbus A320, Boeing 777, Boeing 737, ATR-72 and Fokker 100.See our Virgin Australia aircraft fleet cargo capability page for more information.  

We provide services for major cargo distributors, corporate shippers and individuals, including the transportation of animals. We have access to specialist cargo handling terminals in all major airports across Australia, catering to a range of different customer requirements.

Virgin Australia Cargo is part of the Virgin Australia Group, an award-winning major Australian airline group that operates domestic and international regular passenger services, charter and cargo services and the loyalty program Velocity Frequent Flyer. 

Account Enquiries

New Account Enquiries Send your enquiry to cargosales@virginaustralia.com and our Internal Sales Team will be in touch right away!
New and Existing Account Holders Phone 13 82 87 for Customer Service including booking assistance, track and trace functions, capacity queries and more. Existing Virgin Australia Cargo account holders can log in to the Cargo Booking Portal to directly book freight and raise an Air Waybill.
One-off Shipments please contact our Virgin Australia Cargo Contact Centre on 13 82 87 who will take payment by way of credit card and complete your booking for you

Freighter First

Virgin Australia Cargo was proud to announce launch of our Freighter First service on July 4th 2016. For enquiries, please contact Cargo Sales by emailing cargosales@virginaustralia.com

Cargo Enquiries 

Within Australia For all enquiries and to speak with the friendly Virgin Australia Cargo team, please call: 13 82 87 Or email cargo@virginaustralia.com New Account Enquiries: cargosales@virginaustralia.com
 New Zealand & Asia-Pacific:  For tailored commercial cargo services to NZ & Asia Pacific destinations please call 1300 795 111 or email the relevant city below:  From within New Zealand, please call +64 9256 8201 or email VirginAustraliaCargo.AKL@mncaviation.aero Please note: individuals shipping to these locations will need to engage a freight forwarder to assist with customs and import/export compliance.
US, UK, Europe and Middle East:

From within Australia, please call 1800 016 742 or email syd.cargosales@fly.virgin.com From within United States, please call 1800 828 6822, email bookwithus@fly.virgin.com or visit the Virgin Atlantic website.

 

New Account Enquiries

Existing Customers/Cargo Booking Portal Log In


Cargo Product and Service Descriptions

Please see below the range of services we provide where available on the Virgin Australia Domestic network.

Same day 

Lodgement allowed at any time. Consignment is uplifted on next available flight or as booked (Same Day includes Dangerous Goods).

Express

Lodgement today, consignment will be available at the destination the next day. Handover times vary, depending on the destination.

Off peak

Lodgement today, consignment will be available at destination 36 to 48 hours after lodgement, depending on destination.

Live animals

Consignments of Live Animals are uplifted and available as booked. See information about pets travelling with passengers 

Perishable products

Lodgement today, uplifted and available at destination as booked. (Includes periodic publications)

Contacts

See Cargo pick up and drop off locations.
 

Virgin Australia Domestic Network Cargo Map

Virgin Australia Cargo can offer Express and General Cargo services to New Zealand and Pacific destinations for IATA registered freight forwarders.

Animals, Dangerous Goods and Perishable Goods Cargo Services are also available in accordance with applicable conditions of carriage and customs laws. Please note, Virgin Australia does not transport greyhounds on flights to Asia.

Any cargo (including items of mail) that has originated in or passed through the Republic of Yemen, Federal Republic of Somalia, the Arab Republic of Egypt, the Syrian Arab Republic and/or Turkey will not be taken onto, or carried on, any passenger aircraft operated by Virgin Australia Airlines.

Cargo Sales Enquiries. 

Cargo pick up and drop off locations.

 

Virgin Australia International Short Haul Cargo Network: Australia, New Zealand and Pacific Destinations

Please note: Virgin Atlantic Cargo no longer accepts freight from individuals, due to changes in US law. Guests are advised to contact a local freight company (TNT, FEDEX) for Cargo services. 

Any cargo (including items of mail) that has originated in or passed through the Republic of Yemen, Federal Republic of Somalia, the Arab Republic of Egypt, the Syrian Arab Republic and/or Turkey will not be taken onto, or carried on, any passenger aircraft operated by Virgin Australia Airlines.

Cargo Pick Up and Drop off

Los Angeles - LAX

Cargo Handler Worldwide Flight Services (WFS)
Contact Details +1 310 342 7830 LAXCargo.Ops@fly.virgin.com
LAXVSWFS@wfs.aero
5758 W.Century Blvd, LAX Int. Airport, CA 90045
Location on Google Maps
Business Hours Mon to Sun: 06.00 – 24.00 Lodgement Hours   Before flight for Express,Same Day, Animals and Perishables. Before flight for All Other Cargo   Handover Hours: 5 hrs 2hrs for Fast ride
 
Dangerous Goods Capability Yes
Cargo AVI Capabilities Lodgement Hours Yes
Cool room capacity Available on request

 

Virgin Australia Cargo Helps a Mate

330x390-cargo-wheelchairsVirgin Australia Cargo always looks for opportunities to provide a valuable community service and we recently helped to transport 12 wheelchairs from Sydney to Brisbane following the completion of the Invictus Games.

The wheelchairs were purchased by a donor for the Invictus Games Wheelchair Basketball team. Following the Games, the wheelchairs were donated and delivered to Mates4Mates, an organisation that supports current and ex-serving Australian Defence Force personnel who are wounded, injured or ill, and their families.

These wheelchairs will be used in the Mate4Mates Adaptive Sports Program, which provides sporting opportunities for soldiers who are undertaking rehabilitation.

We are proud to have played a role in delivering these wheelchairs to current and returned servicemen and servicewomen in need.