Important information

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Virgin Australia Cargo services

Our Cargo Services

Virgin Australia Cargo offers more than 3,400 flights per week through access to the Virgin Australia Group’s extensive flight network of 47 domestic and 16 international destinations.

We provide services for major cargo distributors, corporate shippers and individuals, including the transportation of animals. We have access to specialist cargo handling terminals in all major airports across Australia, catering to a range of different customer requirements.

Virgin Australia Cargo is part of the Virgin Australia Group, an award-winning major Australian airline group that operates domestic and international regular passenger services, charter and cargo services and the loyalty program Velocity Frequent Flyer. 

Account Enquiries

New Account Enquiries Send your enquiry to and our Internal Sales Team will be in touch right away!
New and Existing Account Holders Phone 13 82 87 for Customer Service including booking assistance, track and trace functions, capacity queries and more. Existing Virgin Australia Cargo account holders can log in to the Cargo Booking Portal to directly book freight and raise an Air Waybill. Log in to the Cargo Booking Portal.
One-off Shipments Please contact our Virgin Australia Cargo Contact Centre on 13 82 87. We will take payment by way of credit card and complete your booking for you.


Cargo Enquiries 

Within Australia For all enquiries and to speak with the friendly Virgin Australia Cargo team, please call: 13 82 87 Or email New Account Enquiries:
 New Zealand & Asia-Pacific:  For tailored commercial cargo services to NZ & Asia Pacific destinations please call 1300 795 111 or email the relevant city below:  From within New Zealand, please call +64 9256 8201 or email Please note: individuals shipping to these locations will need to engage a freight forwarder to assist with customs and import/export compliance.
US, UK, Europe and Middle East:

For tailored commercial cargo services to and from USA destinations please call 1300 795 111 or email the relevant city below:



Effective from 24 January 2020, Virgin Australia will no longer accept bookings for brachycephalic (or snub-nosed) breeds until further notice. For more information please contact our team on 13 82 87.

Cargo Product and Service Descriptions 

Please see below the range of services we provide where available on the Virgin Australia Domestic network. View Cargo pick up and drop off locations

Same day Lodgement allowed at any time. Consignment is uplifted on next available flight or as booked (Same Day includes Dangerous Goods).
Express Lodgement today, consignment will be available at the destination the next day. Handover times vary, depending on the destination.
Off peak Consignment will be available at destination 36-48 hours after lodgement, depending on destination. Offpeak is accessible for flights between 9am-4pm local time (for departure) on following day/s of creating the Air Way Bill (not same day). Lodgement of this freight to be made no earlier than 2-3 hours prior to flight times.
Live animals Consignments of Live Animals are uplifted and available as booked. See information about pets travelling with passengers
Perishable products Lodgement today, uplifted and available at destination as booked. (Includes periodic publications)



Virgin Australia Domestic Network Cargo Map

 Effective from 24 January 2020, Virgin Australia will no longer accept bookings for brachycephalic (or snub-nosed) breeds until further notice. For more information please contact your local cargo general sales agent. .


Virgin Australia Cargo can offer Express and General Cargo services to New Zealand and Pacific destinations for IATA registered freight forwarders.

Animals, Dangerous Goods and Perishable Goods Cargo Services are also available in accordance with applicable conditions of carriage and customs laws. Please note, Virgin Australia does not transport greyhounds on flights to Asia.

Any cargo (including items of mail) that has originated in or passed through the Republic of Yemen, Federal Republic of Somalia, the Arab Republic of Egypt, the Syrian Arab Republic and/or Turkey will not be taken onto, or carried on, any passenger aircraft operated by Virgin Australia Airlines.

Cargo Sales Enquiries. 

Virgin Australia International Short Haul Cargo Network: Australia, New Zealand and Pacific Destinations