Virgin Australia Travel Bank

If you have been issued a travel credit in the form of a Travel Bank, the information below explains how these credits can be used on Use of a Travel Bank is subject to the Travel Bank terms and conditions

How to find your travel credit details

Upon creation of a Travel Bank, an email containing your travel bank username is sent to the email address used for the original booking. If you are unable to locate your travel bank details, please fill in this form to retrieve your Travel Bank details or call our Guest Contact Centre on 13 67 89 for assistance.

How to use your travel credit

Log in to Travel Bank, reset your password or check your credit balance

  1. Visit the Travel Bank website
  2. Select 'forgot password' to reset your password (please note your old passwords will not be valid for this new account)
  3. Enter your travel bank username. This was recently sent to the email address used in the original booking. 
  4. Follow the instructions in the reset email 
  5. Return to the travel bank website to login to your account
  6. Your credit balance can be seen by viewing your account information

How to book a flight using your travel credit

To see how to book a flight online, first select your travel credit type below.

If you are encountering any difficulty booking online, or you have questions that are not answered by the information on this page, you can contact our Guest Contact Centre on 13 67 89.

To use your credits, we recommend first checking your Travel Bank balance. You should also have your travel bank username and password handy, as this will make logging in to use your credit quick and easy.


First review the fare options available to you

Travel Credits can be used on any fare across all Virgin Australia operated flights. 

To see the fares available, start your flight search on and remember to tick "I would like to use Travel Bank" on the final stage of your flight search, then enter your Travel Bank username. 


Select the fare you would like to purchase

Any fare shown on the Select page is available to be booked using a travel credit. 


Complete passenger details, and add flight extras as needed

Travel credits can be used to purchase Economy X and extra checked baggage as part of your online booking. You can also add these at any time before your flight by managing your booking online, or when checking-in online.


Pay using Travel Bank

Once you reach the Payment page, select Travel Bank as your form of payment. You will then be prompted to log in using your Travel Bank username and password. 

Use the slider to determine how much of your credit you wish to use for this booking. 

Travel credits can be used for multiple bookings, and any Travel Bank balance that remains is valid for use up until the expiry date of that specific credit, which is outlined in your Travel Bank. 

Frequently asked questions