Standard credits - We are currently updating the expiry date for all standard credits issued between 21 April 2020 and 31 July 2022. These credits will be available to book and fly by 30 June 2025. We anticipate expiry dates in all customer accounts will be updated by December 2023.
Standard credits
Standard credits are made available for use to book specific Virgin Australia products and services.
Understanding your Standard credit
You may have a Standard credit if you had a booking made from 21 April 2020 onwards that was cancelled.
Depending on how you booked your flight, you may be provided with a Standard credit in different ways. Select how your booking was originally made from the below tabs, to find out which rules apply to your Standard credit.
Features of Standard credits stored in a Travel Bank
If you booked directly with Virgin Australia, your Standard credit will be issued to you as a Standard credit in a Travel Bank. You can use the Standard credit to make a new booking directly with Virgin Australia on our website or through our Guest Contact Centre, through using your Travel Bank details.
Features of Standard credits held by a travel agent
Standard credits will be provided for the value of any tickets or ancillary services provided by Virgin Australia. Your travel agent will manage any amounts paid to your travel agent for their services.