Join our Cabin Crew team
We’re looking for good humans. The best kind. Those with hospitality in their heart, and a spring in their step. The cool, calm, collected, happy to help, nothing’s too much trouble, people loving, safety conscious, clear headed, charming, and down to earth kind to join our team of cabin crew.
You’ll be welcoming people onboard our aircraft (and seeing them off at the other end), giving clear, comprehensive safety briefings (and making sure everyone adheres to them). Naturally, you’ll be giving brilliant service to all our guests, helping those with special needs and requirements and making flying super fun for unaccompanied minors.
As part of our airline’s Cabin Crew, you’ll be working as part of a team, meeting new people and seeing new places. Working in the aviation industry as a flight attendant means being able to handle things that are outside of your control (environmental factors, delays, emergencies etc). Your ability to remain calm and confident under pressure will go a long way towards making guests feel like they’re in good hands.
What you'll need to be eligible
To be considered for our Cabin Crew team, you’ll need:
- To have had consistent, regular employment for a minimum of 3 years
- A passport (with at least 18 months left on it)
- A Responsible Service of Alcohol certificate (RSA)
- A current Australian First Aid Certificate and CPR
- To be legally able to live and work in Australia
- To be happy working at high altitude, in a pressurised environment
- To be able to work a 24/7 rotating roster (including early starts, late finishes, weekends, public holidays and peak periods)
- To be able to reach up to a height of 180cm
Our aircraft and destinations
Virgin Australia’s domestic Cabin Crew operate the Boeing 737 aircraft on our domestic and short-haul international network, with bases in Adelaide, Brisbane, Melbourne, Perth and Sydney. Our Virgin Australia Regional Cabin Crew operate the Fokker 100 and Airbus 320 aircraft and travel on regional routes.
Questions?
Read our FAQs
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What working rights must I hold to be eligible to apply?
To be eligible to apply, you’ll need to be an Australian or New Zealand citizen or hold Australian permanent residency at the time of submitting your application. For further details regarding working rights in Australia we recommend you see the Australian Government’s Department of Immigration and Citizenship website.
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How do I apply for a Cabin Crew position?
You can apply for a Cabin Crew position online at our Virgin Australia Careers website. You will need to create a user profile and complete an application form, as well as upload your resume for the Recruitment Team to review.
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Can I apply for more than one base?
Cabin Crew operate from a number of different bases around Australia (i.e.. Adelaide, Brisbane, Melbourne, Perth). While you might be willing to relocate in order to join our team, you should only apply for one base. Applications for multiple bases are not accepted and can mean that each application is withdrawn due to being ineligible.
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Can I apply for Guest Service Agent opportunities as well as Cabin Crew?
While you might be enthusiastic to join Virgin Australia as either Cabin Crew or Guest Services, you should only apply for one of these roles, not both. Unfortunately, we cannot accept your applications if you apply for both – in this case, your applications will be withdrawn. As part of our selection process, we consider level of motivation for the role you’re applying for, so make sure you think carefully about which role you think you’re most excited by and allow us to see your enthusiasm for that role through the application process.
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Can I still apply even if my preferred base is not currently advertised online?
If we are not currently recruiting for your preferred base, then hold off applying until you see that we are hiring again for that port. You can be one of the first to know about opportunities to join the team by subscribing to our Job Mail service or regularly visiting the Virgin Australia careers website. As applications cannot be transferred to between bases, we encourage you to apply only for your preferred location.
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Can I apply if I am not 18 years of age?
You must be at least 18 years of age at the time of application to apply for a Cabin Crew role.
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Can I apply if I can’t reach 180cm?
Safety regulations require that you must be able to reach a height of 180cm while standing on flat feet. This will be assessed at the Medical Assessment. If you cannot meet this requirement you will not be eligible for the role.
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What should I wear to the Recruitment Day?
We recommend wearing appropriate business attire to the Recruitment Day.
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Can I attend a Recruitment Day in another port?
You must attend a Recruitment Day in the port in which you have applied. The information given throughout the recruitment process will be specific to each port.
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How can I find out where Recruitment Days are being held?
Once Recruitment Days are scheduled at the base you have applied for and your application has been short-listed will receive an invitation via email. This email will contain all the information you need to know about the Recruitment Day, including the location, date, time and what to bring. Please note that Recruitment Days are organised around the operational requirements of the business and can be scheduled several weeks or months apart.
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What certifications/documents will I need?
If successful throughout the recruitment process, you will require the following certificates prior to commencing your training:
- Apply/Provide First Aid certificate from an Australian Registered Training Organisation with a minimum of 12 months' validity
- CPR certificate from an Australian Registered Training Organisation with a minimum of 6 months validity
- Responsible Service of Alcohol certificate from any Australian state with a minimum of 6 months validity
- Passport with a minimum of 18 months validity
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Do I need to have these certifications/documents prior to attending a Recruitment Day?
You will not be required to bring these certificates to a Recruitment Day, however, before commencing your training you must ensure that you have obtained all certificates and a passport with the required validity. These will be checked on your first day of training. Failure to obtain these certificates and a passport may mean your position is withdrawn.
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How long does the recruitment process take and when will I start training?
The recruitment process length can vary depending on the business’s operational requirements. We do not recruit to specific numbers and hold Recruitment Days throughout the year. Therefore, if you are successful throughout the recruitment process and no training schools are available you will be placed in a talent pool for future training schools and will be invited to attend when one is available.
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If I am not shortlisted after submitting my application online, how long will it be before I can reapply?
If your application is not shortlisted to attend a Recruitment Day, we ask that you wait 12 months before reapplying, so that there’s time for you to develop your skills and experience before being reconsidered.
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If I am not progressed further after attending a Recruitment Day, how long will it be before I can reapply?
If your application is not progressed after attending the Recruitment Day, we ask that you wait 12 months before reapplying, so that there’s time for you to develop your skills and experience before being reconsidered.
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Can I ask for feedback on my application if I am not progressed to the next stage?
Due to the large number of applications we receive, we're unable to provide personalised feedback automatically if your application is not progressed at any stage of the recruitment process. However, if you'd like feedback, please feel free to reach out to us using the contact email provided when we communicate with you. We’ll be happy to offer insights on why your application wasn't progressed.
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How do I find out if I will be eligible for an Aviation Security Identification Card?
For further information on an Aviation Security Identification Card (ASIC) eligibility, please view the information on the Australian Government’s Cyber and Infrastructure Security Centre’s website.
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If I already have an Aviation Security Identification Card (ASIC) will I need to apply for another one?
You will be required to reapply for an ASIC with Virgin Australia during your training. This cost is covered by Virgin Australia.
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Do you recruit part-time Cabin Crew?
All Virgin Australia Cabin Crew are employed initially on a full-time contract.
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What aircraft will I be flying on?
You will be endorsed on the aircraft that operate from your chosen port. This can range from one to three different aircraft.
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What does the Cabin Crew training involve?
All Virgin Australia Cabin Crew are provided with full-time training. Cabin Crew training can run for between five and nine weeks depending on the aircraft endorsement that will be required for your role. You will receive more information prior to joining regarding the specific start times and days that you will be required to attend training. Training may run on weekends and public holidays. You will be required to make yourself available for early starts and late finishes.
The training is an intensive course and includes a combination of both theoretical and practical components. The course will cover the following:
- Practical safety and emergency procedures
- Dangerous goods
- Aviation first aid
- Fire safety
- Virgin Australia Style
- Grooming standards
Please note as part of the Cabin Crew training course, you will be required to swim approximately 20-50 metres unaided. You will also need to put on a life jacket while treading water. To successfully complete the training it is mandatory that you can safely complete these assessments in water.
Every six months you will be required to sit a theoretical exam and annually you will go through a refresher course. Other courses may be required from time to time to further enhance your skills onboard.
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Do I get paid during training?
Yes. Your paid employment starts on the first day of training. Further information will be provided during the recruitment process on remuneration.
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What is the Cabin Crew Salary?
Virgin Australia Cabin Crew are employed under an Enterprise Bargaining Agreement (EBA). Further information on remuneration will be provided during the recruitment process.
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Does the company pay for me to relocate?
No, relocation costs are at your own expense.