Virgin Australia Business Flyer is our free-to-join business travel program for small-to-medium sized businesses (SMEs) who hold an active ABN or ACN, have an Australian business address, and spend less than $300,000 per annum on flights with Virgin Australia and eligible airline partners. The business cannot be a Superannuation fund, travel agent, travel management company, travel wholesaler, air travel consolidator or anyone re-selling air travel.
Member businesses can earn Velocity Points on eligible Virgin Australia flights1 when booked through the Virgin Australia Business Flyer Booking portal2, plus enjoy up to 6%3 off eligible fares on Virgin Australia operated flights. In addition, travellers may earn Velocity Points and Status Credits in a personal capacity when they fly with Virgin Australia4 – super-charging rewards for business travel spend.
Velocity Frequent Flyer is our loyalty program which rewards individual travellers every time they fly with Virgin Australia. Virgin Australia Business Flyer is our business travel program that rewards businesses with Velocity Points each time their employees (or contractors) travel for business with Virgin Australia or eligible airline partners, as well as a range of other exclusive benefits such as additional flight discounts3. By adding Velocity Frequent Flyer numbers into the Virgin Australia Business Flyer travel profiles in the Booking Portal, employees of the business will also earn Velocity Points when they travel for business with Virgin Australia (provided that they are a Velocity Frequent Flyer member, and their Velocity Frequent Flyer number is included in the booking)4.
As part of the Virgin Australia Business Flyer program and the Velocity Frequent Flyer Business Loyalty program, you or your customer may be one of the following users:
a. Member: We refer to a business that has joined the Virgin Australia Business Flyer Program as a member.
b. Key Contact: This is the person who has authority to act on behalf of the member. The key contact has access to both the Virgin Australia Business Booking Portal and the Rewards Portal, receives all service and marketing messages associated with the member’s Virgin Australia Business Flyer account and has the authority to carry out the same activities as an account administrator. There can only be one key contact for each Virgin Australia Business Flyer account.
c. Account Administrator: An account administrator is a person who has the right to administer the member’s Virgin Australia Business Flyer Program membership and has access to both the Virgin Australia Business Booking Portal and the Rewards Portal and is authorised to book flights for travellers under the member’s Virgin Australia Business Flyer account. There can be more than one account administrator.
d. Travel Booker: A travel booker is a person who has access to the Virgin Australia Business Booking Portal and is authorised to book flights for travellers under the member’s Virgin Australia Business Flyer account. There can be more than one travel booker.
e. Traveller: The traveller is the person who is employed, contracted, or otherwise associated with the business who is travelling for business with Virgin Australia or eligible airline partners. The traveller has access to the Virgin Australia Business Booking Portal but can only book and manage their own flights. There can be more than one traveller.
f. Guest Traveller: A guest traveller is a person who does not have login credentials for the Virgin Australia Business Booking Portal but is associated with the member and whose behalf bookings can be made by other users. There can be more than one guest traveller.
The program has several benefits. This includes:
Virgin Australia Business Flyer has been designed with three Tiers (Tier 1, Tier 2, and Tier 3). The more the business spends on business travel, the faster it will progress through the Tiers.
A business’s Tier is determined by the business’s eligible total flight spend with Virgin Australia over a 12-month period. The business will automatically be upgraded to the relevant Tier when its flight spend exceeds the minimum threshold for that Tier. Our Tiers, benefits, terms and conditions, and more information about our program can be found on this page on our website.
Tier 1 |$0 - $9,999 annual business travel spend
Tier 2 |$10,000 - $49,999 annual business travel spend
Tier 3 |Over $50,000 annual business travel spend
Our Tiers, benefits, terms and conditions, and more information about our program can be found on this page on our website.
Businesses move up or down a Tier based on their eligible flight spend after 12-months of joining. When a business spends more than the threshold for the higher Tier, they will be upgraded to the relevant Tier on the day that their spend level exceeds the threshold. The Key Contact will be notified of this change via email.
Our Tiers, benefits, terms and conditions, and more information about our program can be found on this page on our website.
All existing accelerate members were automatically upgraded to the Virgin Australia Business Flyer program. Members have been contacted via email to inform them of this change, detailing the benefits they will now enjoy as members of the Virgin Australia Business Flyer program. If your customers are members of accelerate and do not want to become a Virgin Australia Business Flyer member, please contact us so we can provide you with some options regarding their account. Email our team at: businessflyer@virginaustralia.com
While most business loyalty programs are designed for Corporates (with corporate budgets and hefty spend thresholds), Virgin Australia Business Flyer is different. Businesses can earn Velocity Points every time their team travels with Virgin Australia, then they can reap the rewards for their business or gift them to their team (provided that they are a Velocity Frequent Flyer member, and their Velocity Frequent Flyer number is included in the booking). Members will also receive additional discounts on eligible Virgin Australia flights3, receive discounted lounge memberships7 and will have access to other exclusive benefits such as Velocity Pilot Gold9 (for Tier 2 and 3 members). Visit our Terms & Conditions to check your business’s eligibility.
You can read Virgin Australia Business Flyer program Terms and Conditions, and our Privacy Statement.
Virgin Australia Business Flyer is available to all businesses with an active ABN/ACN and an Australian business address, who spend less than $300,000 per annum on flights with Virgin Australia and eligible airline partners. Superannuation funds, travel agents, travel management companies, travel wholesalers, air travel consolidators or anyone re-selling air travel are not eligible to join the Virgin Australia Business Flyer program. For more information please see the Virgin Australia Business Flyer Terms and Conditions.
Upon joining, the business will be signed up to our Velocity Frequent Flyer Program. Individuals are not required to have a Velocity Frequent Flyer membership, however, Velocity Points earned by the business can only be redeemed by transferring these Points to a person that holds a Velocity Frequent Flyer membership. Velocity membership Terms and Conditions apply.
Yes, it’s free to join with no ongoing membership fees.
You can sign up your customer through our online application form or direct your customers to complete the online application form and request that they nominate you as their preferred booking method. Your customer will need your agency name, your first and last name and your email address to add to the application form.
A new member of the Virgin Australia Business Flyer program will receive two emails upon joining:
To check if your customer has an existing Virgin Australia Business Flyer account, please email us at businessflyer@virginaustralia.com or phone us on 1300 246 498 with your customer’s company name and ABN.
If their businesses have a different ABN, then yes, they will need to register under each ABN.
Yes, provided their business has a valid and active Australian Business Number or Australian Company Number and an Australian business address.
To nominate a different Travel Agent or change the nominated Travel Agent on an existing account, please ask your customer to complete a Maintenance form. You will also need to email us at businessflyer@virginaustralia.com to transfer any unused tickets from the previous travel management company to your new travel management company, if applicable.
Your customer should seek advice from a professional accountant or tax adviser to ensure they understand any possible taxes related to their participation in Virgin Australia Business Flyer.
This is the person who has authority to act on behalf of the member. The Key Contact has access to both the Virgin Australia Business Booking Portal and the Rewards Portal, receives all service and marketing messages associated with the member’s Virgin Australia Business Flyer account and has the authority to carry out the same activities as an account administrator. There can only be one key contact for each Virgin Australia Business Flyer account.
An account administrator is a person who has the right to administer the member’s Virgin Australia Business Flyer Program membership and has access to both the Virgin Australia Business Booking Portal and the Rewards Portal and is authorised to book flights for travellers under the member’s Virgin Australia Business Flyer account. There can be more than one account administrator.
A business can have 1 Key Contact and as many administrators they deem appropriate.
The Virgin Australia Business Flyer account code is ACC99. This is used to price “Fare Advantage” discounts3 on Flex and Business Class fares. If the company chooses to book through an agent, this account code must be filed to the agent to access these discounts. Account code ACC99 must be included on every ticket to ensure accurate reporting and tracking, failure to do this will result in issuance of Agency Debit Memo (ADM).
Fare Advantage are discounts available to all registered Virgin Australia Business Flyer clients in selected booking classes. The Fare Advantage discount of 4% applies to eligible Flex fares and 6% applies to eligible Business Class fares3. The Fare Advantage Discount levels applicable are the discount levels published on our website at the time a booking is made and are subject to change. If your travel management company is not registered to process Fare Advantage Discounts, please contact us. Virgin Australia Business Flyer Terms and Conditions apply.
Once your client is an approved member of the Virgin Australia Business Flyer program, you will be sent an email requesting your pricing and ticketing PCC, IATA and applicable GDS. This information is necessary for us to ensure you can access the “Fare Advantage” discount for your client now that they are a member of the program.3
The “Fare Advantage” Discount is only available to agents who book on behalf of registered Virgin Australia Business Flyer members. Once you’ve been given access to the “Fare Advantage” discount, it is your responsibility to ensure you are only offering these prices to existing members of the program.
Account code ACC99 should be used when pricing all Virgin Australia marketed services. This ensures the correct discount is applied and accurate reporting and should be used regardless of whether that booking fare is eligible for the “Fare Advantage” discount. Fare rules can be found in your GDS.
Yes – as a Virgin Australia Business Flyer member, your client will save up to 10% when flying with our international Partner airlines. Find details on what specific discounts are available with Partner airlines and relevant terms and conditions here.
Once your client has joined Virgin Australia Business Flyer program, you can start tracking their flights. To ensure your customer’s flights track towards the program you must ensure the applicable OSI and Account code is added to their booking and ticket.
For the business to earn Velocity Points on flown revenue, the PNR must contain OSI VA VACC/Insert ABN or CAN. You must manually add this OSI in their bookings. GDS ABN/NZBN Entry Format Amadeus OS VA VACC/insert company’s ABN Galileo SI.VAA*VACC/insert company’s ABN Sabre 30SI VA VACC/insert company’s ABN. Failure to add the OSI at time of booking may result in an Agency Debit Memo (ADM).
Yes, a Virgin Australia Business Flyer administrator can request for the account to be closed. To deactivate the account please email businessflyer@virginaustralia.com or call 1300 246 498.
You will be provided with the option to either transfer your Points balance (if there is a minimum of 3,000 Points in your account) or forfeit your Points at the time of account closure.
Every time your client or their team flies with Virgin Australia on an eligible flight, their businesses will earn Velocity Points on the base fare of flights flown, subject to the class, fare, and Tier that their business is on2. All you need to do is ensure that the business’s flights are tracked towards their Virgin Australia Business Flyer account by including the applicable OSI to their booking.
Your customer’s business can start earning Points as soon as they join the program.
1 million Points based on rolling 12-month period from the date they joined the program2.
Yes, the business can earn Velocity Points as a part of Virgin Australia Business Flyer and the individual traveller can earn Velocity Points from being a Velocity Frequent Flyer member (provided their Velocity Frequent Flyer number is included in the booking)4.
Yes, all travel booked and paid for through either the Virgin Australia Business Flyer Booking Portal or through their nominated travel management company will link to the business’s account and earn Points. All people that have a Velocity Frequent Flyer account linked to their traveller profile can also earn Velocity Points once the flight is flown4. Velocity Membership Terms and Conditions apply.
Velocity Points earned by a business can be transferred to an individual Velocity Frequent Flyer member where they have a choice to use them for rewards such as flights, flight upgrades, hire cars, hotels, products, and gift cards5.
Any Account Administrator of a business can raise a Transfer Points request via the Rewards Portal.
We have launched a new Rewards Portal where a business can quickly and easily view and manage their Velocity Points. Businesses can also use the Rewards Portal to transfer their Points to an individual Velocity Frequent Flyer member and submit claims for missing Points.
This is our new Business Rewards Portal that has been developed to manage the Velocity Points for your customer’s business. A Virgin Australia Business Flyer Administrator will receive their own access where they can view activity, request a transfer of Points to an individual Velocity Frequent Flyer or request a retro/missing Points claim.
A Virgin Australia Business Flyer member can perform the following functions in the Rewards Portal:
Your customer’s username is identical across both portals. However, passwords are only the same if the user makes them the same. Administrators and key contacts will be invited to activate their account via two separate emails.
For new members, the activation link will expire in 24 hours, however your customer can request to have the activation link resent via the link found on the login page if they are not able to activate within this period.
If there are any issues with the activation process, please have your customer contact the team via email at businessflyer@virginaustralia.com or via phone on 1300 246 498.
Yes, once Points are transferred to an individual they cannot be reassigned back to the business.
Members will have access to a new Rewards Portal where they can submit a request to transfer Velocity Points from their business to an individual Velocity Frequent Flyer member.
Velocity Points will expire after two years of no activity on their account.
Claims can be raised for a flight within 30 days prior to the date of joining the Virgin Australia Business Flyer program. Retro claims can be raised only after 14 days of the actual travel date and can be claimed up to 6 months after the date of travel.
Only an Account Administrator of a business can raise a retro claim via the Rewards Portal. An authorised travel management company or travel agent can also request to raise a retro claim via email or over the phone. VIS or Sales Support will manually add this request to the Rewards Portal on your behalf for processing.
Yes, your customer will be able to earn Velocity Points for their business11 and team4 when they travel internationally for business on eligible flights with Qatar Airways, Singapore Airlines and United Airlines. Please refer to our Velocity Partners website for current opportunities to earn Velocity Points.
For booking support, please email va.agentshelpdesk@virginaustralia.com, or call our toll-free contact number: 136 737
Brisbane hours are 8.30am – 5.00pm Monday to Friday. Our Manilla service centre will support at all other times. Outside of these hours Virgin Australia Business Flyers will be directed to call back during business hours or send an email.
Below are some useful links for more information about the program:
Send us an email. For account and rewards inquiries please email us at businessflyer@virginaustralia.com
1. Eligible Flights are (by Fare Type): Business; Economy Flex; Economy Choice and Economy Lite. Eligible Flights do not include (by Fare Type) Groups/Charter and Redemption fares (Rewards Seats). Eligible flights must be booked via an Eligible Booking Channel. An Eligible Booking Channel is: 1. the Virgin Australia Business Flyer Booking Portal, 2. www.virginaustralia.com or the Virgin Australia mobile application (Virgin Australia App) provided that the Member’s ABN is included, 3. the Member’s nominated TMC, and 4. the Guest Contact Centre. The Member's ABN must be entered at the time of booking for all Eligible Booking Channels. Virgin Australia Business Flyer Terms and Conditions apply.
2. Earning Velocity Points for the business: Virgin Australia Business Flyer Members can earn up to 1,000,000 Points from completed travel on eligible flights marketed and operated by Virgin Australia or marketed by Virgin Australia and operated by eligible airline partners, per annum, based on the rolling 12 month period from when the Member joins Virgin Australia Business Flyer. Points aren’t earned on certain fees, taxes, or charges. Virgin Australia Business Flyer Terms and Conditions apply.
3. The Fare Advantage Discount of up to 4% applies to Flex fares operated and marketed by Virgin Australia and up to 6% applies to Business Class fares operated and marketed by Virgin Australia and is available to Virgin Australia Business Flyer members. The Fare Advantage Discount levels are subject to change without notice. Please check our website for current discount levels. Fare Advantage Discounts can only be booked through the Booking Portal, our Guest Contact Centre, or a registered self-ticketing Travel Management Company (TMC) or travel agent and are not available through the public Virgin Australia website. If your TMC or travel agent is not registered to process Fare Advantage Discounts, please instruct your TMC or travel agent to contact the Virgin Australia Business Flyer team at businessflyer@virginaustralia.com. Fare Advantage Discounts cannot be used in conjunction with any other offer or discount and cannot be combined with any other Unpublished Fares or Promotional Fares. Fare Advantage discounts do not apply to Virgin Australia flights operated by Qatar Airways, any bookings made via the Virgin Australia Groups department, sale fares or other tactical fares offered from time to time, and bookings for children and infants. Fare advantage discounts are not available on Virgin Australia services to and from Onslow (ONS). If you have any questions regarding the application of Fare Advantage Discounts, please contact the Virgin Australia Business Flyer team. Virgin Australia Business Flyer Terms and Conditions apply.
4. Earning Velocity Frequent Flyer Points: If the individual flying with Virgin Australia or a partner airline is a Velocity Frequent Flyer member, they may also earn Velocity Points on eligible flights in accordance with the Velocity membership Terms and Conditions.
5. Points transfer: Virgin Australia Business Flyer Account Administrators can transfer Points earned by the Virgin Australia Business Flyer member to a Velocity Frequent Flyer member, provided that (a) there is a minimum of 100 Points per transfer; and (b) the Velocity Frequent Flyer member transferee is directly employed or contracted by the Virgin Australia Business Flyer member.
6. Pilot Gold: A new Virgin Australia Business Flyer member is eligible to receive two three-month Velocity Pilot Gold Memberships if, within the first three months of becoming a Virgin Australia Business Flyer member, they book and complete at least $2,000 of eligible travel (excluding taxes, fees and charges). As a Pilot Gold member you will receive all Velocity Gold benefits, except for the following: a physical membership card, luggage tags, complimentary partner memberships, or the ability to access a membership Pause for parental leave. For more information, please visit our website, or the Velocity Frequent Flyer Pilot Gold page. Virgin Australia Business Flyer Terms and Conditions and Velocity Membership Terms and Conditions apply.
7. Discounted Lounge membership: Usual annual Lounge Membership Fee is $450 (plus $99 joining fee for all new standard Lounge Memberships), as at 1 July 2024. Discounted Membership Fee is available for the Virgin Australia Business Flyer member’s Key Contact, Account Administrators, Travel Bookers and Travellers. Subject to the Virgin Australia Business Flyer Terms and Conditions, and Virgin Australia Lounge Terms and Conditions. Virgin Australia Lounge entry is subject to space availability.
8. Velocity Gold Membership: Virgin Australia Business Flyer Tier 2 members receive one complimentary annual Velocity Gold Membership. Virgin Australia Business Flyer Tier 3 members receive two complimentary annual Velocity Gold Memberships. These complimentary memberships are for member employee only, as nominated by the member.
9. Choose Your Own Rewards: Whenever a Virgin Australia Business Flyer member is: (a) upgraded to a higher Tier Level (i.e. upgrade from Tier Level 1 to Tier Level 2); (b) retained at Tier Level 2 or 3 following the member’s annual Tier Level review; or (c) downgraded from Tier 3 to Tier 2 following the member’s annual Tier Level review, your business will have the option to choose a reward. To choose a reward, click on the link in the email sent to the member’s Key Contact and select from the options. The link in the email will expire in four weeks from receipt or once you have chosen your reward. Once a selection has been made, it cannot be changed. The Single Use Lounge Pass or Business Class Upgrade rewards must be allocated to a Velocity Frequent Flyer member who is directly employed or contracted by the Member within 1 year or they will expire. The bonus Points reward must be transferred to a Velocity Frequent Flyer member who is directly employed or contracted by the Member within 2 years, or they will expire. Please note that any unallocated rewards will also expire if you are upgraded to a higher Tier Level (at which time we will provide you with new rewards to choose from). See the Virgin Australia Business Flyer Terms and Conditions for details of the available rewards and conditions of use.
10. International Partner Airline Discounts: Discounts are available on eligible international flights with Virgin Australia Business Flyer airline partners. Discounts vary by airline and fare class, with a discount of up to 10% available on select Business and Economy United Airlines fares. Please check the Virgin Australia Business Flyer website for current discount levels and applicable discount terms and conditions. Discounts can only be booked through the Booking Portal, our Guest Contact Centre, or a registered Travel Management Company (TMC) or travel agent and are not available through the public Virgin Australia website. If your TMC or travel agent is not registered to process these discounts, please instruct your TMC or travel agent to contact the Virgin Australia Business Flyer team at businessflyer@virginaustralia.com. Discounts cannot be used in conjunction with any other offer or discount and cannot be combined with any other Unpublished Fares or Promotional Fares. Fare Advantage discounts do not apply to any bookings made via the Virgin Australia conference and group travel area, sale fares or other tactical fares offered from time to time, and bookings for children and infants. If you have any questions regarding the application of Fare Advantage Discounts, please contact the Virgin Australia Business Flyer team. Virgin Australia Business Flyer Terms and Conditions apply.
11. Earning Points with Virgin Australia Business Flyer: Virgin Australia Business Flyer members (Members) will earn Velocity Points when Travellers fly on eligible international partner airlines operated flights (including United Airlines, Singapore Airlines and Qatar Airways) with a VA flight number (excluding fare classes X, Z and G) bookable via an Eligible Booking Channel as follows:
Please note that Velocity Points cannot be earned on certain fees or charges (e.g., baggage charges and credit card surcharges). Travellers travelling on upgraded fares that were purchased with Points or by bidding for an upgrade will earn as per the rules of the original fare class purchased. An Eligible Booking Channel is: 1. the Virgin Australia Business Flyer Booking Portal, 2. www.virginaustralia.com provided that the Member’s ABN is included, 3. the Member’s nominated TMC, and 4. the Guest Contact Centre.
Please note that Members can earn up to 1,000,000 Velocity Points per annum for travel on flights marketed and operated by Virgin Australia or flights marketed by Virgin Australia and operated by eligible international partner airlines (with a VA flight number) (including United Airlines, Singapore Airlines and Qatar Airways)(including Virgin Australia flights operated by Qatar Airways on behalf of Virgin Australia, between Australia and Doha, Qatar),based on the rolling 12-month period from when the Member joins Virgin Australia Business Flyer.
Membership and Points earn is subject to the Virgin Australia Business Flyer Terms and Conditions and Velocity Frequent Flyer Terms and Conditions, and any changes to the Member benefits and program features, including Points earn for eligible travel on flights operated by eligible international partner airlines (including United Airlines, Singapore Airlines and Qatar Airways), will be governed by those Terms and Conditions. Velocity collects and handles your personal information in accordance with its Privacy Policy, and Virgin Australia Business Flyer collects and handles your personal information in accordance with its Privacy Policy.
Earn rates are correct as at 12 December 2024 and are subject to change. Flights are governed by the operating carrier's terms and conditions, which can be viewed on the operating carrier's website. Members travelling on upgraded fares purchased with Points or any other subsidised means of upgrades on Virgin Australia or our international partner airlines will earn Points based on originally purchased fare classes. If paying for an upgrade with the international partner airline, the airline partner may re-issue the ticket without a VA flight code/the ticket may no longer start with 795, and the member may no longer be eligible for Points earn. Check the Virgin Australia Business Flyer Terms and Conditions and Velocity Membership Terms and Conditions for details about earning Points.