If you are having trouble accessing a particular Virgin Australia webpage, or encounter inaccessible documents, please let us know using a method below so we can look to rectify the problem. If you would like to lodge a complaint you may also contact us via a method listed below.
Please specify the nature of your complaint; including the location of the page you are having trouble accessing.
We take all feedback seriously, and promptly investigate and respond to all genuine complaints.
Head of Customer Relations
PO Box1034, Spring Hill, QLD, 4004.
Note: This policy is current as at December 2013.