Our cargo services



For one-off general cargo bookings, please contact us on 13 82 87 during weekdays between 8:30 AM and 6:30 PM (AEST).  Alternatively, you can also email us at cargo@virginaustralia.com.  Details of our product and service offering are available via our dedicated information page.

For one-off pet and animal travel, please refer to our information page for booking options.

For existing account holders, please log in to our booking portal.

Indian Ocean Territory

For all bookings to/from Christmas Island and the Cocos (Keeling) Islands, please contact Freightshop on 08 9477 6088.


Unfortunately, we are not currently accepting bookings for international services.

Tracking shipments
If you hold an active VA Air Waybill (AWB) number, please proceed to our booking portal and enter the number into the ‘tracking’ section for the latest shipment updates. To check the status of our flights, visit our dedicated flight information page.

Contact Us

Non-account bookings

Call 13 82 87 (weekdays between 8:30 AM and 6:30 PM (AEST) or email cargo@virginaustralia.com

Account bookings and all operational enquires

Call 13 82 87

Weekdays between 5:30 AM and 9:30 PM (AEST)

Weekends; Saturday 5:30 AM - 5:00 PM (AEST) | Sunday 7:30 AM - 7:00 PM (AEST) or email cargocontrolcentre@virginaustralia.com

Sales | Operations | New Account Enquiries

Call 13 82 87 (weekdays between 8:00 AM and 6:00 PM | AEST) or, email Cargo Commercial at cargosales@virginaustralia.com