Specific needs and assistance

At Virgin Australia, we understand that every traveller is unique, and we are committed to ensuring a comfortable and seamless journey for all. Whether you require assistance due to a disability, medical condition, or special circumstance, our team is here to provide support tailored to your needs.

Explore our range of services and resources designed to make your travel experience safe, convenient, and enjoyable. Your journey starts here with Virgin Australia.

The services and resources below are available for flights operated by Virgin Australia or flights operated by Link Airways and Alliance Airlines on behalf of Virgin Australia.

Travelling with an assistance animal

Virgin Australia welcomes guide, hearing or assistance animals for carriage in the aircraft cabin subject to the animal meeting certain conditions.
Special meals

To satisfy the dietary and medical needs of all our guests we offer a selection of special meals on our international long haul service.
Flying while pregnant

Many women fly while pregnant and have no difficulties. If you are pregnant and intend to fly we recommend that you discuss your travel plans with your doctor before you fly.
Baggage Meet and Assist

Meet and Assist is a service we offer for guests who require specific assistance with carrying cabin baggage throughout their journey.
Medical conditions

Some medical conditions may restrict your ability travel, or require clearance from a medical practitioner before you can fly.
Mobility assistance

Your safety and comfort is important to us, so to make your flight as enjoyable as can be, we need to know about your specific assistance needs in advance.
Hidden disability assistance

At Virgin Australia, we recognise that some disabilities are not as visibly obvious as others. By understanding the assistance we can provide, and letting us know in advance, we can better support your individual requirements.
Travelling with a carer

If you do not meet our independent travel criteria you must travel with a carer.
Travel to and from the USA

The United States Department of Transportation's (US DoT) Final Ruling on Non-Discrimination on the Basis of Disability in Air Travel (Final Ruling) applies to Virgin Australia and codeshare flights operating to and from the United States.

Medical travel companion

Virgin Australia has partnered with Medical Travel Companions to offer a premium service that creates independence for customers who love to travel. 
Nervous flyers

Our Nervous Flyer program is for anyone that experiences overwhelming nervousness when flying and is available on all Virgin Australia operated flights.
Vision and hearing impairments

If you require special, ‘individual’ assistance, at the airport or during your flight, we ask that you tell us about it in advance. That way, we can plan for your arrival and ensure that your travel is hassle-free.
Guest accessibility plan
Virgin Australia's guest accessibility plan contains information about the services Virgin Australia can provide guests who require specific assistance in one convenient location.