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KIA ORA! IT LOOKS LIKE YOU'RE IN NEW ZEALAND

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Help centre

Travel insurance claim

Please use this form if you need to request an Insurance Letter from Virgin Australia to support a claim through your insurance provider.

  • We have been inundated with requests for letters due to COVID-19. We are unable to guarantee a response time however we will get back to everyone and appreciate your patience.
  • Please complete one form per booking. If there are mutliple guests and flights impacted, then please provide these details in the 'How were you affected' field.

For complaints relating to a disruption or reimbursement requests outside of an insurance claim, please use our feedback form.

For all other general reservation enquiries, please use our general enquiries form.