Travel agents

Velocity members enjoy:

• Earning Velocity Points¹ and Status Credits² on all eligible Virgin Australia or Partner airline flights.

• Earning Velocity Points on all eligible on the ground transactions with non-air Partners³ including Flybuys, 7-Eleven or with a Velocity Points earning Frequent Flyer Credit Card.

• Earning Status Credits on eligible on the ground transactions with Flybuys⁴ or with selected Velocity Points earning Credit Cards.⁵                  

• The ability to Family Pool Status Credits and Velocity Points with up to 6 family members living at the same address.⁶

• Unlocking priority benefits when they reach higher membership tiers to enhance their airport experience such as Virgin Australia lounge access⁷, priority check-in and boarding, and additional baggage allowance⁸.

• A Membership Pause for 6 months when they welcome new additions to their family, extending their Status membership for 6 months.⁹

• Using their Velocity Points on a wide range of Rewards including Virgin Australia or Partner Airline flights, upgrades to Business Class and more at the Velocity Rewards Store and online at Myer!

Velocity can get your customers to their next holiday fast when earning Velocity Points with Virgin Australia, Partner Airlines and other on-the-ground partners:

• Members earn 5 Velocity Points per $1 when flying on eligible Virgin Australia domestic fares, Trans-Tasman and International Short Haul flights¹⁰

• Velocity Status members will also earn a Points bonus on eligible fares, on top of the base Points earned. Silver members receive a 50% Points Bonus, Gold members receive 75% and Platinum members receive a 100% Points Bonus¹¹.

• Members can earn double Velocity Points on their first Virgin Australia flight when they book and fly on an eligible flight within their first 3 months of joining Velocity.¹² 

• Members can also earn Velocity Points with on the ground partners, from Credit Cards to Hotels, Shopping and Travel. Velocity can help your customers effortlessly earn their way to their next holiday.³

Members can use Velocity Points to:

• Book Reward Seats to more than 500 destinations with Virgin Australia and selected airline partners across our global network. Reward Seats on Virgin Australia are our best value all-inclusive offering that includes complimentary checked baggage allowance, seat selection, inflight entertainment on your own device and everything members have come to expect from a Virgin Australia flight.¹³

  See some of our most popular destinations to fly to, along with the number of Points you will need to book a Reward Seat on Virgin Australia. 

  • Sydney to Brisbane from 6,200 Pts + $45.91 in taxes, fees and charges¹⁴
  • Brisbane to Hamilton Island from 6,200 Pts + $55.56 in taxes, fees and charges¹⁴
  • Melbourne to Nadi from 22,300 Pts + $130.76 in taxes, fees and charges¹⁴

• Pay for a portion of their Any Seat fare in Velocity Points. This type of fare has a minimum requirement of 2,500 Velocity Points per person, per sector and there is always availability as long as there is a seat on the plane!¹⁵

• Upgrade their onboard experience. We have 3 types of upgrades available to members. Subject to availability:

  • UpgradeMe Premium Bid: Bid for Business Class.¹⁶
  • UpgradeMe Points: Upgrade using Points on Choice and Flex fares¹⁷
  • UpgradeMe Platinum: Platinum members receive 4 complimentary Upgrade Credits to Business Class for each benefit year to use on Flex fares.¹⁸

• Redeem products at the Velocity Rewards Store or online at Myer¹⁹

The more Status Credits and Eligible Sectors your customers earn, the higher their Velocity membership level and the greater the benefits they can receive.

Velocity Frequent Flyer has four levels of membership, entry level Red, Silver, Gold and Platinum. Members upgrade or maintain each Status level by earning Status Credits and flying the required Eligible Sectors.

View Velocity Status tiered benefits here. 

Plus, we have a network of Airline Partners for your customers to earn Velocity Points¹ and Status Credits² with. View our full list of airline partners here.

It’s free and fast to join Velocity. Your customers can join today and start earning Velocity Points¹ and Status Credits² when they fly with Virgin Australia and our network of partners. 

To join Velocity, click here.

If your customers are Velocity members, don’t forget to add their Velocity number to their bookings so they can enjoy all of the benefits available. 

¹Velocity members can earn Velocity Points on eligible flights with Virgin Australia and other airline partners. Earn rates and eligibility criteria changes for each airline partner. Find out more about our airline partners  here.

²Status Credits cannot be earned on all fare classes. Status Credits can only be earned on eligible flights, marketed and operated by Virgin Australia and/or a Velocity airline partner. Status Credits cannot be earned on Virgin Australia operated flights sold with an Air Mauritius (MK) flight number. Status Credits accrual is based on single flight segments that consist of individual flight numbers. An itinerary that involves a change in aircraft but retains the same flight number is considered a single flight segment. An itinerary that consists of a change in flight numbers, even if the same aircraft is used for the entire itinerary, is considered two flight segments. Domestic flights booked within an International journey will accrue Status Credits at the earn level for international flights. Members travelling on upgraded fares purchased with Points or any other subsidised means of upgrades on Virgin Australia or our partner airlines will earn Status Credits based on original purchased fare class. 

³Points earn is subject to the Velocity membership Terms and Conditions. For a full list of partners, please see [insert link of points earn page] 

⁴If you’ve linked your Velocity Frequent Flyer membership to your Flybuys household account, you can earn the standard Status Credit earn rate of (1) Status Credit per $100 (including GST) spent each calendar month in total across Coles, Coles Online, Liquorland or First Choice Liquor Market when you scan your Flybuys card at the time of purchase, up to a maximum of 10 Status Credits per calendar month. Standard Status Credit earn rate is based on spend from the day your accounts are linked. Please allow up to two weeks after the end of each calendar month for your standard Status Credits to be credited.

Spend excludes the purchase of gift cards, tobacco, tobacco related products, charity donations and delivery/service fees. Status Credits will be credited to the linked Velocity account as at the end of each calendar month. No part Status Credits will be allocated, only whole Status Credits per $100 spend. No retrospective claims for Status Credits will be accepted at any time, even in instances where due to technology malfunctions eligible spend is unable to be added to the Flybuys household account. Velocity members also need to fly on Virgin Australia marketed flights to earn Eligible Sectors in addition to Status Credits to upgrade or maintain a new level of membership, for more information visit https://experience.velocityfrequentflyer.com/the-basics/status. 

⁵Status Credits earn is available for the following card: American Express Velocity Platinum Credit Card. Status Credits earn is subject to the relevant terms and conditions of each card. 

⁶Up to 6 Velocity members (max. 2 adults (18 or over) and 4 children) living at the same address permitted in one Family Pool. Family Pooling must be set up prior to Points or Status Credit earn to be pooled to the nominated beneficiary. Additional terms and conditions available here. 

⁷Lounge access is subject to the Virgin Australia Lounge Terms and Conditions.

⁸Velocity membership Terms and Conditions apply. Priority boarding available at selected airports. 

⁹Membership Pause for Parental Leave Terms and Conditions apply.

¹⁰An eligible domestic, Trans-Tasman or International Short Haul flight is a flight operated by Virgin Australia with a VA flight number. Earn rates are correct as at 05/07/2024 and are subject to change. Where your Trans-Tasman or International Short Haul journey contains a flight operated by another airline that does not have a VA flight number, then that flight will be ineligible for Points earn.  All other flights in the journey operated by Virgin Australia with a VA flight number will earn Points per dollar spent. Where your Trans-Tasman or International Short Haul journey contains a flight with a VA flight number operated by a Velocity Partner Airline you will earn Points based on your fare class and the number of miles flown for the whole journey, including any flights operated by Virgin Australia. 
Flights purchased in New Zealand dollar (NZD) or other currency will earn Velocity Points based on the Australian dollar (AUD) equivalent spent. Velocity membership Terms and Conditions apply. 

¹¹Base Points refers to the minimum number of Points that can be earned for an eligible activity or transaction by a Red member. 

¹²To be eligible for the First Flight Double Points Bonus promotion you must (1) join Velocity Frequent Flyer as a new member; (2) book and ticket an Eligible Flight and enter a valid Velocity membership number at the time of booking; and (3) complete travel on an Eligible Flight. An Eligible Flight is a flight (i) booked and flown within 3 months (90 days) from the date a Velocity membership number is created, (ii) which is marketed and operated by Virgin Australia, and (iii) booked and ticketed in a fare class that normally accrues Points. Points cannot be earned on Velocity Reward Seat bookings. Codeshare services marketed or operated by partner airlines are not eligible for this offer. Bonus Velocity Points (equivalent to the base Velocity Points earned) (Bonus Points) will be earned in addition to the base Velocity Points earned on one Eligible Flight. Bonus Points will be applied to the originally purchased fare class and any upgrades (other than when you paid the full commercial fare) will not attract Bonus Points as a result of this offer. Velocity Points offer cannot be used in conjunction with any other offer or promotion. You should allow up to 4 weeks after completion of travel for the Bonus Points to be allocated. Velocity membership Terms and Conditions apply. This offer may be concluded or suspended at any time without notice

¹³Velocity Reward Seat Terms and Conditions apply. 

¹⁴The quoted redemption fares and taxes, fees and carrier charges are correct as at 05/07/2024 and are subject to change. Fares are subject to availability. Points value is based on one-way Economy Reward Seat fares with Virgin Australia and must be booked through the Virgin Australia website and selecting “Use Points”. Taxes, fees and carrier charges are payable in addition to Velocity Points redeemed. A Virgin Australia carrier charge is payable per sector, per person. Reward Seats and associated charges are not eligible for Points earn. Seats are limited and may not be available at peak times or on all flights. Price may vary until ticketed. Payment surcharge may apply. You can change or get a refund for your booking by paying a fee and any fare difference, at least 24 hours before scheduled departure. You may also request a refund for other reasons, including under the Australian Consumer Law. View the Velocity Reward Seat fare rules for more information. Some flights may be operated by a partner airline. Full terms and conditions at velocityfrequentflyer.com. 

¹⁵Any Seat Terms and Conditions apply

¹⁶Guests can place a bid to upgrade from Economy fares (excl. Economy Lite) on eligible domestic Virgin Australia marketed and operated flights (excl. flights to/from Christmas Island and Cocos Island). Bids are for a one-way sector. Subject to seat availability. Requests can be made at least 3 hours before scheduled departure at the airport. Additional terms and conditions available here

¹⁷Points can be used to upgrade from Economy fares (excl. Economy Lite) on Virgin Australia marketed and operated flights (excl. flights to/from Christmas Island and Cocos Island). Subject to seat availability. See full Terms and Conditions here

¹⁸Platinum members who have paid the full fare for an economy Freedom fare are entitled to four complimentary upgrades to Business class on Virgin Australia marketed and operated domestic or international short haul Flight Sectors per year. Platinum members see how many upgrades they have available when they log in to My Velocity. Upgrades are subject to availability which is controlled by Virgin Australia. Some flights may have no upgrades available. Additional terms and conditions apply. 

¹⁹These terms and conditions should be read in conjunction with the Velocity Membership Terms and Conditions, Velocity Privacy Policy, MYER Online Shopping Terms and Conditions, MYER Returns Policy and MYER Privacy Policy (“collectively Terms and Conditions”). The use and access to Velocity Points and/or MYER.com.au will be acceptance of these Terms and Conditions. Velocity Points can be redeemed, in part or in full, online at www.MYER.com.au excluding purchases of MYER Gift Cards, Coles Group & MYER Gift Cards, payments towards a MYER credit card, instore purchases and phone orders. A minimum redemption of 3,000 Velocity Points can be made online at MYER.com.au per order/transaction. You cannot redeem Velocity Points for more than the total amount of your purchase. Points are not redeemable or exchangeable for cash or any other tender. Velocity members may pay for purchases online at MYER.com.au using a combination of Velocity Points and a credit card, debit card, MYER Gift Card, MYER Reward Card Coles Group & MYER Gift Card. The MYER Returns Policy applies to all orders/transactions. Any items received as a result of Velocity Points redemption may only be refunded for the applicable Points value redeemed for such item. Change of mind refunds will be provided as a MYER Returns Card (valid for three years from the date of issue) for the portion paid using Velocity Points. Any remaining balance not paid by Velocity Points will be returned in the same tender as per the MYER Returns Policy. Refunds provided due to a consumer guarantee or relevant regulation such as faulty items will be credited back to the original Velocity account used to pay in the original order/transaction for the amount of Points originally redeemed. MYER one Credits will be applied to the total transaction amount paid, as per the MYER one terms and conditions. All Velocity Program enquiries are to be directed to the Velocity member support team on 13 18 75 8am-8pm AET Monday-Friday and 9am-6pm AET Saturday-Sunday. For any enquiries regarding MYER products, orders or delivery, please contact the MYER Customer Experience Team directly on 13MYER (13 69 37) from 9am-6pm AET, Monday- Friday and 10am-5pm AET, Saturday-Sunday. Velocity account details will be shared with MYER to allow you to redeem Velocity Points which includes your points balance and redemption value, and to allow MYER to process your order. For details of MYER’s Privacy Policy, see here. See here for Velocity’s Privacy Statement and Privacy Policy. MYER and Velocity reserves the right, in their sole discretion, to refuse, hold or assess the use, access or removal of Velocity Points, in circumstances such as network failure, tampering, unauthorised intervention, fraud (actual or suspected), technical failure. MYER reserves the right at any time and without prior notice to change these terms and conditions including the qualifying goods and services and to suspend or terminate the Velocity redemption at MYER program.