|When you see the words:||
|personal information||In Australia, personal information means an opinion or information about an identified person, or a person who is reasonably identifiable. For example, a person may become reasonably identifiable when one piece of information is linked to another piece of information in a way that identifies the individual. See section 4 for examples of personal information.|
Sensitive information is a type of personal information. Examples of sensitive information include:
|third party||A person, group or company that is involved in a situation or transaction, in addition to you and us. See section 1 for more about who we are.|
|us/we/our||The Virgin Australia Group. See section 1 for more about who we are.|
|usage and device data||
Usage and device data is technical information about your device, and how that device interacts online with digital channels such as websites and apps. This information is collected using cookies and similar technologies. Examples of usage and device data we collect and use are:
· technical details, such as your:
· how your device or IP address uses websites and apps, such as when you visited and what you viewed
· how your device or IP address interacts with advertising and marketing communications.
Digital channels we collect information from include our websites and mobile apps, social media platforms, our direct marketing communications sent to you by email or shown on social media, and advertising on third party websites and applications.
We may link usage and device data with personal information we hold about you. For example, this can happen when you use or have previously used your device or IP address to log into a membership or account with us or visit our website from a communication we sent you.
The information we collect may depend on your privacy and device settings.
|Airline Partners||Other airlines that we partner with where:
|Booking Reference||A six-digit reference code at the top of your Itinerary.|
|Itinerary||Your travel plans, including a document that has the details of your travel plans.|
Third parties that we work with to advertise and market:
For example, advertising partners (such as where we sponsor an event, team, or organisation) and tourism partners.
|Organisation||A Virgin Australia Group customer (other than an individual), including a business, government, or corporate customer, including for flight bookings, cargo bookings or charter bookings.|
Third parties that help us provide our products and services and run our business. For example:
|Travel Partners||Third parties we work with to provide you with access to more travel products and services. For example, insurance, hotel stays and car hire.|
|Velocity Partners||Third parties we work with, including airlines, retailers, and financial service providers from whom Velocity members can earn or redeem Velocity Points for our:|