How to access and redeem your rewards

Discover how your business can redeem exclusive rewards, track and redeem Points earned, and access offers from our Partners in the Business Flyer Rewards Portal.

Unlock value through the Rewards Portal

The Virgin Australia Business Flyer Rewards Portal is where your business travel transforms into valuable rewards.

See your Points

View your Points balance including Points earned from flights and Partners.

Know your Tier²

View your current membership tier and tier-exclusive rewards.

Manage your rewards

Easily transfer Points to individual Velocity Frequent Flyer members and allocate tier-specific rewards to travellers.

Earn more Points

Discover over 40+ Partners and offers that can help your business earn Points faster.

Setting up your Rewards Portal

When your business become a Virgin Australia Business Flyer member, Administrators or the listed Key Contact of the business account will receive two emails with instructions on how to activate the business account in both the Rewards Portal and the Business Booking Portal.

The Rewards Portal and the Business Booking Portal are different platforms which need to be activated separately.

You can set them up with the same login details if you choose. If you’ve missed this email and haven’t yet activated your Rewards Portal, you can do it here.

Please note that only an Administrator or Key Contact will be able to access the Rewards Portal associated with the Virgin Australia Business Flyer account.

Unlock premium perks

Take your business to new heights with Virgin Australia Business Flyer's three rewarding tiers. Access exclusive, market-leading advantages' when you reach or keep a tier level each year.2 You won't find better perks for flying for business than this.

Tier 1

  • Receive two 3-month Velocity Pilot Gold memberships after spending at least $2k on eligible travelled flights within your first 3 months3
  • Earn 1 Velocity Point per $1 spent on eligible flights5

Tier 2

  • Choose your own reward6 between 5 single-use Lounge Passes OR 20,000 bonus Velocity Points for the business
  • Earn 1.5 Velocity Points per $1 spent on eligible flights5
  • Receive 1 complimentary 12-month Velocity Gold membership4

Tier 3

  • Choose your own reward6 between 10 single-use Lounge Passes OR 50,000 bonus Velocity Points for the business OR 2 Business Class upgrades
  • Earn 2 Velocity Points per $1 spent on eligible flights5
  • Receive 2 complimentary 12-month Velocity Gold memberships4
For a full list of all tier benefits and discounts, visit our Priority Benefits page.
Learn more

Choose your Tier 2 or Tier 3 Reward

Once your business progresses to Tier 2 or Tier 3 status, you have the opportunity to choose from a selection of exciting rewards.6 Here’s how to make your choice:

Activate

You'll receive an email when your account reaches Tier 2 or Tier 3 status, with a link to choose your reward. If this email has been missed, or the link has expired, please email your choice of reward to businessflyer@virginaustralia.com.

Choose

You’ll need to follow the link in the email, which will direct you to a form where you can choose your reward. Once chosen, they will appear in your Rewards Portal.

Allocate

If you choose either the Lounge Passes or Business Class upgrades, these rewards will need to be allocated to a Velocity Frequent Flyer member to use. This can be done in the Rewards Portal.

Redeeming Points

If you’ve selected bonus Points for the business as your chosen reward, or if you’ve earned at least 100 Points from eligible travelled flights, you can turn them into something special.

Learn more

Claim missing Points for flights travelled

You can submit a claim for missing Points on all eligible flights travelled within 180 days of the boarding date. To submit a claim, follow the steps below:

  1. In the Rewards Portal, select “Points” in the top menu bar and select “Claim missing Points”.
  2. Complete the mandatory fields on this page, then press “Submit”.
  3. Your claim will be reviewed by a Virgin Australia team member, and if approved, you’ll receive an email confirmation.
Log in to Rewards Portal

Useful resources

Got questions?

If you’d like to know a bit more before joining, speak to our friendly team (available 9am to 5pm AEST) on 1300 301 928 or by emailing businessflyer@virginaustralia.com.

For existing members, contact 1300 246 498 for assistance with your Virgin Australia Business Flyer account, reservations, the Virgin Australia Lounge or Velocity Frequent Flyer.

Terms and Conditions
  1. Points Transfer: Virgin Australia Business Flyer Account Administrators can transfer Points earned by the Virgin Australia Business Flyer member to a Velocity Frequent Flyer member, provided that (a) there is a minimum of 100 Points per transfer; and (b) the Velocity Frequent Flyer member transferee is directly employed or contracted by the Virgin Australia Business Flyer member.
  2. Virgin Australia Business Flyer has multiple Tier Levels. The Tier Level determines the types of Program Benefits the Virgin Australia Business Flyer member is entitled to access. Certain Program Benefits may only be provided to a specific Tier Level. Please see our website https://www.virginaustralia.com/au/en/fly-for-business/business-flyer/and Terms and Conditions for information on the Program Benefits. The Program Benefits are incorporated into these Terms.
  3. Pilot Gold: A new Virgin Australia Business Flyer member is eligible to receive two three-month Velocity Pilot Gold Memberships if, within the first three months of becoming a Virgin Australia Business Flyer member, they book and complete at least $2,000 of eligible travel (excluding taxes, fees and charges). As a Pilot Gold member you will receive all Velocity Gold benefits, except for the following: a physical membership card, luggage tags, complimentary partner memberships, Guaranteed Economy Reward Seats, or the ability to access a membership Pause for parental leave. For more information, please visit our website at https://virginaustralia.com/businessflyer, or the Velocity Frequent Flyer Pilot Gold page here. Virgin Australia Business Flyer Terms and Conditions  and Velocity membership Terms and Conditions apply.
  4. Velocity Gold Membership: Virgin Australia Tier 2 members receive one complimentary annual Velocity Gold Membership. Virgin Australia Tier 3 members receive two complimentary annual Velocity Gold Memberships. These complimentary memberships are for member employees only, as nominated by the member.
  5. Earning Points as a Virgin Australia Business Flyer member: Virgin Australia Business Flyer Members can earn up to 1,000,000 Points from completed travel on eligible flights marketed and operated by Virgin Australia or marketed by Virgin Australia and operated by eligible airline partners, per annum, based on the rolling 12 month period from when the Member joins Virgin Australia Business Flyer. Points aren’t earned on certain fees, taxes, or charges. Virgin Australia Business Flyer Terms and Conditions  apply. 
  6. Choose your reward: Whenever a Virgin Australia Business Flyer member is: (a) upgraded to a higher Tier Level (i.e. upgrade from Tier Level 1 to Tier Level 2); (b) retained at Tier Level 2 or 3 following the member’s annual Tier Level review; or (c) downgraded from Tier 3 to Tier 2 following the member’s annual Tier Level review, your business will have the option to choose a reward. To choose a reward, click on the link in the email sent to the member’s Key Contact and select from the options. The link in the email will expire in four weeks from receipt or once you have chosen your reward. Once a selection has been made, it cannot be changed. The Single Use Lounge Pass or Business Class Upgrade rewards must be allocated to a Velocity Frequent Flyer member who is directly employed or contracted by the Member within 1 year or they will expire. The bonus Points reward must be transferred to a Velocity Frequent Flyer member who is directly employed or contracted by the Member within 2 years or they will expire. Please note that any unallocated rewards will also expire if you are upgraded to a higher Tier Level (at which time we will provide you with new rewards to choose from). See the Virgin Australia Business Flyer Terms and Conditions for details of the available rewards and conditions of use.
  7. Pay with Points: Minimum 100 Points required when using Pay with Points. Payment surcharge may apply. Virgin Australia fare rules apply to Pay with Points flight bookings. Virgin Australia Business Flyer membership terms and conditions apply. When using Pay with Points as your payment method for Economy X upgrades and additional baggage fees, the full amount of these items must be paid in Points.