Dropping off your pets

When to drop off your pets

Drop off for your pet closes 90 minutes before your flight's scheduled departure.

If you are travelling on a flight that is scheduled to depart before 7am, drop off of your pet closes between 90 - 50 minutes prior to departure depending on your origin port (please refer to the Domestic Pet Travel Guidelines).

Pets cannot be dropped off earlier than these times.

Flights that will be open for service for animal travel will only be those flights between the defined days of operation listed below.

Drop off and collection locations vary from port to port. To find out where to drop off and collect your pet, check the location list below.

Pick-up and drop-off locations

Adelaide - ADL

Location

Pak Fresh
2 Comley Street, Adelaide Airport SA 5950

(Entrance from rear of building only)

Location on Google Maps

Contact number

08 8234 4222

Business hours

Mon to Fri: 04:00 - 23:00
Sat: 04:00 - 13:00
Sun: 09:00 - 13:00
Public Holidays: 08:00 - 12:00

Ballina - BNK

Location

Virgin Australia Terminal
210 Southern Cross Drive,
Ballina NSW 2478

Location on Google Maps

Contact number

02 6686 7664

Business hours

Mon to Sun: 1.5 hours before and 30 minutes after

Brisbane - BNE

Location

Pakfresh
5 Cyperus Street
Brisbane Airport QLD 4008

Location on Google Maps

Contact number

07 3739 9250

Business hours

Mon-Fri: 0500-2300
Sat-Sun: 0500-2200

Broome - BME

Location

Broome Air Freight
6 Coghlan Street
Broome, WA 6725

Location on Google Maps

Contact number

KD National Services - 0418 810 004

Business hours

Mon to Fri: 0900 - 1600
Sat: 0900 - 1200
Opens 90 minutes before first Virgin Australia flight departure. Closes 60 minutes after last Virgin Australia flight arrival.

Bundaberg - BGB

Location

Virgin Australia Terminal
Bundaberg Regional Airport
2 Isis Highway,
South West Bundaberg QLD 4670

Location on Google Maps

Contact number

07 3117 0434

Business hours

Mon, Tues, Wed, Thurs and Sun:
1230 to 1530

Canberra - CBR

Location

Virgin Australia
8 George Tyson Drive,
Canberra Airport ACT 2609

Location on Google Maps

Strictly no pets are to be lodged through the Airport Terminal Building.

Contact number

02 6247 1157

Business hours

Mon to Fri: 05:30 - 21:00
Sat & Sun: Closed
Holidays: Closed

Cairns- CNS

Location

Building 77, Caudron Av
Cairns International Airport, 4870

Location on Google Maps

Contact number

0409 176 111

Business hours

Mon to Sun: Open 120 minutes before departure all Virgin Australia flights. Closes 90 minutes after arrival of all Virgin Australia Flights.

Darwin - DRW

Location

Dnata
4b Lancaster Road,
Marrara NT, Darwin, 0821

Location on Google Maps

Contact number

08 8927 0411

Business hours

Mon to Fri: 0800 - 1800

Gladstone - GLT

Location

Virgin Australia Terminal
Aerodrome Rd, Gladstone QLD 4680

Location on Google Maps

Contact number

07 4978 7965

Business hours

Mon to Fri: 0515 to 0800, 0930 to 1300 and 1430 to 1800
Sat: 0530 to 0800
Sun: 1115 to 1300 and 1430 to 1800

Gold Coast - OOL

Location

Menzies
20 Eastern Avenue, Gold Coast Airport
Bilinga QLD 4225

Location on Google Maps

Contact number

07 5599 2333 or 0447 029 209

Business hours

Mon - Sun: 0600 - 2100

Hamilton Island - HTI

Location

Virgin Australia Terminal
Great Barrier Reef Airport
Hamilton Island QLD 4803

Location on Google Maps

Contact number

07 4946 9631

Business hours

Mon to Sun: Open 90 minutes before departure of all Virgin Australia flights. Closes 60 minutes after arrival of all Virgin Australia Flights.

Hobart - HBA

Location

Swissport
Unit 1, 4 Sinclair Place
Cambridge, TAS 7170

Location on Google Maps

Contact number

0421 053 768

Business hours

Mon to Sun: Lodgement open 2.5hrs from flight departure. Collection available up to 30mins after arrival of flight.

Kalgoorlie - KGI

Location

Quick As A Wink Couriers
Kalgoorlie Airport, Hart Kerspien Dr,
Broadwood WA 6430

Contact number

0418 934 604

Business hours

Mon to Sun: Opens 90 minutes before first Virgin Australia flight departure and closes 30 minutes after last Virgin Australia flight arrival

Karratha - KTA

Location

Macson Freight
Karratha Airport, Airport Drive,
Karratha Airport WA 6714

Location on Google Maps

Contact number

0439 984 331

Business hours

Mon to Sun: Opens 60 minutes before first Virgin Australia flight departure and closes 30 minutes after last Virgin Australia flight arrival

Kununurra - KNX

Location

Victoria Highway
Kununurra Airport WA

Location on Google Maps

Contact number

08 9168 2111

Business hours

Mon to Sun: Cargo will be available for collection +60 mins from flight arrival

Launceston - LST

Please note: Cargo Facility is currently closed due to the impacts of COVID-19 restrictions and reductions to the Virgin Australia domestic flight schedule. We are regularly reviewing the operation for opportunities to recommence where viable and will ensure information is updated as needed.

Location

Virgin Australia Cargo
Building 1, Launceston Airport
201 Evandale Rd,
Western Junction 7212

Location on Google Maps

Contact number

08 9168 2111

Business hours

Cargo Facility is currently closed due to the impacts of COVID-19 restrictions and reductions to the Virgin Australia domestic flight schedule. We are regularly reviewing the operation for opportunities to recommence where viable and will ensure information is updated as needed

Mackay - MKY

Location

Virgin Australia Cargo
Building 11, Roy Steen Street,
Mackay Airport QLD 4740

Location on Google Maps

Contact number

0412 058 310

Business hours

Mon to Fri: Open 120 minutes before departure of all Virgin Australia flights. Closes 90 minutes after arrival of all Virgin Australia flights.

Melbourne - MEL

Location

Menzies Aviation
1 Apac Drive, Melbourne Airport,
Victoria 3045

Location on Google Maps

Contact number

03 7007 4635

Business hours

Mon to Fri : 0430 - 0030
Sat: 0430 - 2230
Sun: 0430 - 0030

Moranbah - MOV

Location

Virgin Australia Terminal
Aerodrome Road (off Goonyella Road)
Moranbah QLD 4744

Location on Google Maps

Contact number

0415 041 629

Business hours

Mon to Fri: 0700 to 1700
Sat: 1200 to 1300
Sun: 1600 to 1800

Mt Isa - ISA

Location

Virgin Australia Terminal
Mount Isa Airport, Barkly Highway,
Mount Isa QLD 4825

Location on Google Maps

Contact number

07 4743 5910

Business hours

Mon to Sun: Lodgement open 90mins from flight departure.  Collection available up to 30 mins after arrival of flight.

Newcastle - NTL

Location

Virgin Australia Cargo
Newcastle Airport, Williamtown Drive,
Williamtown NSW 2318

Location on Google Maps

Contact number

0419 761 731

Business hours

Mon to Sun: Lodgement open 90 mins from flight departure. Collection available up to 60 mins after arrival of flight.

Newman - ZNE

Location

Linden Logistics
Newman Airport Freight Shed area,
Newman Airport

Location on Google Maps

Contact number

0479 009 402 or 0455 043 276

Business hours

Mon to Sun: Opens 90 minutes before first Virgin Australia flight departure and closes 45 minutes after last Virgin Australia flight arrival

Onslow - ONS

Location

North West Aviation Services
16 Onslow Road,
Western Australia, 6710

Location on Google Maps

Contact number

08 9466 6532

Business hours

Mon to Sun: Open 90 min before departure of all Virgin Australia flights and will close 20 min after arrival of all Virgin Australia flights.

Perth - PER

Location

Menzies Aviation
4 Anson Road, Perth Airport

Location on Google Maps

Contact number

08 9479 2186

Business hours

Mon to Fri: 0300 - 2300
Sat & Sun: 0300 - 2200

Port Hedland - PHE

Location

Port Headland Air Freight
Waldron Drive, Port Hedland

Location on Google Maps

Contact number

08 9140 1111

Business hours

Mon to Sun: Opens 60 minutes before first Virgin Australia flight departure and closes 30 minutes after last Virgin Australia flight arrival

Whitsunday Coast (Proserpine) - PPP

Location

Virgin Australia Terminal
Lascelles Ave, Proserpine Airport
QLD 4800

Location on Google Maps

Contact number

07 4945 5768

Business hours

Mon to Fri: 0700 to 1000 and 1330 to 1700
Sat: 1230 to 1600
Sun: 1330 to 1700

Rockhampton - ROK

Location

Virgin Australia Cargo
Terminal Drive, Rockhampton Airport
QLD 4700

Location on Google Maps

Contact number

0421 618 797

Business hours

Mon to Fri: Open 120 minutes before departure of all Virgin Australia flights. Closes 90 minutes after arrival of all Virgin Australia flights.

Sunshine Coast (Maroochydore) - MCY

Please note: Cargo Services are suspended until further notice.

Location

Virgin Australia Cargo
Sunshine Coast Airport
Friendship Ave,
Marcoola QLD 4564

Location on Google Maps

Contact number

0435 962 106

Business hours

Cargo Services are suspended until further notice.

Sydney - SYD

Location

Virgin Australia Cargo
273 Eleventh Street,
Mascot NSW 2020

Location on Google Maps

Contact number

02 8985 7532

Business hours

Mon: 0430 - 2200
Tue: 0430 - 2200
Wed: 0430 - 2200
Thur: 0430 - 2200
Fri: 0430 - 2300
Sat: 0430 - 2200
Sun: 0500 - 2200

Townsville - TSV

Location

Cnr Viscount Drive & Gypsy Moth Court
Townsville Airport, Garbutt 4814

Location on Google Maps

Contact number

0419 849 132

Business hours

Mon to Fri: Open 120 minutes before departure of all Virgin Australia flights. Closes 90 minutes after arrival of all Virgin Australia flights.