What's New: New website address and features

Dear Valued Partner,

Virgin Australia is pleased to provide an update on new and existing features available in our Group Sales Optimiser (GSO): 

1. New Website Address

2. Booking Management enhancements

  • Ability to edit one way, return and multi-city bookings by date, time and route*
  • Increase, Decrease and Split PNR and Edit bookings*
  • Ability to add names to the booking
  • Ability to cancel entire group or cancel at a PNR level*
  • Ability to add Velocity Membership Details
  • Ability to add all SSR's for all passengers
  • The ability to add an infant with or without a seat
  • The ability to remove a passenger's name (to replace a passenger)*
  • Enhanced capability to change bookings that have been made outside the GSO

3. Escalation functionality enhanced

  • Outside Reservation window requests can now be quoted
  • Outside reservation window offers can now be booked automatically once inside reservation window subject to flight and seat availability.

4. Email Notifications for Timelines

  • Get email notifications when Deposits, Names and Final payments are due

5.Multi Series Creation

  • You can now have multiple series quotes in the same quote 

*Cancellations are subject to applicable terms and conditions. 

Important Points to remember:

  • Booking management – For any changes that cannot be made in the GSO they will need to be managed by your dedicated Groups Sales consultant at Group.sales@virginaustralia.com
  • Invoicing of changes will be provided by your dedicated Group Sales consultant referencing the applicable terms and conditions of the Group.
  • GSO demonstrations are available on request. Please ask your GSO Administrator to email gsosupport@virginaustralia.com to register your interest in a Webinar.