Agency essentials
Trade Newsletter correction
The Trade Newsletter from us on Thursday 4 September included incorrect travel dates for the Europe via Doha Sale*. Please note the correct travel periods here. We apologise for any inconvenience this has caused.
*Terms and conditions apply.
Virgin Australia Regional Airlines (VARA) will cease operating between Perth and Christmas Island and Cocos (Keeling) Islands from Friday, 31 October 2025 following the Australian Government’s selection of a new airline partner for the Indian Ocean Territories (IOT). Any impacted bookings will be entitled to a full refund. Please refer to the Virgin Australia Schedule Change Policy.
Industry Support Agents
To speak with an Industry Support Agent, the operating hours are as follows
Monday to Friday: 5.00 am - 11.00pm (AEST)
Saturday & Sunday: 7.30am - 6.00pm (AEST)
Calling from |
Toll free contact number |
---|---|
Australia | 13 67 37 |
New Zealand | 0800 777 737 |
Rest of the world | Contact now |
Location |
Email Address |
---|---|
Australia | va.agentshelpdesk@virginaustralia.com |
New Zealand | va.agentshelpdesk@virginaustralia.com |
North and South America | va.agentshelpdesk@virginaustralia.com |
Hong Kong | vigs@virginaustralia.com |
Japan | vigs@virginaustralia.com |
International | va.agentshelpdesk@virginaustralia.com |
Group Travel
Phone: 13 67 00
Email: group.sales@virginaustralia.com
Operating hours are as follows
Monday to Friday: 8.30am - 5.00pm (AEST)
After hours support
Monday to Friday: 6.00am - 8.30am, 5.00pm - 11.00pm
Saturday to Sunday: 7.00am - 6.00pm
Virgin Australia Business Flyer
Phone: 1300 301 928
Email: businessflyer@virginaustralia.com
Operating hours are as follows
Monday to Friday: 5.00 am - 11.00pm (AEST)
Saturday & Sunday: 7.30am - 6.00pm (AEST)