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Planning

Pets

It's natural to want to take the whole family along when you travel, and your furry friends are no exception.

With the right preparation, travelling with your pet can be a great experience for all concerned - but it is important to be well prepared.

Virgin Australia can accommodate pet travel on most domestic flights, where we have appropriate pet handling arrangements in place at each end of the journey. See the "Pet Drop-off Locations' tab for a list of airports where pet travel is accommodated.

Naturally, to keep everyone (including your pet!) safe, there are a few rules and guidelines to follow, as set out below. Virgin Australia reserves the right to refuse carriage of pets when the requirements set out below are not met.

Is my pet suitable for travel?

All pets (excluding authorised Service/Assistance Dogs) travel in the cargo hold of the aircraft, which is temperature controlled like the aircraft cabin. Unfortunately, due to container restrictions, only dogs and cats are accepted for transport when accompanying guests. All other animals will need to be transported using an animal transportation supplier. 

Additionally,  your pet must:

  • Be over eight weeks old (this is due to possible dehydration while travelling);
  • Is in good health;
  • Not exceed 65kgs (including the container);
  • Not be unduly aggressive;
  • Be transported in a container which complies with the Virgin Australia guidelines for pet containers and is the correct size for your pet (see Section 5. Container requirements and Container sizing); and
  • Be treated for the Hydatids Tapeworm prior to arrival if travelling to Tasmania.

Some states have specific quarantine requirements. Please ensure you check prior to travel. See the Quarantine section below.

A Veterinary Certificate confirming that your pet is fit for air travel (dated within two weeks of the travel date) is required if the pet is:

  • Pregnant or has given birth within 48 hours of the planned departure time;
  • Over 12 years of age;
  • Between 8 and 12 weeks old;
  • Sick, injured or recovering from surgery;
  • Has been sedated.

This is a restriction that applies on all Virgin Australia flights. All pets with the above-named conditions are flown at the shipper’s risk.
 

Brachycephalic Breeds

Brachycephalic or snub-nosed dog and cat breeds, including crossbreeds, are more likely to suffer from respiratory distress and heat stress, placing them at significant risk during air travel. It is recommended that the owner/ authorised representative checks with their vet about the suitability of air travel for these breeds. This is a recommendation that applies on all Virgin Australia Flights.

These breeds include, but are not limited to the following:  

Dog Breeds Cat Breeds
  • Affenpinscher
  • American Bulldog
  • American Staffordshire Bull Terrier (Staffies)
  • Boston Terrier
  • Boxer
  • Brussels Griffon
  • Bullmastiff
  • Cane Corso
  • Chihuahua (apple-headed)
  • Dogue de Bordeaux
  • English Mastiff
  • French Bulldog
  • Japanese Chin (Japanese Spaniel)
  • English Bulldog
  • King Charles Spaniel
  • Lhasa Apso
  • Neapolitan Mastiff
  • Newfoundland
  • Odle English Bulldogge
  • Pekingese
  • Pug
  • Shar-Pei
  • Shih Tzu
  • Tibetan Spaniel
  • American Burmese
  • British Shorthair
  • Exotic Shorthair
  • Himalayan cat
  • Persian cat
  • Scottish Fold










 

 All Brachycephalic or snub-nosed breeds (including cross breeds) are flown at the owner/authorised representative’s risk. We strongly recommend pets five years or older of this breed type are not presented for travel due to welfare concerns.

Restricted Breeds

Please note the following dog breeds (including crossbreeds) are prohibited for import into Australia under “The Customs (prohibited imports) Regulations 1956” and will not be accepted for travel:

  • Fila Brasilerio
  • Japanese Tosa
  • Dogo Argentino
  • American Pit Bull and other Pit Bull Breeds
  • Perro de Presa Canario (Presa Canario)            

Virgin Australia Cargo Recommendations

To avoid adverse temperatures that may pose a risk to your pet, please avoid booking travel for them during peak temperature periods, such as in the middle of the day.

We strongly recommend that if the temperature is forecast for significant heat and humid and/or it is a multi-sector journey, guests should consider changing their flight to an early morning or late afternoon/evening departure time to ensure your pet’s comfort.

Sedation is NOT recommended for pet air travel unless specifically recommended by your vet. If you wish to sedate your pet for travel, contact your vet for expert advice. A vet certificate will be required for pets sedated for travel. Virgin Australia does not take responsibility for any consequences as a result of sedation.

How to Book

With limited capacity for pets on each flight, please ensure that you book early. To ensure there is room for your pet to travel on your flight, the booking for you and your pet must be made via Guest Contact Centre by calling 13 67 89 (if calling from Australia). For contact numbers for outside of Australia see our Contact Us page.

Container Requirements and Container sizing

It is your responsibility to provide a container for your pet’s travel which complies with the standard required by Virgin Australia. If your pet does not have a travel container which meets our requirements or is not the right size for your pet, we may refuse to accept your pet for transport.

Several reputable suppliers can assist you in selecting the right container to purchase or hire for your pet, including:

The size of the container is very important to the welfare of your pet. The following guidelines must be followed: 

  • Your pet must be able to stand with their head up unrestricted by the container; and
  • Your pet must be able to turn around freely within the container.

Additionally, the container must:

  • Have adequate ventilation;
  • Have a water bowl/receptacle affixed to the container;
  • Have escape proof hinges and latches and be adequately locked;
  • Be in good repair and strong enough to withstand damage and ensure the pet cannot escape;
  • Be made of metal or a polypropylene material;
  • Be lined with absorbent material and designed so that no water or excreta can escape;
  • Not exceed a total weight of 65kgs when pet is included inside;
  • Not have any wheels attached;
  • Not be designed to collapse; and
  • Two-part rigid plastic containers must have the top and bottom (or side) parts secured by screws or nuts and bolts (not plastic clips).
pet-container-dimensions

 

 

Note: Powerful and strong pets can break through plastic and are therefore required to travel in a metal or wooden container as set out in the IATA Regulations e.g. a CR-82 (see picture below).

560x315-crate-example
Source: https://manoirkanisha.com

Generally, only one pet may travel per container, however, up to three pets can travel per container if they meet all of the following criteria:

  • All from the same litter;
  • Under six months old; and
  • Under 14 kgs each.

A maximum of two adult pets of comparable size up to 14kg each, that are compatible for travel, may be shipped in the same container. Pets over 14 kg must travel individually.

Pet Containers – Fleet Compatibility
(Please note this guide is specific to loose loaded containers only)
  Aircraft
Container External Dimension (L x W x H in cm) ATR72 F70 F100 B737-700 B737-800 A330-200 A320
PP10 49 x 33 x 33 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-cross
PP20 53 x 37 x 37 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick
PP30 62 x 43 x 48 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick
PP40 73 x 45 x 54 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick
PP50 78 x 52 x 60 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick
PP60N 100 x 63 x 70 15x15-inclusions-tick 15x15-inclusions-cross 15x15-inclusions-cross 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick
PP70 115 x 66 x 80 15x15-inclusions-cross 15x15-inclusions-cross 15x15-inclusions-cross 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick
PP80 115 x 66 x 85 15x15-inclusions-cross 15x15-inclusions-cross 15x15-inclusions-cross 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick
PP90 131 x 80 x 84 15x15-inclusions-cross 15x15-inclusions-cross 15x15-inclusions-cross 15x15-inclusions-tick 15x15-inclusions-tick 15x15-inclusions-tick
PP100 131 x 80 x 97 15x15-inclusions-cross 15x15-inclusions-cross 15x15-inclusions-cross 15x15-inclusions-cross 15x15-inclusions-cross 15x15-inclusions-tick
Max pet containers per aircraft 1 2 4 6

*Measurements provided as a guide. Exact dimensions will vary based on make and model.

Quarantine

Before travelling with your pet, there are some domestic quarantine restrictions you should be familiar with. Please note, it is your responsibility to ensure that your pet meets all quarantine requirements.

Visit the Australian Interstate Quarantine website to check if your pet will be welcome at your destination.

Due to the complexity of quarantine laws (and to guarantee the health of your pet), Virgin Australia will only accept pets for international travel from approved International Pet & Animal Transportation Association (IPATA) pet agents.

Virgin Australia Refusal of Carriage

At all times, Virgin Australia reserves the right to refuse carriage of your pet. This can include, but is not limited to:

  • Safety and security reasons;
  • Compliant container is not supplied; and
  • Animals displaying aggression and visible signs of chewing or container destruction (for breeds not accepted for travel refer to Restricted Breeds section).

Information for Velocity Members

In addition to your own Points, Velocity Frequent Flyer members can earn Points when travelling with pets on a Virgin Australia domestic flight*. Members will earn a minimum of 300 Points per pet container for each flight sector flown. Silver, Gold and Platinum members earn a 50%, 75% and 100% Points bonus respectively on top of the base Points earned.

To earn Points, you must be travelling with your pet on the same flight and your Velocity membership number must be added to the booking.
  

Points Earned per Virgin Australia flight:

# of Pet Carriers

Red

Silver

Gold

Platinum

1 Pet Carrier

300 Points

450 Points

525 Points

600 Points

2 Pet Carriers
(Maximum)

600 Points

900 Points

1,050 Points

1,200 Points


For more information visit the Velocity website

*Points will not be earned for unaccompanied pets, the international transportation of pets, or Service dogs that travel in the cabin of the Virgin Australia flight. Points will be awarded for a maximum of two pet carried per booking.

Virgin Australia Pet Travel Guidelines and Conditions of Carriage

We recommend for you to familiarise yourself with the following documents prior to travel. The documents outline your role and responsibilities in preparing your pet for travel.

 

The following information relates to the transportation of accompanied pets. For the transportation of unaccompanied pets, please see the unaccompanied pets tab.

Virgin Australia charges fees based on the combined weight of each container and the pet(s) which will be travelling in that container.

Payment of Fees for accompanied pet bookings will be collected by our Guest Contract Centre at the time of booking. A refund of Fees due to the cancellation of an accompanied pet booking will only be available outside 28 days of the date of travel, regardless of class of fare booked by the accompanying passenger. However, you may be entitled to a refund of the Fees under the Australian Consumer Law in certain circumstances.

Fees are payable:

  • Per sector (a formal connection is classed a single sector)
  • Per container
  • At the date of booking

Payment for pet transportation Fees can be made with the below forms of payment by calling the Guest Contact Centre on 13 67 89 (if calling from Australia). For contact numbers for outside of Australia see our Contact Us page.

  • Credit Card
  • Virgin Australia Gift Vouchers
  • Velocity points

If extra payment is needed upon lodgement due to excess weight, it must be paid using:

  • Visa
  • Mastercard
  • EFTPOS
Size Weight Fee (AUD) *GST Inclusive  
Small Pet 0 to 10kg $95.00
Medium Pet 11 to 20kg $115.00
Large Pet  21 to 30kg $150.00 
Extra Large Pet 30kg + (max 65 kg) $180.00 

 

Drop off for your pet closes 90 minutes before your flight's scheduled departure – unless you are travelling on a flight that is scheduled to depart before 7am, in which case drop off of your pet closes between 90 - 50 minutes prior to departure depending on your origin port (please refer to the Pet Travel Guideline AVI Checklist). Cannot be dropped off earlier than these times.

You must be the guest named on the booking, and you must present the completed Pet Travel Guideline AVI Checklist and confirmation email with your air way bill number included. Unaccompanied animals travel at higher rates than pets travelling with our passengers. If you do not bring the required booking confirmations, you may be charged an additional fee to reflect the higher unaccompanied animal rates.

Guests travelling with their pet are required to utilise self-check-in options, such as online or mobile check-in prior to arrival at Cargo. Your boarding pass must be presented to the cargo agent at time of pet lodgement

Flights that will be open for service for passenger animal travel will only be those flights between the defined days of operation listed below. Drop off and collection locations vary from port to port. To find out where to drop off and collect your pet, check the location list below.

Pet pick-up and drop-off locations

 

Adelaide - ADL
Location

Pak Fresh
3 Comley Street, Adelaide Airport SA 5950

(Entrance from rear of building only)

Location on Google Maps
Business Hours Mon to Sat: 0430 to 2100
Sun: 0800 to 2100
Public Holidays: 0800 to 1200
Contact number 08 8234 4222
    

Albury - ABX
Location

Virgin Australia Terminal
Albury Airport
69 Airport Drive, Riverina Highway,
Albury NSW 2640

Location on Google Maps
Business Hours Mon to Fri: 0800 to 1700
Sat: 0800 to 1500
Sun: Hours of operation are designed to serve the needs of our cargo customers. For service out of hours, please contact us.
Contact number 02 6021 1972
    

Ayers Rock (Uluru) - AYQ
Location

Virgin Australia Terminal
Connellan Airport
Yulara NT 0872

Location on Google Maps
Business Hours Mon to Sun: 1.5 hours before and
30 minutes after
Contact number 08 8956 3419
    

Ballina - BNK
Location

Virgin Australia Terminal
210 Southern Cross Drive,
Ballina NSW 2478

Location on Google Maps
Business Hours Mon to Sun: 1.5 hours before and
30 minutes after
Contact number 02 6686 7664
    

Brisbane - BNE
Location

Menzies Aviation
1 Rosa Street (Off Qantas Drive)
Brisbane Airport,
Eagle Farm QLD 4009

Location on Google Maps
Business Hours Mon to Thurs: 0400 to 0100
Fri to Sun: 0400 - 2300
Contact number 07 3171 4410
    

Broome - BME
Location

Broome Air Freight
6 Coghlan Street
Broome, WA 6725

Location on Google Maps
Business Hours Mon to Sun: 1.5 hours before and
30 minutes after
Contact number KD National Services - 0418 810 004
    

Bundaberg - BDB
Location

Virgin Australia Terminal
Bundaberg Regional Airport
2 Isis Highway,
South West Bundaberg QLD 4670

Location on Google Maps
Business Hours Mon, Tues, Wed, Thurs and Sun:
1230 to 1530
Contact number 07 3117 0434
    

Canberra - CBR
Location

Virgin Australia
8 George Tyson Drive,
Canberra Airport ACT 2609

Location on Google Maps

Strictly no pets are to be lodged through the Airport Terminal Building.
Business Hours Mon to Fri: 0600 to 1900
Sat, Sun and Public Holidays: Closed
Contact number 02 6247 1157
    

Cairns - CNS
Location

Building 77, Caudron Av
Cairns International Airport, 4870

Location on Google Maps
Business Hours Mon to Fri: 0430 to 2230
Sat to Sun: 0430 to 1900
Contact number 0409 176 111
    

Cloncurry - CNJ
Location

Virgin Australia Terminal
Cloncurry Airport
Sir Hudson Fysh Drive,
Cloncurry QLD 4824

Location on Google Maps
Business Hours Mon to Sun: 1.5 hours before and
30 minutes after
Contact number 0428 421 573
    

Coffs Harbour - CFS
Location

Virgin Australia Terminal
Aviation Drive,
Coffs Harbour Airport NSW 2450

Location on Google Maps
Business Hours Mon to Fri: 1400 - 1800
Sat: 0730 - 1130
Sun: 1400 - 1800
Contact number 02 6658 0696
    

Darwin - DRW
Location

Dnata
4b Lancaster Road,
Marrara NT, Darwin, 0821

Location on Google Maps
Business Hours Mon: 0530 to 1830 and 2300 to 0200
Tue: 0700 to 2000 and 2300 to 0200
Wed: 0530 to 2000 and 2300 to 0200
Thurs: 0530 to 2000 and 2300 to 0200
Fri: 0530 to 2000 and 2300 to 0200
Sat: 0530 to 1800
Sun: 0900 to 1800 and 2300 to 0200
Contact number 08 8927 0411
    

Emerald - EMD
Location

Virgin Australia Terminal
Emerald Airport
Gregory Highway,
Emerald QLD 4720

Location on Google Maps
Business Hours Mon: 0600 to 0900, 1100 to 1400 and
1545 to 1845
Tue: 0600 to 0900, 1100 to 1400 and
1545 to 2200
Wed: 0600 to 1345 and 1530 to 1830
Thurs: 0800 to 1430 and 1545 to 1845
Fri: 0800 to 1430 and 1545 to 1845
Sat: 0900 to 1200
Sun: 1130 to 1430 and 1545 to 1900
Contact number 07 4987 7317
    

Gladstone - GLT
Location

Virgin Australia Terminal
Aerodrome Rd, Gladstone QLD 4680

Location on Google Maps
Business Hours Mon to Fri: 0515 to 0800, 0930 to 1300 and 1430 to 1800
Sat: 0530 to 0800
Sun: 1115 to 1300 and 1430 to 1800
Contact number 07 4978 7965
    

Gold Coast - OOL
Location

Menzies
20 Eastern Avenue, Gold Coast Airport
Bilinga QLD 4225

Location on Google Maps
Business Hours Mon to Sun: 0600 to 2100
Public Holidays: Closed
Contact number 07 5599 2333 or 0447 029 209
    

Hamilton Island - HTI
Location

Virgin Australia Terminal
Great Barrier Reef Airport
Hamilton Island QLD 4803

Location on Google Maps
Business Hours Mon: 1100 to 1600
Tues to Sun: 0930 to 1430
Contact number 07 4946 9631
    

Hervey Bay - HVB
Location

Virgin Australia Terminal
Hervey Bay Airport, Don Adams Drive,
Hervey Bay QLD 4655

Location on Google Maps
Business Hours Mon to Sun: 1020 to 1320
Contact number 07 4125 5289
    

Hobart - HBA
Location

Virgin Australia Cargo
102 Holyman Avenue, Hobart Airport,
Cambridge TAS 7170

Location on Google Maps
Business Hours Mon to Thurs: 0400 to 2130
Fri: 0400 to 2330
Sat: 0500 to 2130
Sun: 0500 to 2330
Contact number 0421 053 768
    

Kalgoorlie - KGI
Location

Quick As A Wink Couriers
Kalgoorlie Airport, Hart Kerspien Dr,
Broadwood WA 6430

Business Hours Mon to Sun: 1.5 hours before and
30 minutes after
Contact number 0418 934 604
    

Karratha - KTA
Location

Macson Freight
Karratha Airport, Airport Drive,
Karratha Airport WA 6714

Location on Google Maps
Business Hours Mon to Fri: 1.5 hours before and
30 minutes after
Contact number 0439 984 331
    

Kununurra - KNX
Location

Kununurra Couriers
2 Konkerberry Drive,
Kununurra WA 6743

Location on Google Maps
Business Hours Mon to Fri: 0900 to 1600
Sat to Sun: Hours of operation are designed to serve the needs of our cargo customers. For service out of hours, please contact us.
Contact number 08 9168 1999
    

Launceston - LST
Location

Virgin Australia Cargo
Building 1, Launceston Airport
201 Evandale Rd,
Western Junction 7212

Location on Google Maps
Business Hours

Mon to Fri: 0430 to 1800
Sat: 0430 to 1400
Sun and Public Holidays: Virgin Australia Terminal, lodgement at the roller door opposite the Virgin Australia check in counters.

Animal Collection:
At the Southern end of the Launceston Airport Terminal near baggage claim area.
Contact number 0412 990 191
    

Mackay - MKY
Location

Virgin Australia Cargo
Building 11, Roy Steen Street,
Mackay Airport QLD 4740

Location on Google Maps
Business Hours Mon to Sun: 1.5 hours before and
30 minutes after arrival
Contact number 0412 058 310
    

Melbourne - MEL
Location

Menzies Aviation
1 Apac Drive, Melbourne Airport,
Victoria 3045

Location on Google Maps
Business Hours Mon to Fri: 0400 to 0100
Sat to Sun: 0500 to 2359
Contact number 03 8340 8154
    

Mildura - MQL
Location

Virgin Australia Terminal
Mildura Airport
cnr Stuart Highway and Wallnut Avenue
VIC 3500

Location on Google Maps
Business Hours Mon to Sun: 1000 to 1230
Contact number 03 5023 4690
    

Moranbah - MOV
Location

Virgin Australia Terminal
Aerodrome Road (off Goonyella Road)
Moranbah QLD 4744

Location on Google Maps
Business Hours Mon to Fri: 0700 to 1700
Sat: 1200 to 1300
Sun: 1600 to 1800
Contact number 0415 041 629
    

Mt Isa - ISA
Location

Virgin Australia Terminal
Mount Isa Airport, Barkly Highway,
Mount Isa QLD 4825

Location on Google Maps
Business Hours Mon to Sun: 1.5 hours before and
30 minutes after
Contact number 07 4743 5910
    

Newcastle - NTL
Location

Virgin Australia Cargo
Newcastle Airport, Williamtown Drive,
Williamtown NSW 2318

Location on Google Maps
Business Hours Monday: 0440 to 1830
Tuesday: 0730 to 1830
Wednesday: 0730 to 2200
Thursday - Friday: 0530 to 2200
Saturday: 0530 to 1430
Sunday: 1030 to 2200
Contact number 0412 758 000
    

Newman - ZNE
Location

Linden Logistics
Newman Airport Freight Shed area,
Newman Airport

Location on Google Maps
Business Hours Mon to Fri: 0700 to 1730
Sat: 0800 to 1200
Sun: 1000 to 1400
Contact number 0479 009 402 or 0455 043 276
    

Perth - PER
Location

Menzies Aviation
4 Anson Road, Perth Airport

Location on Google Maps
Business Hours Mon to Sun: 24 Hours
Contact number 08 9479 2100
    

Port Hedland - PHE
Location

Port Headland Air Freight
Waldron Drive, Port Hedland

Location on Google Maps
Business Hours Mon to Fri: 0700 to 1800
Sat: 0730 to 0930 and 1700 to 1800
Sun: 0930 to 1100 and 1700 to 1800
Contact number 08 9140 1111
    

Port Macquarie - PQQ
Location

Virgin Australia Terminal
Port Macquarie Airport
99 Boundary Road,
Port Macquarie NSW 2444

Location on Google Maps
Business Hours Mon to Sun: 0900 to 1800
Contact number 02 6583 1542
    

Whitsunday Coast (Proserpine) - PPP
Location

Virgin Australia Terminal
Lascelles Ave, Proserpine Airport
QLD 4800

Location on Google Maps
Business Hours Mon to Fri: 0700 to 1000 and 1330 to 1700
Sat: 1230 to 1600
Sun: 1330 to 1700
Contact number 07 4945 5768
    

Rockhampton - ROK
Location

Virgin Australia Cargo
Terminal Drive, Rockhampton Airport
QLD 4700

Location on Google Maps
Business Hours Mon to Sun: 0800 to 1730
Contact number 0421 618 797
    

Sunshine Coast (Maroochydore) - MCY
Location

Virgin Australia Cargo
Sunshine Coast Airport
Friendship Ave,
Marcoola QLD 4564

Location on Google Maps
Business Hours Mon to Fri: 0730 to 1300
Sat, Sun and Public Holidays: Virgin Australia Service Desk 1.5 hours before departure and 30 minutes after arrival
Contact number 0435 962 106
    

Sydney - SYD
Location

Virgin Australia Cargo
273 Eleventh Street,
Mascot NSW 2020

Location on Google Maps
Business Hours Mon to Sun: 0500 to 2300
Contact number 02 8985 7532
    

Tamworth - TMW
Location

Tamworth Regional Airport
Basil Brown Drive, NSW 2340

Location on Google Maps
Business Hours Mon to Sun: 1.5 hours before departure and 30 minutes after arrival
Contact number 02 6761 5201
    

Townsville - TSV
Location

Cnr Viscount Drive & Gypsy Moth Court
Townsville Airport, Garbutt 4814

Location on Google Maps
Business Hours

Mon: 04.30 - 18.00
Tue: 04.30 - 20.00
Wed: 04.30 - 22.30
Thur: 04.30 - 22.30
Fri: 04:30 - 17:00
Sat: 10:00 - 14:15
Sun: Closed

Sat, Sun and Public Holidays: All PAX Pet drop offs and collections to be done at TSV Domestic Airport outside Cargo Shed operating hours.

Contact number 0419 849 132
    

 

If you wish to send a pet unaccompanied on Virgin Australia domestic services, please contact Virgin Australia Cargo directly:

By Phone on 13 82 87
By email at cargo@virginaustralia.com 

For advice and information about transporting your pet by air or to purchase or hire a crate appropriate for your pet, please contact the following pet transport companies:

Company Phone Number Email Address
JetPets 1300 668 309 info@jetpets.com.au
Dogtainers 1300 135 252 enquiry@dogtainers.com.au
OzPet 0400 403 777 ozpet@tpg.com.au

What pets can travel as accompanied?

Virgin Australia defines an ‘accompanied’ pet as booked and travelling on the same passenger reservation in the cargo hold.

An accompanied pet is:

  • Dogs (excluding racing greyhounds and restricted breeds, see Section 1 above)
  • Cats

This does not pertain to service/assistance dogs that are required to travel in the cabin. that do not need a permit to travel

What will be my pet’s experience when travelling in the cargo hold?

We will endeavor to maintain the temperature in the cargo hold to be consistent to the temperature experienced in the passenger cabin, lighting will dim lit this is to maximise your pet’s level of comfort.

Your pet maybe be exposed to high levels of airport operation noise whilst waiting to be loaded into the aircraft hold, please take this into consideration when organising your pet’s journey.

What happens to my pet during a disruption?

Our priority is to safely and securely transport your pet from Point A to Point B.

However, due to the complex environment surrounding airport operations, there may be instances where our flight operation is subjected to unforeseen disruptions e.g. adverse weather activity.

Your pet will be moved to a shaded, well ventilated area and frequently monitored if disruptions do occur.

If the delay exceeds greater than 2 hours or if we are unable to accommodate your pet on another service on the same day (including but not limited to cancellations and or connection flights missed at a transit port), our team will contact you to organise an alternative option of travel.

Should I sedate my pet?

No, Virgin Australia does not recommend sedating your pet for travel. If you wish to sedate your pet for travel, please contact your vet for expert advice. A vet certificate will be required for pets sedated for travel. Virgin Australia does not take responsibility for any consequences as a result of sedation.

What can be included in my pet’s container?

We understand that your pet may have a favorite toy/blanket/bed, however to keep free from hazards we will only accept an absorbent mat and water container to be included in the container.

Are there weight limitations?

If the combined weight of your pet and its container exceeds 65kgs please contact our Guest Contact Centre 13 67 89 (if calling from Australia) to discuss availability of travel. For contact numbers for outside of Australia view the Contact Us page. 

Can I change my pet’s flight?

Yes, you able to change your pet’s flight up to two hours prior to scheduled departure (subject to pet space availability and the Fare Rules of your ticket. Please contact our Guest Contact Centre on 13 67 89 (if calling from Australia) if you have any questions on changing your pet’s travel itinerary. For contact numbers for outside of Australia see our Contact Us page.