Work, relax and socialise
Make your next trip to the airport an enjoyable one by experiencing the Virgin Australia Lounge.
International Lounge access when travelling on an international Virgin Australia operated flight
- Virgin Australia do not currently operate any international lounges at any international departure port. *
- If you are travelling on a partner airline operated flight, you may have access to one of our partner airline operated lounges
- For up-to-date information on partner airline operated lounges such as availability and eligibility, please check here
*Eligible guests travelling with Virgin Australia internationally from Adelaide and the Gold Coast can use the domestic lounge as the international and domestic departures are located within the one terminal.
Accessing the Lounge
Dropping into the lounge is one of the best parts of any trip. See how you can be eligible to enjoy the benefits.
| Eligibility | |
|---|---|
| As a Velocity Platinum or Gold member or as a Business class guest |
Enjoy complimentary lounge access if you are flying on a same day Virgin Australia flight. See information on accompanying guests. |
| As a Virgin Australia Lounge member | Join or renew to make sure you’re all set for a great start to every trip if you are flying on a same day Virgin Australia flight. See information on accompanying guests. |
| As a Velocity Silver member with single entry passes | Enjoy complimentary lounge access using your single-entry lounge pass if you are flying on a same day Virgin Australia flight. |
| If you hold a Velocity Partner credit card with a single-entry pass | Enjoy complimentary lounge access using your partner single-entry lounge pass if you are flying on a same day Virgin Australia flight. |
| If you hold a Velocity Partner Airline status that includes Virgin Australia Lounge access | Enjoy complimentary lounge access if you are flying on a same day Virgin Australia flight. |
| If you hold an American Express Centurion or Platinum card* | Enjoy complimentary lounge access if you are flying on a same day Virgin Australia flight. *Not all Platinum cards allow access – please refer to your applicable Platinum cards Terms and Conditions. *If your eligible card allows you to bring in a guest, they must be travelling on the same Virgin Australia flight. |
We're excited to welcome you back
To make sure you're all set for a great start to every trip, follow the steps below to join or renew your Virgin Australia Lounge membership.
Membership fees
Join today and select from annual or lifetime membership. See membership fees below.
Get immediate lounge access upon purchase. Simply download your digital card on the Virgin Australia App.
Corporate, government and industry membership
Discounted membership and joining fees may be available to companies, agencies, departments and associations that enrol multiple individuals in the Virgin Australia Lounge program.
If your employer has been issued with a scheme rate to the Virgin Australia Lounge and you wish to purchase or renew your annual membership under this rate, please contact the scheme coordinator within your organisation or alternatively, contact your Virgin Australia account manager.
For more information regarding a new scheme or your current lounge rate, please contact your Virgin Australia account manager.
Purchase a Lounge pass on the day
A single-entry pass may be purchased for $65 on the day of your departure from the lounge reception, subject to space availability.
Single-entry passes allow you to enjoy access to the lounge up to 2 hours prior to departure. See Lounge location opening times.
Lounge access permitted for eligible partner airlines and credit card partners. Please refer to your provider's website for further information.
At Virgin Australia, the safety and wellbeing of our guests and our people has never been more important to us.
As we prepare to reopen our Lounge network, we’ve made changes to the Lounge experience to minimise risks associated with COVID-19.
Here are some steps we’re taking to help you feel comfortable when visiting our Lounges.
For Lounge enquiries or feedback, please see below for the relevant contact details.
General enquiries
For general lounge access and enquiries: Call 1300 287 202 (+61 7 3333 6688 from outside Australia) during business hours Monday to Friday or email the.lounge.guest.enquiry@virginaustralia.com.
For Federal Government lounge access: Contact the Virgin Australia Federal Government team at Federal.Government@virginaustralia.com.
Lounge advertising
Contact the Virgin Australia adspace team on adspace@virginaustralia.com.
General feedback
We pride ourselves in delivering the highest standard of service. We invite you to submit feedback via our feedback form.
Important information about Virgin Australia Lounges
- Membership and access is subject to the Virgin Australia Lounge terms and conditions and lounge rules.
- Due to changing government restrictions and operational requirements, lounge operating hours may vary without notice.
- Virgin Australia does not provide luggage storage facilities.
- ^ Premium Entry & Exit available for Velocity Platinum and Gold members, partner airline reciprocal status members, Business class guests and Virgin Australia Lounge lifetime members.