VA Logo

Guest Compensation Policy

It is our priority to get you to your destination safely and on time. You may be entitled to the assistance set out in this policy if we need to make an unexpected change to your reservation before or on your day of travel.

Conditions of Carriage

Our Conditions of Carriage outline our key responsibilities to you, and also your responsibilities to us. Read our conditions to understand your responsibilities as a Virgin Australia guest.

Terms of use

Your access to and use of the information, materials and services provided on our website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained on this website.

Consumer guarantees and refunds

We are committed to complying with the Australian Consumer Law (ACL). Determine your consumer guarantee rights under the ACL where we have unexpectedly delayed or cancelled your flight.

Guest charter

Our priority is to get you to your destination safely and on time. Find out how we can help you if things do not go according to plan, and the services you can expect us to provide if you need extra help getting to your destination.