Change or cancel your flight. We’ve extended our flexible flying policy for domestic travel up to 30 April 2022 and international travel up to 31 December 2022.
Travel and entry requirements
Discover everything you need to know about travel and entry restrictions for international and domestic travel.
Health and wellbeing
Your safety is our utmost priority. We’ve implemented changes to our customer journey to minimise risks associated with COVID-19.
Future flight credits
We are pleased to provide our guests who booked a trip on or before 20 April 2020 with a future flight credit for impacted services.
Find out how to use your Travel Bank, where your Future Flight and Standard credits are held.
We are pleased to provide our guests who booked a trip on or after 21 April 2020 with a standard credit under the rules of your fare.