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Planning

International Long Haul

The information below sets out the specific fare rules and inclusions for this fare type. These are in addition to your rights under the Australian Consumer Law.

In the Air

Cabin Class

Economy

Food and Drink

Included. Special meals may be requested for these flights at least 48 hours prior to departure.

Economy X

Available for purchase. Find out more about Economy X.

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our In-flight Entertainment options.

 

On the Ground

Baggage

Virgin Australia: 2 pieces (up to 23 kg each)

Virgin Australia/Etihad Airways: 1 piece (up to 23 kg)

Lounge Access

Not included. Available to Platinum and Gold Velocity members.

Priority Check-in/Boarding/Baggage

Not included. Available to Platinum and Gold Velocity members.Priority Check-In permitted for Silver Velocity members.

Guest Call Centre/Airport Fees

$A70 fee

Advanced Standard Seat selection

Included

UpgradeMe Premium Bid

Permitted. Find out more about UpgradeMe.

Velocity UpgradeMe Points

Not permitted

 

Fare Flexibility

Changes

Name Changes

Not permitted.

Flight Time and Date Changes

Virgin Australia/Etihad Airways: Permitted at least 24 hours prior to scheduled departure - $200 fee + fare difference

Virgin Australia (to Los Angeles): Permitted at least 24 hours prior to scheduled departure - $225 fee + fare difference

Virgin Australia (to Hong Kong & Japan): Permitted prior to scheduled departure - $200 fee + fare difference

More information on fees and charges for changes

Cancellations and No-Shows

Cancellations 

Virgin Australia/Etihad Airways: Permitted at least 24 hours prior to scheduled departure - $550 fee

Virgin Australia (to Los Angeles): Permitted at least 24 hours prior to scheduled departure - $400 fee

Virgin Australia (to Hong Kong & Japan): Permitted prior to departure - $400 fee

No Show 

Virgin Australia/Etihad Airways and Virgin Australia (to Los Angeles): $600 charge

Virgin Australia (to Hong Kong & Japan): 100% of fare

Credits and Refunds

Virgin Australia/Etihad Airways: Permitted to Travel Bank or original form of payment - $550 fee

Virgin Australia: Permitted to Travel Bank or original form of payment - $400 fee

You may also be entitled to a refund under the Australian Consumer Law in certain circumstances.

 

Velocity Frequent Flyer

Velocity Points and Status Credits

0.5 points/mile

More information on Velocity Points and Status Credits

 

The information below sets out the specific fare rules and inclusions for this fare type. These are in addition to your rights under the Australian Consumer Law.

In the Air

Cabin Class

Economy

Food and Drink

Included. Special meals may be requested for these flights at least 48 hours prior to departure.

Economy X

Available for purchase. Find out more about Economy X.

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our In-flight Entertainment options.

 

On the Ground

Baggage

2 pieces (up to 23 kg each)

Lounge Access

Not included. Available to Platinum and Gold Velocity members.

Priority Check-in/Boarding/Baggage

Not included. Available to Platinum and Gold Velocity members.Priority Check-In permitted for Silver Velocity members.

Guest Call Centre/Airport Fees

$A70 fee

Advanced Standard Seat selection

Included

UpgradeMe Premium Bid

Permitted. Find out more about UpgradeMe.

Velocity UpgradeMe Points

Not permitted

 

Fare Flexibility

Changes

Name Changes

Not permitted.

Flight Time and Date Changes

Virgin Australia/Etihad Airways and Virgin Australia (to Los Angeles): Permitted until 45 days prior to scheduled departure - No fee + fare difference

or

Virgin Australia/Etihad: Permitted within 45 days prior to scheduled departure - $100 fee + fare difference

Virgin Australia (to Los Angeles): Permitted within 45 days prior to scheduled departure - $125 fee + fare difference

Virgin Australia (to Hong Kong & Japan): Permitted prior to departure - $100 fee + fare difference 

More information on fees and charges for changes

Cancellations and No-Shows

Cancellations 

Virgin Australia/Etihad Airways: Permitted at least 24 hours prior to scheduled departure - $200

Virgin Australia: Permitted prior to scheduled departure - $200 fee

No Show 

$500 charge

Credits and Refunds

Virgin Australia/Etihad Airways: Permitted to Travel Bank or original form of payment - $200 fee

Virgin Australia: Permitted to Travel Bank or original form of payment - $200 fee

You may also be entitled to a refund under the Australian Consumer Law in certain circumstances.

 

Velocity Frequent Flyer

Velocity Points and Status Credits

0.5 points/mile

More information on Velocity Points and Status Credits

 

The information below sets out the specific fare rules and inclusions for this fare type. These are in addition to your rights under the Australian Consumer Law.

In the Air

Cabin Class

Economy

Food and Drink

Included. Special meals may be requested for these flights at least 48 hours prior to departure.

Economy X

Available for purchase. Find out more about Economy X.

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our In-flight Entertainment options.

 

On the Ground

Baggage

2 pieces (up to 23 kg each)

Lounge Access

Not included. Available to Platinum and Gold Velocity members.

Priority Check-in/Boarding/Baggage

Not included. Available to Platinum and Gold Velocity members.Priority Check-In permitted for Silver Velocity members.

Guest Call Centre/Airport Fees

$A70 fee

Advanced Standard Seat selection

Included

UpgradeMe Premium Bid

Permitted. Find out more about UpgradeMe.

Velocity UpgradeMe Points

Not permitted. Available to Platinum and Gold Velocity members.

 

Fare Flexibility

Changes

Name Changes

Not permitted.

Flight Time and Date Changes

Virgin Australia/Etihad Airways: Permitted at least 24 hours prior to scheduled departure – no fee + fare difference

Virgin Australia: Permitted prior to scheduled departure - no fee + fare difference

More information on fees and charges for changes

Cancellations and No-Shows

Cancellations 

Virgin Australia/Etihad Airways: Permitted at least 24 hours prior to scheduled departure – no fee

Virgin Australia: Permitted prior to scheduled departure - no fee

No Show 

Virgin Australia/Etihad Airways: Permitted to be claimed inside 24 hours prior to scheduled departure and within 180 days after departure date – credit to Travel Bank ($A500 fee) or refund to original form of payment ($A500 fee)

Virgin Australia (to Los Angeles): Permitted to be claimed within 180 days after departure date – credit to Travel Bank ($A500 fee) or refund to original form of payment ($A500 fee)

Virgin Australia (to Hong Kong & Japan): Permitted to be claimed within 12 months of ticket validity – credit to Travel Bank (no fee) or refund to original form of payment (no fee)

Credits and Refunds

Permitted to Travel Bank or original form of payment - no fee + fare difference

You may also be entitled to a refund under the Australian Consumer Law in certain circumstances.

 

Velocity Frequent Flyer

Velocity Points and Status Credits

1 point/mile

More information on Velocity Points and Status Credits

 

The information below sets out the specific fare rules and inclusions for this fare type. These are in addition to your rights under the Australian Consumer Law.

In the Air

Cabin Class

Premium Economy

Food and Drink

Included. Special meals may be requested for these flights at least 48 hours prior to departure.

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our In-flight Entertainment options.

 

On the Ground

Baggage

For tickets issued prior to 11 June 2019:

2 pieces (up to 32 kg each)

For tickets issued on or after 11 June 2019:

2 pieces (up to 23 kg each)

Lounge Access

Not included. Available to Platinum and Gold Velocity members.

Priority Check-in/Boarding/Baggage

Included.

Guest Call Centre/Airport Fees

No fee

Advanced Standard Seat selection

Included

UpgradeMe Premium Bid

Permitted. Find out more about UpgradeMe.

Velocity UpgradeMe Points

Not permitted. Available to Platinum and Gold Velocity members.

 

Fare Flexibility

Changes

Name Changes

Not permitted.

Flight Time and Date Changes

Virgin Australia (to Los Angeles): Permitted until 24 hours prior to scheduled departure - $200 fee + fare difference

More information on fees and charges for changes

Cancellations and No-Shows

Cancellations 

Virgin Australia (to Los Angeles): Permitted until 24 hours prior to scheduled departure - $400 fee

No Show 

Virgin Australia (to Los Angeles): Permitted to be claimed inside 24 hours prior to departure and within 90 days after departure date. Credit permitted to Travel Bank ($600 fee) or refund to original form of payment ($600 fee)

Credits and Refunds

Virgin Australia (to Los Angeles): Permitted to Travel Bank or original form of payment - $400 fee

You may also be entitled to a refund under the Australian Consumer Law in certain circumstances.

 

Velocity Frequent Flyer

Velocity Points and Status Credits

1.25 points/mile

More information on Velocity Points and Status Credits

 

The information below sets out the specific fare rules and inclusions for this fare type. These are in addition to your rights under the Australian Consumer Law.

In the Air

Cabin Class

Premium Economy

Food and Drink

Included. Special meals may be requested for these flights at least 48 hours prior to departure.

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our In-flight Entertainment options.

 

On the Ground

Baggage

For tickets issued prior to 11 June 2019:

2 pieces (up to 32 kg each)

For tickets issued on or after 11 June 2019:

2 pieces (up to 23 kg each)

Lounge Access

Not included. Available to Platinum and Gold Velocity members.

Priority Check-in/Boarding/Baggage

Included.

Guest Call Centre/Airport Fees

No fee

Advanced Standard Seat selection

Included

UpgradeMe Premium Bid

Permitted. Find out more about UpgradeMe.

Velocity UpgradeMe Points

Not permitted. Available to Platinum and Gold Velocity members.

 

Fare Flexibility

Changes

Name Changes

Not permitted.

Flight Time and Date Changes

Permitted prior to scheduled departure - no fee + fare difference

More information on fees and charges for changes

Cancellations and No-Shows

Cancellations 

Permitted prior to scheduled departure - no fee

No Show 

Permitted to be claimed within 180 days after departure date – credit to Travel Bank ($A500 fee) or refund to original form of payment ($A500 fee)

Credits and Refunds

Permitted to Travel Bank or original form of payment - no fee

You may also be entitled to a refund under the Australian Consumer Law in certain circumstances.

 

Velocity Frequent Flyer

Velocity Points and Status Credits

1.25 points/mile

More information on Velocity Points and Status Credits

 

The information below sets out the specific fare rules and inclusions for this fare type. These are in addition to your rights under the Australian Consumer Law.

In the Air

Cabin Class

Business

Food and Drink

Included. Special meals may be requested for these flights at least 48 hours prior to departure.

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our In-flight Entertainment options.

 

On the Ground

Baggage

2 pieces (up to 32 kg each)

Lounge Access

Included.

Priority Check-in/Boarding/Baggage

Included.

Guest Call Centre/Airport Fees

No fee

Advanced Standard Seat selection

Included

 

Fare Flexibility

Changes

Name Changes

Not permitted.

Flight Time and Date Changes

Virgin Australia/Etihad Airways: Permitted until 24 hours prior to scheduled departure - $200 fee + fare difference

Virgin Australia (to Los Angeles): Permitted until 24 hours prior to scheduled departure - $400 fee + fare difference

Virgin Australia (to Hong Kong & Japan): Permitted prior to scheduled departure - $200 fee + fare difference

More information on fees and charges for changes

Cancellations and No-Shows

Cancellations 

Virgin Australia/Etihad Airways: Permitted until 24 hours prior to scheduled departure - $200 fee

Virgin Australia (to Los Angeles): Permitted until 24 hours prior to scheduled departure - $600 fee

Virgin Australia (to Hong Kong & Japan): Permitted prior to scheduled departure - $300 fee

If you book a fare 7 days or more prior to your flight’s scheduled departure time, you may cancel your booking without penalty within 24 hours of making it, or hold a reservation at the quoted fare for 24 hours without payment.

No Show 

Virgin Australia/Etihad Airways: Permitted to be claimed inside 24 hours prior to scheduled departure and within 90 days after departure date – credit to Travel Bank ($A800 fee) or refund to original form of payment ($A800 fee)

Virgin Australia (to Los Angeles): Permitted to be claimed inside 24 hours prior to scheduled departure and within 90 days after departure date – credit to Travel Bank ($A800 fee) or refund to original form of payment ($A800 fee)

Virgin Australia (to Hong Kong & Japan): Permitted to be claimed within 90 days after departure – credit to Travel Bank ($A800) or refund to original form of payment ($A800)

Credits and Refunds

Virgin Australia/Etihad Airways: Permitted to Travel Bank or original form of payment - $200 fee + fare difference

Virgin Australia (to Los Angeles): Permitted to Travel Bank or original form of payment - $600 fee + fare difference

You may also be entitled to a refund under the Australian Consumer Law in certain circumstances.

 

Velocity Frequent Flyer

Velocity Points and Status Credits

2 points/mile

More information on Velocity Points and Status Credits

 

The information below sets out the specific fare rules and inclusions for this fare type. These are in addition to your rights under the Australian Consumer Law.

In the Air

Cabin Class

Business

Food and Drink

Included. Special meals may be requested for these flights at least 48 hours prior to departure.

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our In-flight Entertainment options.

 

On the Ground

Baggage

2 pieces (up to 32 kg each)

Lounge Access

Included.

Priority Check-in/Boarding/Baggage

Included.

Guest Call Centre/Airport Fees

No fee

Advanced Standard Seat selection

Included

 

Fare Flexibility

Changes

 Virgin Australia/Etihad Airways: Permitted 24 hours prior to scheduled departure - no fee + fare difference

Virgin Australia: Permitted prior to scheduled departure - no fee + fare difference

More information on fees and charges for changes

Cancellations and No-Shows

Cancellations  

Virgin Australia/Etihad Airways: Permitted 24 hours prior to scheduled departure - no fee

Virgin Australia: Permitted prior to scheduled departure - no fee

No Show 

 Virgin Australia/Etihad Airways: Permitted to be claimed inside 24 hours prior to scheduled departure and within 180 days after departure date – credit to Travel Bank ($A800 fee) or refund to original form of payment ($A800 fee)

Virgin Australia (to Los Angeles): Permitted to be claimed within 180 days after departure date – credit to Travel Bank ($A800 fee) or refund to original form of payment ($A800 fee)

Virgin Australia (to Hong Kong & Japan): Permitted to be claimed within 12 months of ticket validity – credit to Travel Bank (no fee) or refund to original form of payment (no fee)

Credits and Refunds

Permitted to Travel Bank or original form of payment - no fee

You may also be entitled to a refund under the Australian Consumer Law in certain circumstances.

 

Velocity Frequent Flyer

Velocity Points and Status Credits

2 points/mile

More information on Velocity Points and Status Credits