IMPORTANT INFORMATION

Update on Port Vila (Vanuatu) flights

Planning

International Long Haul

Australia to North America

Fare Summary

This is our standard Economy fare. Saver fares include 2 pieces of baggage up to 23kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Saver fares are refundable, subject to fees.

Cabin Class

Economy

Booking Changes

Up to 24 hours before scheduled departure time

If you are travelling in T, Q, V class the following applies:

  • AUD200 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  • AUD100 plus any fare difference
  • New ticket must be of equal or higher value

Within 24 hours before scheduled departure time:

If you are travelling in T, Q, V class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD200 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD100 plus any fare difference
  • New ticket must be of equal or higher value

After scheduled departure time:

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in T, Q, V class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD200 and any residual refunded to Travel Bank

If you are travelling in N, E class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD500 and any residual refunded to original form of payment

After departure:

  • Not permitted - Non refundable

No-Show:

If you are travelling in T, Q, V class the following applies:

  • Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

If you are travelling in N, E class the following applies:

  • Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

More information on Velocity Points and Status Credits.

Australia to Hawaii

Saver is not available on this route

Australia to Europe/Middle East via Abu Dhabi

Fare Summary

This is our standard Economy fare. Saver fares include a checked baggage allowance of up to 30kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Saver fares are refundable, subject to fees.

Cabin Class

Economy

Booking Changes

Up to 24 hours before scheduled departure time

If you are travelling in T, Q. V class the following applies:

  •   AUD75 plus any fare difference
  •   New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  •   AUD50 plus any fare difference
  •   New ticket must be of equal or higher value

Within 24 hours before scheduled departure time:

If you are travelling in T, Q. V class the following applies:

  •   New ticket must be of equal or higher value
  •   Must upgrade to the Flexi, Premium or Business brand
  •   AUD150 plus any fare difference

If you are travelling in N, E class the following applies:

  •   Must upgrade to the Flexi, Premium or Business brand
  •   AUD80 plus any fare difference
  •   New ticket must be of equal or higher value

After scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

* Child discount does not apply to change fee. Infant without a seat changes are free. 

 

Booking Cancellation and No-shows *

Before departure: 

If you are travelling in T, Q, V class the following applies:

Up to 24 hours before scheduled departure time

  • AUD550 and any residual refunded to original form of payment
     
If you are travelling in N, E class the following applies:
  • Up to 24 hours before scheduled departure time
  • AUD200 and any residual refunded to original form of payment.
After departure:

If you are travelling in T, Q, V class the following applies:

 

  • Up to 24 hours before scheduled departure time
  • AUD550 and any residual refunded to original form of payment
     

If you are travelling in N, E class the following applies:

  • Up to 24 hours before scheduled departure time
  • AUD200 and any residual refunded to original FOP

No Show:

  • Ticket must be cancelled at least 24 hours prior to scheduled departure time of any segment.  In the event of a No Show any fare paid will be forfeited.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

More information on Velocity Points and Status Credits.

Australia to Singapore (Operated by Singapore Airlines)

Fare Summary

This is our standard Economy fare. Saver fares include a checked baggage allowance of up to 30kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Saver fares are refundable, subject to fees.

Cabin Class

Economy

Booking Changes

Up to 24 hours before scheduled departure time

If you are travelling in V class the following applies:

  • AUD60 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in E class the following applies:

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

Within 24 hours before scheduled departure time:

If you are travelling in V class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling inE class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • No fee plus any fare difference
  • New ticket must be of equal or higher value

After scheduled departure time

  • Considered a No-Show. No-Show Fee AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in T, Q class the following applies:

  • Non refundable

If you are travelling in N, E class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Not permitted - Non refundable

No-Show:

  • Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to Europe, via Singapore

Fare Summary

This is our standard Economy fare. Saver fares includes a checked baggage allowance of up to 30kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Saver fares are refundable, subject to fees.

Cabin Class

Economy

Booking Changes

Up to 24 hours before scheduled departure time:

If you are travelling in V class the following applies:

  • AUD60 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in E class the following applies:

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

Within 24 hours before scheduled departure time:

If you are travelling in V class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in E class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • No fee plus any fare difference
  • New ticket must be of equal or higher value

After scheduled departure time:

  • Considered a No-Show. No Show Fee AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in V class the following applies:

  • Non refundable

If you are travelling in E class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD170 and any residual refunded to original form of payment

After departure:

  • Non refundable

No-Show:

  • Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to South East Asia, via Singapore

Fare Summary

This is our standard Economy fare. Saver fares include a checked baggage allowance of up to 30kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Saver fares are refundable, subject to fees.

Cabin Class

Economy

Booking Changes

Up to 24 hours before scheduled departure time

If you are travelling in V class the following applies:

  • AUD60 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in E class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Within 24 hours before scheduled departure time:

If you are travelling in V class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in E class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • No fee plus any fare difference
  • New ticket must be of equal or higher value

After scheduled departure time:

  • Considered a No-Show. No Show Fee AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in V class the following applies:

  • Non refundable

If you are travelling in E class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD170 and any residual refunded to original form of payment

After departure:

  • Non refundable

No-Show:

  • Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to North Asia, via Singapore

Fare Summary

This is our standard Economy fare. Saver fares include a checked baggage allowance of up to 30kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Saver fares are refundable, subject to fees.

Cabin Class

Economy

Booking Changes

Up to 24 hours before scheduled departure time:

If you are travelling in V class the following applies:

  • AUD60 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in E class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Within 24 hours before scheduled departure time:

If you are travelling in V class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in E class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • No fee plus any fare difference
  • New ticket must be of equal or higher value

After scheduled departure time

  • Considered a No-Show. No Show Fee AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in V class the following applies:

  • Non refundable

If you are travelling in E class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD170 and any residual refunded to original form of payment

After departure:

  • Non refundable

No-Show:

  • Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to South Asian Sub Continent, via Singapore

Fare Summary

This is our standard Economy fare. Saver fares include baggage up to 23kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Saver fares are refundable, subject to fees.

Cabin Class

Economy

Booking Changes

Up to 24 hours before scheduled departure time:

If you are travelling in V class the following applies:

  • AUD60 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in E class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Within 24 hours before scheduled departure time:

If you are travelling in V class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in E class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • No fee plus any fare difference
  • New ticket must be of equal or higher value

After scheduled departure time

  • Considered a No-Show. No Show Fee AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in V class the following applies:

  • Non refundable

If you are travelling in E class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Non refundable

No-Show:

  • Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to Africa, via Singapore

Fare Summary

This is our standard Economy fare. Saver fares include a checked baggage allowance of up to 30kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Saver fares are refundable, subject to fees.

Cabin Class

Economy

Booking Changes

Up to 24 hours before scheduled departure time:

If you are travelling in V class the following applies:

  • AUD60 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in E class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Within 24 hours before scheduled departure time:

If you are travelling in V class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in E class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • No fee plus any fare difference
  • New ticket must be of equal or higher value

After scheduled departure time

  • Considered a No-Show. No Show Fee AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in V class the following applies:

  • Non refundable

If you are travelling in E class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD170 and any residual refunded to original form of payment

After departure:

  • Non refundable

No-Show:

  • Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to Africa, via Abu Dhabi

Fare Summary

This is our standard Economy fare. Saver fares include a checked baggage allowance of up to 30kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Saver fares are refundable, subject to fees.

Cabin Class

Economy

Booking Changes

Up to 24 hours before scheduled departure time

If you are travelling in T class the following applies:

  • Not permitted

If you are travelling in Q, V class the following applies:

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Within 24 hours before scheduled departure time:

If you are travelling in T class the following applies:

  • Not permitted

If you are travelling in Q, V class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • No fee plus any fare difference
  • New ticket must be of equal or higher value

After scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in T, Q, V class the following applies:

  • Non refundable

If you are travelling in N, E class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Not permitted - Non refundable

No-Show:

  • Ticket must be cancelled at least 24 hours prior to scheduled departure time. In the event of a No-Show any fare paid will be forfeited.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 18 or older otherwise it is 15 older.
  • All fees and surcharges are per person, per ticket

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown. No-Show – this is when a guest has a booking on a flight but does not travel.

Australia to North America

Fare Summary

This is our flexible Economy fare. Flexi fares give you the flexibility, on selected fares, to make changes permitted after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of 2 pieces up to 23kg each. Selected Flexi fares are refundable, subject to fees.

Cabin Class

Economy

Minimum Stay

Not applicable

Maximum Stay

12 months

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in L class the following applies:

  • AUD100 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in K, H class the following applies:

  • AUD80 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L class the following applies:

  • Must upgrade to the B,Y class Flexi, Premium or Business fare type
  • AUD100 plus any fare difference

If you are travelling in K, H class the following applies:

  • Must upgrade to the B,Y class Flexi, Premium or Business fare type
  • AUD80 plus any fare difference

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

After scheduled departure time

If you are travelling in L, K, H class the following applies:

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in L class the following applies:

  • AUD500 and any residual refunded to original form of payment

If you are travelling in K, H class the following applies:

  • AUD300 and any residual refunded to original form of payment

If you are travelling in B, Y class the following applies:

  • No fee and any residual refunded to original form of payment

After departure:

If you are travelling in L class the following applies:
  • Non refundable

If you are travelling in K, H class the following applies:

  • AUD300 and any residual refunded to original form of payment

If you are travelling in B, Y class the following applies:

  • No Fee and any residual refunded to original form of payment

No-Show:

If you are travelling in L class the following applies:

  • Ticket must be cancelled prior to departure time. In the event of a No-Show any fare paid will be forfeited
  • If you are travelling in K, H class the following applies:

    • AUD300 and any residual refunded to original form of payment

If you are travelling in B, Y class the following applies:

  • Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee, with any residual refunded to original form of payment.

For partially flown flights, the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information onVelocity Points and Status Credits.

Australia to Hawaii

Fare Summary

This is our flexible Economy fare. Flexi fares give you the flexibility, on selected fares, to make changes permitted after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of 2 pieces up to 23kg each. Selected Flexi fares are refundable, subject to fees.

Cabin Class

Economy

Minimum Stay

Not applicable

Maximum Stay

12 months

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in H class the following applies:

  • AUD60 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in H class the following applies:

  • Must upgrade to the B, Y class Flexi, Premium or Business fare type
  • AUD60 plus any fare difference

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

After scheduled departure time

If you are travelling in H class the following applies:

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in H class the following applies:

  • AUD330 and any residual refunded to original form of payment

If you are travelling in B, Y class the following applies:

  • No Fee and any residual refunded to original form of payment

After departure:

If you are travelling in H class the following applies:

  • Non refundable

If you are travelling in B, Y class the following applies:

  • No Fee and any residual refunded to original form of payment

No-Show:

If you are travelling in H class the following applies:

  • Ticket must be cancelled prior to departure time. In the event of a No-Show any fare paid will be forfeited

If you are travelling in B, Y class the following applies:

  • Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 18 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information onVelocity Points and Status Credits.

Australia to Europe/Middle East via Abu Dhabi

Fare Summary

This is our flexible Economy fare. Flexi fares give you the flexibility, on selected fares, to make changes permitted after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of up to 32kg. Selected Flexi fares are refundable, subject to fees.

Cabin Class

Economy

Minimum Stay

Not permitted

Maximum Stay

12 months

Booking Changes

Up to 24 hrs before scheduled departure time
L, K class

  • AUD80 plus any fare difference
  • New ticket must be of equal or higher value

H, B, Y class

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Within 24hrs before scheduled departure time:
L, K class

  • Must upgrade to the B, Y class Flexi,Premium or Business brand
  • AUD80 plus any fare difference
     

H class

  • Must upgrade to the B, Y class Flexi,Premium or Business brand
  • No fee plus any fare difference
     

B, Y class

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

After scheduled departure time
L. K. H class

  • Considered a No-Show.

B, Y class

  •     No Fee plus any fare difference
  •     New ticket must be of equal or higher value

* Child discount does not apply to change fee. Infant without a seat changes are free.

Booking Cancellation and No-shows *

Before departure: 
L, K class:

  • Up to 24hrs before scheduled departure time
  • AUD200 for adult, AUD150 for child, AUD55 for infant without a seat and any residual refunded to original FOP

H class

  • Up to 24hrs before scheduled departure time
  • No Fee and any residual refunded to original FOP. 
B, Y class

  •   No Fee and any residual refunded to original FOP. 

* Within 24hrs before departure time of the segment/leg Guest is flying - considered No Show
* Before departure of the first segment/leg, i.e. unused ticket 

After departure: 
L, K class

  • AUD200 for adult, AUD150 for child, AUD55 for infant w/o a
    seat and any residual refunded to original FOP

H class

  • No Fee and any residual refunded to original FOP

B, Y class

  • No Fee and any residual refunded to original FOP

* Within 24hrs before departure time  of the segment/leg Guest is flying- considered No Show
* For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

No Show:
L, K, H class

  • Ticket must be cancelled at least 24hrs prior to scheduled departure time of any segment/leg. In the event of a No Show any applicable fare paid will be forfeited
B, Y class

  • N/A - ticket can be cancelled at any time before or after schedule departure time for no fee)
     
Name Changes Not permitted
Payment Immediate payment required
Children and Infants
  • Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.
Velocity Frequent Flyer
  • Velocity Points and Status credits are based on fare class, miles flown and airline.
  • Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.
  • View more information on Velocity Points and Status Credits.

Australia to Singapore (Operated by Singapore Airlines)

Fare Summary This is our flexible Economy fare. Flexi fares give you the flexibility, on selected fares, to make changes permitted after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of up to 30kg. Selected Flexi fares are refundable, subject to fees.
Cabin Class Economy
Minimum Stay Not applicable
Maximum Stay 12 months
Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in L, K class the following applies:

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in H class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted Within 24 hours before scheduled departure time:

If you are travelling in L, K class the following applies:

  • Must upgrade to the B, Y class Flexi, Premium or Business fare type
  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling inclass the following applies:

  • Must upgrade to the B, Y class Flexi, Premium or Business fare type
  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in B, Y class the following applies:

  • Must upgrade to the B, Y class Flexi, Premium or Business fare type
  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

After scheduled departure time

If you are travelling in L, K, H, B, Y class the following applies:

  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value
  • Child discount does not apply to No-Show fee. Infant without a seat No-Show is free
Booking Cancellation and No-shows *

Before departure:

If you are travelling in L, K, H, class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD170 and any residual refunded to original form of payment

If you are travelling in B, Y class the following applies:

  • AUD170 and any residual refunded to original form of payment
After departure:
  • If you are travelling in L, K class the following applies:
  • Non refundable, ticket must be cancelled at least 24 hours prior to departure time of any segment.

If you are travelling in class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD170 and any residual refunded to original form of payment

If you are travelling in B, Y class the following applies:

  • AUD170 and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K class the following applies:

  • Non-refundable, ticket must be cancelled at least 24 hours prior to departure time of any segment.

If you are travelling in H, B, Y class the following applies:

  • Cancellation fee AUD170 plus No-Show fee of AUD120 and any residual refunded to original form of payment
  • Child discount does not apply to cancel fee. Infant without a seat cancellation is free
Name Changes Not permitted
Payment Immediate payment required
Children and Infants
  • Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.
Velocity Frequent Flyer
  • Velocity Points and Status credits are based on fare class, miles flown and airline.
  • Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.
  • View more information on Velocity Points and Status Credits.

Australia to Europe, via Singapore

Fare Summary This is our flexible Economy fare. Flexi fares give you the flexibility, on selected fares, to make changes permitted after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of up to 30kg. Selected Flexi fares are refundable, subject to fees.
Cabin Class Economy
Minimum Stay Not applicable
Maximum Stay 12 months
Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in L, K class the following applies:

  • AUD120 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in H, B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to the B, Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference
  • New ticket must be of equal or higher value

After scheduled departure time:

If you are travelling in L, K, H, B, Y class the following applies:

  • No show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows * Before departure:

If you are travelling in L, K class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD170 and any residual refunded to original form of payment

If you are travelling in H, B, Y class the following applies:

  • AUD170 and any residual refunded to original form of payment

After departure:

If you are travelling in L, K class the following applies:

  • Non refundable. Ticket must be cancelled at least 24 hours prior to departure time of any segment.

If you are travelling in H, B, Y class the following applies:


  • AUD170 and any residual refunded to original form of payment

No-Show:


If you are travelling in L, Kclass the following applies:


  • Non refundable. Ticket must be cancelled at least 24 hours prior to departure time or any segment.

If you are travelling in H, B, Y class the following applies:


  • Cancellation fee AUD170 plus No-Show fee of AUD120 and any residual refunded to original form of payment
  • Child discount does not apply to cancel fee. Infant without a seat cancellation is free
Name Changes Not permitted
Payment Immediate payment required
Children and Infants
  • Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.
Velocity Frequent Flyer
  • Velocity Points and Status credits are based on fare class, miles flown and airline.
  • Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.
  • View more information onVelocity Points and Status Credits.

 

Australia to South East Asia, via Singapore

 

Fare Summary This is our flexible Economy fare. Flexi fares give you the flexibility, on selected fares, to make changes permitted after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of up to 30kg. Selected Flexi fares are refundable, subject to fees.
Cabin Class Economy
Minimum Stay Not applicable
Maximum Stay 12 months
Booking Changes Permitted up to 24 hours before scheduled departure time


If you are travelling in L, K class the following applies:

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in H, B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:
  • Must upgrade to the B, Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference
If you are travelling in B, Y class the following applies:
  • Must upgrade to a fully flexible Premium or Business fare type
  • No fee plus any fare difference
  • New ticket must be of equal or higher value
After scheduled departure time


If you are travelling in L, K, H, B, Y class the following applies:

  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value
  • Child discount does not apply to No-Show fee. Infant without a seat No-Show is free
Booking Cancellation and No-shows * Before departure:

If you are travelling in L, K class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD170 and any residual refunded to original form of payment

If you are travelling in H, B, Y class the following applies:

  • AUD170 and any residual refunded to original form of payment
After departure:
  • If you are travelling in L, K class the following applies:
  • Non refundable. Ticket must be cancelled at least 24 hours prior to departure time of any segment.
If you are travelling in H, B, Y class the following applies:
  • AUD170 and any residual refunded to original form of payment
No-Show:

If you are travelling in L, K class the following applies:
  • Non-refundable. Ticket must be cancelled at least 24 hours prior to departure time or any segment.
If you are travelling in H, B, Y class the following applies:
  • Cancellation fee AUD170 plus No-Show fee of AUD120 and any residual refunded to original form of payment
  • Child discount does not apply to cancel fee. Infant without a seat cancellation is free
Name Changes Not permitted
Payment Immediate payment required
Children and Infants
  • Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.
Velocity Frequent Flyer
  • Velocity Points and Status credits are based on fare class, miles flown and airline.
  • Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.
  • View more information onVelocity Points and Status Credits.

 

Australia to North Asia, via Singapore

Fare Summary This is our flexible Economy fare. Flexi fares give you the flexibility, on selected fares, to make changes permitted after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of up to 30kg. Selected Flexi fares are refundable, subject to fees.
Cabin Class Economy
Minimum Stay Not applicable
Maximum Stay 12 months
Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in L, K, class the following applies:

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value
  • No fee plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in H, B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value
Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:
  • Must upgrade to the B, Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in B, Y class the following applies:

  • Must upgrade to a fully flexible Premium or Business fare type
  • No fee plus any fare difference
  • New ticket must be of equal or higher value

After scheduled departure time

If you are travelling in L, K, H, B, Y class the following applies:

  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value
Booking Cancellation and No-shows *

Before departure:

If you are travelling in L, K class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD170 and any residual refunded to original form of payment

If you are travelling in H, B, Y class the following applies:

  • AUD170 and any residual refunded to original form of payment

After departure:

If you are travelling in L, K class the following applies:
  • Non refundable. Ticket must be cancelled at least 24 hours prior to departure time of any segment.
If you are travelling in H, B, Y class the following applies:
  • AUD170 and any residual refunded to original form of payment
No-Show:

If you are travelling in L, K class the following applies:
  • Ticket must be cancelled at least 24 hours prior to departure time or any segment. 
If you are travelling in B, Y class the following applies:
  • Cancellation fee AUD170 plus No-Show fee of AUD120 and any residual refunded to original form of payment
  • Child discount does not apply to cancel fee. Infant without a seat cancellation is free
Name Changes Not permitted
Payment Immediate payment required
Children and Infants
  • Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.
Velocity Frequent Flyer
  • Velocity Points and Status credits are based on fare class, miles flown and airline.
  • Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.
  • View more information onVelocity Points and Status Credits.

Australia to South Asian Sub Continent, via Singapore

Fare Summary This is our flexible Economy fare. Flexi fares give you the flexibility, on selected fares, to make changes permitted after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of up to 30kg. Selected Flexi fares are refundable, subject to fees.
Cabin Class Economy
Minimum Stay Not applicable
Maximum Stay 12 months
  • Booking Changes
Permitted up to 24 hours before scheduled departure time

If you are travelling in L, K class the following applies:

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value
If you are travelling in H, B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value
Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

Must upgrade to the B, Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference
  • New ticket must be of equal or higher value
If you are travelling in B, Y class the following applies:
  • Must upgrade to a fully flexible Premium or Business fare type
  • No fee plus any fare difference
  • New ticket must be of equal or higher value
After scheduled departure time

If you are travelling in L, K, H, B, Y class the following applies:
  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value
Child discount does not apply to No-Show fee. Infant without a seat No-Show is free
Booking Cancellation and No-shows * Before departure:
If you are travelling in L, K class the following applies:
  • Permitted up to 24 hours before scheduled departure time
  • AUD170 and any residual refunded to original form of payment
If you are travelling in H, B, Y class the following applies:
  • AUD170 and any residual refunded to original form of payment
After departure:
If you are travelling in L, K class the following applies:
  • Non-refundable. Ticket must be cancelled at least 24 hours prior to departure time of any segment.
  • If you are travelling in H, B, Y class the following applies:
  • AUD170 and any residual refunded to original form of payment
No-Show:
If you are travelling in L, K class the following applies:
  • Non-refundable. Ticket must be cancelled at least 24 hours prior to departure time of any segment.
If you are travelling in H, B, Y class the following applies:
  • Cancellation fee AUD170 plus No-Show fee of AUD120 and any residual refunded to original form of payment
Child discount does not apply to cancel fee. Infant without a seat cancellation is free
Name Changes Not permitted
Payment Immediate payment required
Children and Infants
  • Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.
Velocity Frequent Flyer
  • Velocity Points and Status credits are based on fare class, miles flown and airline.
  • Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.
  • View more information onVelocity Points and Status Credits.

 

Australia to Africa, via Singapore

Fare Summary This is our flexible Economy fare. Flexi fares give you the flexibility, on selected fares, to make changes permitted after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of up to 30kg. Selected Flexi fares are refundable, subject to fees.
Cabin Class Economy
Minimum Stay Not permitted
Maximum Stay 12 months
Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in L, K class the following applies:
  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value
If you are travelling in H, B, Y class the following applies:
  • No fee plus any fare difference
  • New ticket must be of equal or higher value
Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:
  • Must upgrade to the B, Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference
  • New ticket must be of equal or higher value
If you are travelling in B, Y class the following applies:
  • Must upgrade to a fully flexible Premium or Business fare type
  • No fee plus any fare difference
  • New ticket must be of equal or higher value
After scheduled departure time

If you are travelling in L, K, H, B, Y class the following applies:
  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value
Child discount does not apply to No-Show fee. Infant without a seat No-Show is free
Booking Cancellation and No-shows * Before departure:

If you are travelling in L, K class the following applies:
  • Permitted up to 24 hours before scheduled departure time
  • AUD170 and any residual refunded to original form of payment
If you are travelling in H, B, Y class the following applies:
  • AUD170 and any residual refunded to original form of payment
After departure:

If you are travelling in L, K class the following applies:
  • Non-refundable. Ticket must be cancelled at least 24 hours prior to departure time of any segment.
  • If you are travelling in H, B, Y class the following applies:
  • AUD170 and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K class the following applies:
  • Non-refundable. Ticket must be cancelled at least 24 hours prior to departure time of any segment.
If you are travelling in H, B, Y class the following applies:
  • Cancellation fee AUD170 plus No-Show fee of AUD120 and any residual refunded to original form of payment
  • Child discount does not apply to cancel fee. Infant without a seat cancellation is free
Name Changes Not permitted
Payment Immediate payment required
Children and Infants
  • Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.
Velocity Frequent Flyer
  • Velocity Points and Status credits are based on fare class, miles flown and airline.
  • Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.
  • View more information onVelocity Points and Status Credits.

Australia to Africa, via Abu Dhabi

Fare Summary This is our flexible Economy fare. Flexi fares give you the flexibility, on selected fares, to make changes permitted after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of up to 30kg. Selected Flexi fares are refundable, subject to fees.
Cabin Class Economy
Minimum Stay Not applicable
Maximum Stay 12 months
Booking Changes Permitted up to 24 hours before scheduled departure time

If you are travelling in L, K, H, B, Y class the following applies:
  • No fee plus any fare difference
  • New ticket must be of equal or higher value
Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:
  • Must upgrade to the B, Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference
  • New ticket must be of equal or higher value
If you are travelling in B, Y class the following applies:
  • No fee plus any fare difference
  • New ticket must be of equal or higher value
After scheduled departure time

If you are travelling in L, K, H class the following applies
  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.
If you are travelling in B, Y class the following applies:
  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value
  • Child discount does not apply to No-Show fee. Infant without a seat No-Show is free.
Booking Cancellation and No-shows * Before departure:

Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment
If you are travelling in K, H, B, Y class the following applies:
  • AUD120 and any residual refunded to original form of payment
After departure:

If you are travelling in L class the following applies:
  • Non refundable. Ticket must be cancelled at least 24 hours prior to departure time.
If you are travelling in K, H, B, Y class the following applies:
  • AUD120 and any residual refunded to original form of payment
No-Show:

If you are travelling in L class the following applies:
  • Non-refundable. Ticket must be cancelled at least 24 hours prior to departure time.
If you are travelling in B, Y class the following applies:
  • Cancellation fee AUD120 plus No-Show fee of AUD120 and any residual refunded to original form of payment.
  • Child discount does not apply to cancel fee. Infant without a seat cancellation is free
Name Changes Not permitted
Payment Immediate payment required
Children and Infants
  • Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.
Velocity Frequent Flyer
  • Velocity Points and Status credits are based on fare class, miles flown and airline.
  • Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.
  • View more information onVelocity Points and Status Credits.

    General Information:

    • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
    • Depending upon what fares are available, the fare for your changed booking may be higher than the original.
    • You must pay any fare difference between the fare of your changed booking and the original fare.
    • Refund will be dependent on the rules of your original fare purchased
    • Fare downgrading is not permitted
    • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 18 or older otherwise it is 15 older.
    • All fees and surcharges are per person, per ticket
    • * Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown. No-Show – this is when a guest has a booking on a flight but does not travel.

     

 

 

 

 

 

 

Australia to North America

Fare Summary

This is our discount Premium Economy fare. Premium Saver fares include luxuries such as a wider seat, extra legroom, 2 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. 

Cabin Class

Premium Economy

Minimum Stay

Not applicable

Maximum Stay

12 months

Booking Changes

If you are travelling in O, R Class the following applies:

Permitted up to 24 hours before scheduled departure time

  • AUD80 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Premium or Business fare type
  • AUD80 plus any fare difference

After scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Booking Cancellation and No-shows *

If you are travelling in O, R class the following applies:
Permitted up to 24 hours before scheduled departure time:

  • AUD300 and any residual refunded to original form of payment.

Within 24 hours before scheduled departure time:

Considered a No-Show. Please refer to No-Show rule below.

After departure:

Considered a No-Show. Please refer to No-Show rule below.

No-Show:

Ticket is non-refundable in case of no show

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

More information on Velocity Points and Status Credits.

Australia to Hawaii

Premium Saver is not available on this route

Australia to Europe/Middle East via Abu Dhabi

Fare Summary

This is our discount Premium Economy fare. Premium Saver fares include luxuries such as a wider seat, extra legroom, baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in.

Cabin Class

Premium Economy

Minimum Stay

Not permitted

Maximum Stay

12 months

Booking Changes

Up to 24 hrs before scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Within 24hrs before scheduled departure time:

  • Must upgrade to the Premium or Business fare type
  • No Fee plus any fare difference

After scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Booking Cancellation and No-shows *

Before departure: 

  • Up to 24hrs before scheduled departure time
  • No Fee and any residual refunded to original FOP

After departure:

Considered a No-Show. Please refer to No-Show rule below.

No Show:

  • Ticket must be cancelled at least 24hrs prior to departure time.  In the event of a No Show any fare paid will be forfeited.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

More information on Velocity Points and Status Credits.

Australia to Singapore (Operated by SQ)

Premium Saver is not available on this route

Australia to Europe, via Singapore

Premium Saver is not available on this route

Australia to South East Asia, via Singapore

Premium Saver is not available on this route

Australia to North Asia, via Singapore

Premium Saver is not available on this route

Australia to South Asian Sub Continent, via Singapore

Premium Saver is not available on this route

Australia to Africa, via Singapore

Premium Saver is not available on this route

Australia to Africa, via Abu Dhabi

Fare Summary

This is our discount Premium Economy fare. Premium Saver fares include luxuries such as a wider seat, extra legroom, baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in.

Cabin Class

Premium Economy

Minimum Stay

Not permitted

Maximum Stay

12 months

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Premium or Business fare type
  • AUD25 plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Not permitted - Non refundable

No-Show:

  • Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

More information on Velocity Points and Status Credits.

 

General Information:

  • When a booking is created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 18 or older otherwise it is 15 older.
  • All fees and surcharges are per person, per ticket

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown. No-Show – this is when a guest has a booking on a flight but does not travel.

Australia to North America

Fare Summary

This is our fully flexible Premium Economy fare. Premium fares include luxuries such as wider seat, extra legroom, 2 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. 

Cabin Class

Premium Economy

Minimum Stay

Not applicable

Maximum Stay

12 months

Booking Changes

When travelling in W class the following applies:

Permitted up to 24 hours before scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Booking Cancellation and No-shows *

When travelling in W class the following applies:

Before departure:

  • No Fee and any residual refunded to original form of payment

Permitted after departure:

  • No Fee and any residual refunded to original form of payment

*For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

No-Show:

  • Not applicable - (ticket can be cancelled at any time before or after schedule departure time for no fee)

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

More information on Velocity Points and Status Credits.

Australia to Hawaii

Premium is not available on this route

Australia to Europe/Middle East via Abu Dhabi

Fare Summary

This is our fully flexible Premium Economy fare. Premium fares include luxuries such as wider seat, extra legroom, baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in.

Cabin Class

Premium Economy

Minimum Stay

Not applicable

Maximum Stay

12 months

Booking Changes

When travelling in W class the following applies:

Permitted up to 24 hours before scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Booking Cancellation and No-shows *

When travelling in W class the following applies:

Before departure:

  • No Fee and any residual refunded to original form of payment

Permitted after departure:

  • No Fee and any residual refunded to original form of payment

*For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

No-Show:

  • Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

More information on Velocity Points and Status Credits.

Australia to Singapore (Operated by SQ)

Premium is not available on this route

Australia to Europe, via Singapore

Premium is not available on this route

Australia to South East Asia, via Singapore

Premium is not available on this route

Australia to North Asia, via Singapore

Premium is not available on this route

Australia to South Asian Sub Continent, via Singapore

Premium is not available on this route

Australia to Africa, via Singapore

Premium is not available on this route

Australia to Africa, via Abu Dhabi

Fare Summary

This is our fully flexible Premium Economy fare. Premium fares include luxuries such as wider seat, extra legroom, baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in.

Cabin Class

Premium Economy

Minimum Stay

Not applicable

Maximum Stay

12 months

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Booking Cancellation and No-shows *

Before departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

Permitted after departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD120 and any residual refunded original form of payment.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

More information on Velocity Points and Status Credits.

 

General Information:

  • When booking are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 18 or older otherwise it is 15 older.
  • All fees and surcharges are per person, per ticket

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown. No-Show – this is when a guest has a booking on a flight but does not travel.

Australia to North America

Fare Summary

This is our Business fare. Business fares include luxuries such as wider seat, extra legroom, 2 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge.

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Booking Changes

If you are travelling in I,D class  the following applies:

Permitted up to 24 hours before scheduled departure time:

  • AUD300 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Upgrade to a fully flexible Business Class fare
  • AUD300 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in C,J class the following applies:

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value


After scheduled departure:

If you are travelling in I,D the following applies:
  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

If you are travelling in C,J class the following applies:

Permitted after scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Booking Cancellation and No-shows *

Before departure:

If you are travelling in I,D class the following applies:

  • AUD300 and any residual refunded to original form of payment

If you are travelling in C,J class the following applies:

  • No Fees any residual refunded to original form of payment

After departure:

If you are travelling in I,D class the following applies:

  • Not permitted - Non refundable

If you are travelling in C,J class the following applies.

  • No Fee and any residual refunded to original form of payment

*For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

No-Show:

  • Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

More information on Velocity Points and Status Credits.

 

Australia to Hawaii

Fare Summary

This is our Business fare. Business fares include luxuries such as wider seat, extra legroom, 2 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge.

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Booking Changes

If you are travelling in D class the following applies.

Permitted up to 24 hours before scheduled departure time

  • $200 plus any fare difference
  • New ticket must be of equal or higher value

Permitted up to 24 hours before scheduled departure time:

  • $200 plus any fare difference
  • Upgrade to a fully flexible Business Class fare
  • New ticket must be of equal or higher value

After scheduled departure time

  • Not permitted - Non refundable

If you are travelling in J class the following applies.

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Booking Cancellation and No-shows *

If you are travelling in D class the following applies.

Permitted up to 24 hours before departure:

  • $330 and any residual refunded to original form of payment

Within 24 hours before scheduled departure time:

  • Not permitted - Non refundable

No Show:

  • Non refundable

If you are travelling in J class the following applies.

Before departure:

  • No Fee and any residual refunded to original form of payment

Permitted after departure:

  • No Fee and any residual refunded to original form of payment

No-Show:

  • N/A (ticket can be cancelled at any time before or after schedule departure time for no fee)

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 18 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

More information on Velocity Points and Status Credits.

 

Australia to Europe/Middle East via Abu Dhabi

Fare Summary

This is our Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge.

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Booking Changes

If you are travelling in I class the following applies:

Permitted up to 24 hours before scheduled departure time:

  • AUD 75 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Upgrade to a fully flexible Business Class fare
  • AUD 75 plus any difference in fare
  • New ticket must be of equal or higher value

After scheduled departure time:

  • Not permitted - Non refundable

If you are travelling in D class to Europe the following applies: 

Permitted up to 24 hours before scheduled departure time 

  • AUD 50 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time: 

  • Upgrade to a fully flexible Business Class fare
  • AUD 150 plus any difference in fare
  • New ticket must be of equal or higher value

After scheduled departure time

  • Not permitted - Non refundable

If you are travelling in D class to Middle East the following applies:

Permitted up to 24 hours before scheduled departure time

  • AUD 50 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Upgrade to a fully flexible Business Class fare
  • AUD 50 plus any difference in fare
  • New ticket must be of equal or higher value

After scheduled departure time 

  • Not permitted - Non refundable

If you are travelling in C,J class the following applies:

Permitted up to 24 hours before scheduled departure time 

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time: 

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time 

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Booking Cancellation and No-shows *

If you are travelling in I class the following applies.

Before departure: 

  • AUD 550 and any residual refunded to original form of payment

* Before departure of the first segment/leg, i.e. unused ticket 

After departure:  

  • AUD 550 and any residual refunded to original form of payment

* For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

No Show:

Ticket is non-refundable in case of a No Show

If you are travelling in D class the following applies.

Before departure: 

  • AUD 200 and any residual refunded to original form of payment
    * Before departure of the first segment/leg, i.e. unused ticket

After departure: 

  • AUD 200 and any residual refunded to original form of payment
    * For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

No Show:
Ticket is non-refundable in case of a No Show

If you are travelling in C,J class the following applies:

Before departure: 

  • No Fee and any residual refunded to original form of payment

Permitted after departure: 

  • No Fee and any residual refunded to original form of payment
    * For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

No-Show: 

  • N/A (ticket can be cancelled at any time before or after schedule departure time for no fee)

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

If you are travelling in I, D class the following applies.
Children (2-11 years)  - discounts apply at 15% off the adult fare

Infant (under 2 without a seat) discounts apply at 80% off the adult fare
(excluding taxes and surcharges).

Infant (under 2 with a seat)  - discounts apply at 15% off the adult fare

If you are travelling in C, J class the following applies.

Children (2-11 years) - No discount

Infant (under 2 without a seat) discounts apply at 80% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) - No discount


Child/Infant must be accompanied in the same cabin on all flights by adult 15 or
older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

More information on Velocity Points and Status Credits.

 

Australia to Singapore (Operated by Singapore Airlines)

Fare Summary

This is our Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge.

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • AUD170 and any residual refunded to original form of payment

Permitted after departure:

  • AUD170 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD170 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

More information on Velocity Points and Status Credits.

 

Australia to Europe, via Singapore

Fare Summary

This is our Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge.

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • AUD170 and any residual refunded to original form of payment

Permitted after departure:

  • AUD170 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD170 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

More information onVelocity Points and Status Credits.

 

Australia to South East Asia, via Singapore

Fare Summary

This is our Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge.

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • AUD170 and any residual refunded to original form of payment

Permitted after departure:

  • AUD170 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD170 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

More information on Velocity Points and Status Credits.

 

Australia to North Asia, via Singapore

Fare Summary

This is our Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge.

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • AUD170 and any residual refunded to original form of payment

Permitted after departure:

  • AUD170 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD170 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

More information onVelocity Points and Status Credits.

 

Australia to South Asian Sub Continent, via Singapore

Fare Summary

This is our Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge.

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • AUD170 and any residual refunded to original form of payment

After departure:

  • AUD170 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD170 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

More information onVelocity Points and Status Credits.

 

 

Australia to Africa, via Singapore

Fare Summary

This is our Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge.

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • AUD170 and any residual refunded to original form of payment

After departure:

  • AUD170 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD170 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

More information onVelocity Points and Status Credits.

 

Australia to Africa, via Abu Dhabi

Fare Summary

This is our Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge.

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Booking Changes

If you are travelling in I, D class the following applies.

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Upgrade to a fully flexible Business Class fare
  • No fee plus any fare difference
  • New ticket must be of equal or higher value

After scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

If you are travelling in C, J class the following applies.

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No fee plus any fare difference New ticket must be of equal or higher value

After scheduled departure time

  • Considered a No-Show. No Show fee of AUD 230 plus any fare difference
  • New ticket must be of equal or higher value

Booking Cancellation and No-shows *

If you are travelling in I, D class the following applies.

Before departure:

  • AUD120 and any residual refunded to original form of payment

After departure:

  • AUD120 and any residual refunded to original form of payment

For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

No-Show:

Ticket is non-refundable in case of a No Show.

If you are travelling in C, J class the following applies.

Before departure:

  • AUD120 and any residual refunded to original form of payment

After departure:

  • AUD120 and any residual refunded to original form of payment

For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

If you are travelling in I, D class the following applies.

Children (2-11 years) - discounts apply at 25% off the adult fare

Infant (under 2 without a seat) discounts apply at 80% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat)  - discounts apply at 25% off the adult fare

If you are travelling in C, J class the following applies.

Children (2-11 years) - No discount

Infant (under 2 without a seat) discounts apply at 80% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) - No discount

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or
older.
 

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

More information on Velocity Points and Status Credits.

 

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 18 or older otherwise it is 15 older.
  • All fees and surcharges are per person, per ticket

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown. No-Show – this is when a guest has a booking on a flight but does not travel.