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International Long Haul

Australia to North America

Fare Summary

This is our standard Economy fare. Saver fares include 2 pieces of baggage up to 23kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Saver fares are refundable, subject to fees.

Cabin Class

Economy

Minimum Stay

Not applicable

Maximum Stay

6 months

Stopovers

If you are travelling in T, Q, V class the following applies:

1 free stopover permitted in Sydney, Brisbane, Melbourne Los Angeles only (additional taxes and fees may be payable)

1 additional stopover permitted for payment of AUD100 each plus any additional taxes and fees

If you are travelling in N, E class the following applies:

1 free stopover permitted (additional taxes and fees may be payable)

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in T, Q, V class the following applies:

  • AUD200 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  • AUD80 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in T, Q, V class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD100 plus any fare difference

If you are travelling in N, E class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD100 plus any fare difference

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in T, Q, V class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD200 and any residual refunded to Travel Bank

If you are travelling in N, E class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD500 and any residual refunded to original form of payment

After departure:

  • Not permitted - Non refundable

No-Show:

If you are travelling in T, Q, V class the following applies:
  • Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

If you are travelling in N, E class the following applies:

  • Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show, a fee of AUD500 will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to Hawaii

Fare Summary

This is our standard Economy fare. Saver fares include 2 pieces of baggage up to 23kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Saver fares are refundable, subject to fees.

Cabin Class

Economy

Minimum Stay

Not applicable

Maximum Stay

6 months

Stopovers

If you are travelling in T, Q, V class the following applies:

1 free stopover permitted in Sydney, Brisbane, Melbourne Los Angeles only (local taxes and fees may be payable)

1 additional stopover permitted for payment of AUD135 each plus any local taxes and fees

If you are travelling in N, E class the following applies:

1 free stopover permitted (local taxes and fees may be payable)

1 additional stopover permitted for payment of AUD135 each plus any local taxes and fees

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in T, Q, V class the following applies:

  • AUD200 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  • AUD60 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in T, Q, V class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD200 plus any fare difference

If you are travelling in N, E class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD60 plus any fare difference

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in T, Q, V class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD200 and any residual refunded to Travel Bank

If you are travelling in N, E class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD330 and any residual refunded to original form of payment

After departure:

  • Not permitted - Non refundable

No-Show:

  • Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 18 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to Europe/Middle East via Abu Dhabi

Fare Summary

This is our standard Economy fare. Saver fares include 2 pieces of baggage up to 23kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Saver fares are refundable, subject to fees.

Cabin Class

Economy

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

Unlimited permitted (additional taxes, fees may be payable)

*Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane
 

Booking Changes

Up to 24 hrs before scheduled departure time
T, Q. V class

  •   AUD150 plus any fare difference
  •   New ticket must be of equal or higher value

N, E class

  •   AUD80 plus any fare difference
  •   New ticket must be of equal or higher value

Within 24hrs before scheduled departure time:
T, Q. V class

  •   Must upgrade to the Flexi, Premium or Business brand
  •   AUD150 plus any fare difference

N, E class

  •   Must upgrade to the Flexi, Premium or Business brand
  •   AUD80 plus any fare difference

After scheduled departure time

  • Considered a No-Show.

* Child discount does not apply to change fee. Infant without a seat changes are free. 

 

Booking Cancellation and No-shows *

Before departure: 
T, Q, V class

  • Up to 24hrs before scheduled departure time
  • AUD550 for adult, AUD330 for child, AUD55 for infant w/o a
    seat and any residual refunded to original FOP
     

N, E class

  • Up to 24hrs before scheduled departure time
  • AUD200 for adult, AUD150 for child, AUD55 for infant w/o a
    seat and any residual refunded to original FOP

* Within 24hrs before departure time of the segment/leg Guest is flying - considered No Show
* Before departure of the first segment/leg, i.e. unused ticket 


After departure: 
T, Q, V class

  • Up to 24hrs before scheduled departure time
  • AUD550 for adult, AUD330 for child, AUD55 for infant w/o a
    seat and any residual refunded to original FOP
     

N, E class

  • Up to 24hrs before scheduled departure time
  • AUD200 for adult, AUD150 for child, AUD55 for infant w/o a
    seat and any residual refunded to original FOP

* Within 24hrs before departure time of the segment/leg Guest is flying - considered No Show
* For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.


No Show:

  • Ticket must be cancelled at least 24hrs prior to departure time.  In the event of a No Show any fare paid will be forfited.
     

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to Singapore (Operated by EY)

Fare Summary

This is our standard Economy fare. Saver fares include baggage up to 23kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Saver fares are refundable, subject to fees.

Cabin Class

Economy

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

Not permitted

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in T the following applies:

  • Not permitted

If you are travelling in Q, V class the following applies:

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in T, Q, V class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD25 plus any fare difference

If you are travelling in N, E class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • No fee plus any fare difference

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in T, Q, V class the following applies:

  • Non refundable

If you are travelling in N, E class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Not permitted - Non refundable

No-Show:

  • Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to Singapore (Operated by SQ)

Fare Summary

This is our standard Economy fare. Saver fares include baggage up to 23kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Saver fares are refundable, subject to fees.

Cabin Class

Economy

Minimum Stay

Not applicable

Maximum Stay

35 days

Stopovers

When departing from Adelaide, Melbourne, Sydney, Darwin or Perth to Singapore:

Not permitted

When departing from any other location to Singapore

2 free stopover permitted only in Adelaide, Sydney, Melbourne, Brisbane and Perth (local taxes and fees may be payable)

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in T class the following applies:

  • Not permitted

If you are travelling in Q class the following applies:

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in Q class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD25 plus any fare difference

If you are travelling in N, E class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • No fee plus any fare difference

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in T, Q class the following applies:

  • Non refundable

If you are travelling in N, E class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Not permitted - Non refundable

No-Show:

  • Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to Europe, via Singapore

Fare Summary

This is our standard Economy fare. Saver fares include baggage up to 23kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Saver fares are refundable, subject to fees.

Cabin Class

Economy

Minimum Stay

Not applicable

Maximum Stay

3 months

Stopovers

When departing from Adelaide, Darwin or Perth to Europe:

2 stopovers permitted only in Singapore for a payment of USD30 each plus any local taxes and fees

When departing from any other location to Europe

2 free stopovers permitted only in Adelaide, Sydney, Melbourne, Brisbane and Perth (local taxes and fees may be payable)

2 stopovers permitted only in Singapore for a payment of USD30 each plus any local taxes and fees

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in T class the following applies:

  • Not permitted

If you are travelling in Q class the following applies:

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in Q class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD25 plus any fare difference

If you are travelling in N, E class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • No fee plus any fare difference

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in T, Q class the following applies:

  • Non refundable

If you are travelling in N, E class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Not permitted - Non refundable

No-Show:

  • Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to South East Asia, via Singapore

Fare Summary

This is our standard Economy fare. Saver fares include baggage up to 23kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Saver fares are refundable, subject to fees.

Cabin Class

Economy

Minimum Stay

Not permitted

Maximum Stay

35 days

Stopovers

When departing from Adelaide, Brisbane, Melbourne, Sydney, Darwin or Perth to South East Asia:

2 stopovers permitted only in Singapore for a payment of USD30 each plus any local taxes and fees

When departing from any other location to South East Asia

2 free stopovers permitted only in Adelaide, Sydney, Melbourne, Brisbane and Perth (local taxes and fees may be payable)

2 free stopovers permitted only in Singapore (local taxes and fees may be payable)

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in T class the following applies:

  • Not permitted

If you are travelling in Q class the following applies:

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in Q class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD25 plus any fare difference

If you are travelling in N, E class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • No fee plus any fare difference

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in T, Q class the following applies:

  • Non refundable

If you are travelling in N, E class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Not permitted - Non refundable

No-Show:

  • Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to North Asia, via Singapore

Fare Summary

This is our standard Economy fare. Saver fares include baggage up to 23kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Saver fares are refundable, subject to fees.

Cabin Class

Economy

Minimum Stay

Not applicable

Maximum Stay

35 days

Stopovers

When departing from Adelaide, Brisbane, Melbourne, Sydney, Darwin or Perth to North Asia:

2 stopovers permitted only in Singapore for a payment of USD30 each plus any local taxes and fees

When departing from any other location to North Asia

2 free stopovers permitted only in Adelaide, Sydney, Melbourne, Brisbane and Perth (local taxes and fees may be payable)

2 free stopovers permitted only in Singapore (local taxes and fees may be payable)

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in T class the following applies:

  • Not permitted

If you are travelling in Q class the following applies:

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in Q class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD25 plus any fare difference

If you are travelling in N, E class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • No fee plus any fare difference

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in T, Q class the following applies:

  • Not permitted – Non refundable

If you are travelling in N, E class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Not permitted - Non refundable

No-Show:

  • Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to South Asian Sub Continent, via Singapore

Fare Summary

This is our standard Economy fare. Saver fares include baggage up to 23kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Saver fares are refundable, subject to fees.

Cabin Class

Economy

Minimum Stay

Not applicable

Maximum Stay

3 months

Stopovers

When departing from Adelaide, Brisbane, Melbourne, Sydney, Darwin or Perth to South Asian Sub Continent:

2 stopovers permitted only in Singapore for a payment of USD30 each plus any local taxes and fees

When departing from any other location to South Asian Sub Continent

2 free stopovers permitted only in Adelaide, Sydney, Melbourne, Brisbane and Perth (local taxes and fees may be payable)

2 free stopovers permitted only in Singapore (local taxes and fees may be payable)

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in T class the following applies:

  • Not permitted

If you are travelling in Q class the following applies:

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in Q class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD25 plus any fare difference

If you are travelling in N, E class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • No fee plus any fare difference

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in T, Q class the following applies:

  • Non refundable

If you are travelling in N, E class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Not permitted - Non refundable

No-Show:

  • Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to Asia, via Abu Dhabi

Fare Summary

This is our standard Economy fare. Saver fares include baggage up to 23kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Saver fares are refundable, subject to fees.

Cabin Class

Economy

Minimum Stay

Not permitted

Maximum Stay

3 months

Stopovers

Unlimited free stopovers permitted (local taxes and fees may be payable)

Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in T class the following applies:

  • Not permitted

If you are travelling in Q, V class the following applies:

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in Q, V class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD25 plus any fare difference

If you are travelling in N, E class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • No fee plus any fare difference

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in T, Q, V class the following applies:

  • Non refundable

If you are travelling in N, E class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Not permitted - Non refundable

No-Show:

  • Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to Africa, via Singapore

Fare Summary

This is our standard Economy fare. Saver fares include baggage up to 23kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Saver fares are refundable, subject to fees.

Cabin Class

Economy

Minimum Stay

Not applicable

Maximum Stay

3 months

Stopovers

When departing from Adelaide, Brisbane, Melbourne, Sydney, Darwin or Perth to Africa:

2 free stopovers permitted only in Singapore (local taxes and fees may be payable)

When departing from any other location to Africa

2 free stopovers permitted only in Adelaide, Sydney, Melbourne, Brisbane and Perth (local taxes and fees may be payable)

2 free stopovers permitted only in Singapore (local taxes and fees may be payable)

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in T class the following applies:
  • Not permitted

If you are travelling in Q class the following applies:

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in Q class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD25 plus any fare difference

If you are travelling in N, E class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • No fee plus any fare difference

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in T, Q class the following applies:
  • Non refundable

If you are travelling in N, E class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Not permitted - Non refundable

No-Show:

  • Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to Africa, via Abu Dhabi

Fare Summary

This is our standard Economy fare. Saver fares include baggage up to 23kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Saver fares are refundable, subject to fees.

Cabin Class

Economy

Minimum Stay

Not applicable

Maximum Stay

3 months

Stopovers

Unlimited free stopovers permitted (local taxes and fees may be payable)

Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in T class the following applies:

  • Not permitted

If you are travelling in Q, V class the following applies:

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in Q, V class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD25 plus any fare difference

If you are travelling in N, E class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • No fee plus any fare difference

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in T, Q, V class the following applies:

  • Non refundable

If you are travelling in N, E class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Not permitted - Non refundable

No-Show:

  • Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to Hong Kong (Virgin Atlantic direct)

Fare Summary

This is our standard Economy fare. Saver fares include baggage up to 23kg. When flying on a Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Saver fares are refundable, subject to fees.

Cabin Class

Economy

Minimum Stay

Not applicable

Maximum Stay

3 months

Stopovers

Not permitted

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in Q, V class the following applies:

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in N, E class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in T, Q, V class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • AUD25 plus any fare difference

If you are travelling in N, E class the following applies:

  • Must upgrade to the Flexi, Premium or Business fare type
  • No fee plus any fare difference

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in Q, V class the following applies:

  • Non refundable

If you are travelling in N, E class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Not permitted - Non refundable

No-Show:

  • Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

General Information:

  • When booking are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 19 or older otherwise it is 15 older.
  • All fees and surcharges are per person, per ticket

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

Australia to North America

Fare Summary

This is our flexible Economy fare. Flexi fares give you the flexibility, on selected flights, to make changes Permitted after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of 2 pieces up to 23kg. Selected Flexi fares are refundable, subject to fees.

Cabin Class

Economy

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

If you are travelling in L class the following applies:

1 free stopovers permitted (additional taxes and fees may be payable)
1 additional stopover permitted for payment of AUD100 each plus any additional taxes and fees

If you are travelling in K, H class the following applies:

2 free stopovers permitted (additional taxes and fees may be payable)
Unlimited additional stopovers permitted for payment of AUD100 each plus any additional taxes and fees

If you are travelling in B class the following applies:

Unlimited free stopovers permitted (additional taxes and fees may be payable)

If you are travelling in Y class the following applies:

4 free stopovers permitted (additional taxes and fees may be payable)

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in L class the following applies:

  • AUD100 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in K, H class the following applies:

  • AUD80 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L class the following applies:

  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • AUD100 plus any fare difference

If you are travelling in K, H class the following applies:

  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • AUD80 plus any fare difference

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

If you are travelling in L, K, H class the following applies:

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in L class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD500 and any residual refunded to original form of payment

If you are travelling in K, H class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD80 and any residual refunded to original form of payment

If you are travelling in B, Y class the following applies:

  • No fee and any residual refunded to original form of payment

After departure:

If you are travelling in L class the following applies:
  • Non refundable

If you are travelling in K, H class the following applies:

  • AUD80 and any residual refunded to original form of payment

If you are travelling in B, Y class the following applies:

  • No Fee and any residual refunded to original form of payment

No-Show:

If you are travelling in L class the following applies:

  • Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited

If you are travelling in K, H class the following applies:

  • Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show a fee of AUD300 will be forfeited

If you are travelling in B, Y class the following applies:

  • Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

For partially flown flights, the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information onVelocity Points and Status Credits.

Australia to Hawaii

Fare Summary

This is our flexible Economy fare. Flexi fares give you the flexibility, on selected flights, to make changes Permitted after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of 2 pieces up to 23kg. Selected Flexi fares are refundable, subject to fees.

Cabin Class

Economy

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

If you are travelling in L, K, H class the following applies:

2 free stopovers permitted (local taxes and fees may be payable)
2 additional stopover permitted for payment of AUD135 each plus any local taxes and fees

If you are travelling in B, Y class the following applies:

4 free stopovers permitted (local taxes and fees may be payable)

Booking Changes

Permitted up to 24 hours before scheduled departure time

If you are travelling in L, K, H class the following applies:

  • AUD60 plus any fare difference
  • New ticket must be of equal or higher value

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

If you are travelling in L, K, H class the following applies:

  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • AUD60 plus any fare difference

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

If you are travelling in L, K, H class the following applies:

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

If you are travelling in B, Y class the following applies:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in L, K, H class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD330 and any residual refunded to original form of payment

If you are travelling in B, Y class the following applies:

  • No Fee and any residual refunded to original form of payment

After departure:

If you are travelling in L, K, H class the following applies:

  • Non refundable

If you are travelling in B, Y class the following applies:

  • No Fee and any residual refunded to original form of payment

No-Show:

If you are travelling in L, K, H class the following applies:

  • Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited

If you are travelling in B, Y class the following applies:

  • Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 19 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information onVelocity Points and Status Credits.

Australia to Europe/Middle East via Abu Dhabi

Fare Summary

This is our flexible Economy fare. Flexi fares give you the flexibility, on selected flights, to make changes Permitted after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of up to 23kg. Selected Flexi fares are refundable, subject to fees.

Cabin Class

Economy

Minimum Stay

Not permitted

Maximum Stay

12 months

Stopovers

Unlimited permitted (additional taxes, fees may be payable)

* Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane
 

Booking Changes

Up to 24 hrs before scheduled departure time
L, K class

  • AUD80 plus any fare difference
  • New ticket must be of equal or higher value

H, B, Y class

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Within 24hrs before scheduled departure time:
L, K class

  • Must upgrade to the Y class Flexi,Premium or Business brand
  • AUD80 plus any fare difference
     

H class

  • Must upgrade to the Y class Flexi,Premium or Business brand
  • No fee plus any fare difference
     

B, Y class

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

After scheduled departure time
L. K. H class

  • Considered a No-Show.

B, Y class

  •     No Fee plus any fare difference
  •     New ticket must be of equal or higher value

* Child discount does not apply to change fee. Infant without a seat changes are free.

Booking Cancellation and No-shows *

Before departure: 
L, K class:

  • Up to 24hrs before scheduled departure time
  • AUD200 for adult, AUD150 for child, AUD55 for infant w/o aseat and any residual refunded to original FOP

H class

  • Up to 24hrs before scheduled departure time
  • No Fee and any residual refunded to original FOP. 
B, Y class

  •   No Fee and any residual refunded to original FOP. 

* Within 24hrs before departure time of the segment/leg Guest is flying - considered No Show
* Before departure of the first segment/leg, i.e. unused ticket 

After departure: 
L, K class

  • Up to 24hrs before scheduled departure time
  • AUD200 for adult, AUD150 for child, AUD55 for infant w/o a
    seat and any residual refunded to original FOP

H class

  • Up to 24hrs before scheduled departure time
  • No Fee and any residual refunded to original FOP

B, Y class

  • No Fee and any residual refunded to original FOP

* Within 24hrs before departure time  of the segment/leg Guest is flying- considered No Show
* For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

No Show:
L, K, H class

  • Ticket must be cancelled at least 24hrs prior to scheduled departure time of any segment/leg. In the event of a No Show any applicable fare paid will be forfited
B, Y class

  • N/A - ticket can be cancelled at any time before or after schedule departure time for no fee)
     
  • Name Changes
  • Not permitted
  • Payment
  • Immediate payment required
  • Children and Infants
  • Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.
  • Velocity Frequent Flyer
  • Velocity Points and Status credits are based on fare class, miles flown and airline.
  • Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.
  • View more information onVelocity Points and Status Credits.
  • Fare Summary
  • This is our flexible Economy fare. Flexi fares give you the flexibility, on selected flights, to make changes Permitted after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of up to 23kg. Selected Flexi fares are refundable, subject to fees.
  • Cabin Class
  • Economy
  • Minimum Stay
  • Not applicable
  • Maximum Stay
  • 12 months
  • Stopovers
  • Not permitted
  • Booking Changes
  • Permitted up to 24 hours before scheduled departure time
  • No fee plus any fare difference
  • New ticket must be of equal or higher value
  • Permitted within 24 hours before scheduled departure time:
  • If you are travelling in L, K, H class the following applies:
  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference
  • If you are travelling in B, Y class the following applies:
  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value
  • Not permitted after scheduled departure time
  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.
  • Child discount does not apply to No-Show fee. Infant without a seat No-Show is free.
  • Booking Cancellation and No-shows *
  • Before departure:
  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment
  • After departure:
  • If you are travelling in L, K, H class the following applies:
  • Non refundable
  • If you are travelling in B, Y class the following applies:
  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment
  • No-Show:
  • If you are travelling in L, K, H class the following applies:
  • Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited
  • If you are travelling in B, Y class the following applies:
  • Cancellation fee AUD120 plus No-Show fee of AUD120
  • Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above
  • Child discount does not apply to cancel fee. Infant without a seat cancellation is free
  • Name Changes
  • Not permitted
  • Payment
  • Immediate payment required
  • Children and Infants
  • Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.
  • Velocity Frequent Flyer
  • Velocity Points and Status credits are based on fare class, miles flown and airline.
  • Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.
  • View more information onVelocity Points and Status Credits.
  • Fare Summary
  • This is our flexible Economy fare. Flexi fares give you the flexibility, on selected flights, to make changes Permitted after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of up to 23kg. Selected Flexi fares are refundable, subject to fees.
  • Cabin Class
  • Economy
  • Minimum Stay
  • Not applicable
  • Maximum Stay
  • If you are travelling in L, K class the following applies:
  • 35 days
  • If you are travelling in H class the following applies:
  • 6 months
  • If you are travelling in B, Y class the following applies:
  • 6 months
  • Stopovers
  • When departing from Adelaide, Melbourne, Sydney, Darwin or Perth to Singapore:
  • Not permitted
  • When departing from any other location to Singapore
  • 2 free stopover permitted only in Adelaide, Sydney, Melbourne, Brisbane and Perth (local taxes and fees may be payable)
  • Booking Changes
  • Permitted up to 24 hours before scheduled departure time
  • No fee plus any fare difference
  • New ticket must be of equal or higher value
  • Permitted Within 24 hours before scheduled departure time:
  • If you are travelling in L, K, H class the following applies:
  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference
  • If you are travelling in B, Y class the following applies:
  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value
  • Not permitted after scheduled departure time
  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.
  • Child discount does not apply to No-Show fee. Infant without a seat No-Show is free
  • Booking Cancellation and No-shows *
  • Before departure:
  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment
  • After departure:
  • If you are travelling in L class the following applies:
  • Non refundable
  • If you are travelling in K, H, B, Y class the following applies:
  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment
  • No-Show:
  • If you are travelling in L, K, H class the following applies:
  • Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited
  • If you are travelling in B, Y class the following applies:
  • Cancellation fee AUD120 plus No-Show fee of AUD120
  • Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.
  • Child discount does not apply to cancel fee. Infant without a seat cancellation is free
  • Name Changes
  • Not permitted
  • Payment
  • Immediate payment required
  • Children and Infants
  • Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.
  • Velocity Frequent Flyer
  • Velocity Points and Status credits are based on fare class, miles flown and airline.
  • Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.
  • View more information onVelocity Points and Status Credits.
  • Fare Summary
  • This is our flexible Economy fare. Flexi fares give you the flexibility, on selected flights, to make changes Permitted after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of up to 23kg. Selected Flexi fares are refundable, subject to fees.
  • Cabin Class
  • Economy
  • Minimum Stay
  • Not applicable
  • Maximum Stay
  • If you are travelling in L, K class the following applies:
  • 3 months
  • If you are travelling in H class the following applies:
  • 6 months
  • If you are travelling in B, Y class the following applies:
  • 12 months
  • Stopovers
  • When departing from Adelaide, Darwin or Perth to Europe:
  • 2 stopovers permitted only in Singapore for a payment of USD30 each plus any local taxes and fees
  • When departing from any other location to Europe
  • 2 free stopovers permitted only in Adelaide, Sydney, Melbourne, Brisbane and Perth (local taxes and fees may be payable)
  • 2 stopovers permitted only in Singapore for a payment of USD30 each plus any local taxes and fees
  • Booking Changes
  • Permitted up to 24 hours before scheduled departure time
  • No fee plus any fare difference
  • New ticket must be of equal or higher value
  • Permitted within 24 hours before scheduled departure time:
  • If you are travelling in L, K, H class the following applies:
  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference
  • If you are travelling in B, Y class the following applies:
  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value
  • Not permitted after scheduled departure time
  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.
  • Child discount does not apply to No-Show fee. Infant without a seat No-Show is free
  • Booking Cancellation and No-shows *
  • Before departure:
  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment
  • After departure:
  • If you are travelling in L class the following applies:
  • Non refundable
  • If you are travelling in K, H, B, Y class the following applies:
  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment
  • No-Show:
  • If you are travelling in L, K, H class the following applies:
  • Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited
  • If you are travelling in B, Y class the following applies:
  • Cancellation fee AUD120 plus No-Show fee of AUD120
  • Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.
  • Child discount does not apply to cancel fee. Infant without a seat cancellation is free
  • Name Changes
  • Not permitted
  • Payment
  • Immediate payment required
  • Children and Infants
  • Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.
  • Velocity Frequent Flyer
  • Velocity Points and Status credits are based on fare class, miles flown and airline.
  • Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.
  • View more information onVelocity Points and Status Credits.
  • Fare Summary
  • This is our flexible Economy fare. Flexi fares give you the flexibility, on selected flights, to make changes Permitted after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of up to 23kg. Selected Flexi fares are refundable, subject to fees.
  • Cabin Class
  • Economy
  • Minimum Stay
  • Not applicable
  • Maximum Stay
  • If you are travelling in L, K class the following applies:
  • 35 days
  • If you are travelling in H class the following applies:
  • 6 months
  • If you are travelling in B, Y class the following applies:
  • 12 months
  • Stopovers
  • When departing from Adelaide, Brisbane, Melbourne, Sydney, Darwin or Perth to South East Asia:
  • 2 stopovers permitted only in Singapore for a payment of USD30 each plus any local taxes and fees
  • When departing from any other location to South East Asia
  • 2 free stopovers permitted only in Adelaide, Sydney, Melbourne, Brisbane and Perth (local taxes and fees may be payable)
  • 2 free stopovers permitted only in Singapore (local taxes and fees may be payable)
  • Booking Changes
  • Permitted up to 24 hours before scheduled departure time
  • No fee plus any fare difference
  • New ticket must be of equal or higher value
  • Permitted within 24 hours before scheduled departure time:
  • If you are travelling in L, K, H class the following applies:
  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference
  • If you are travelling in B, Y class the following applies:
  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value
  • Not permitted after scheduled departure time
  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.
  • Child discount does not apply to No-Show fee. Infant without a seat No-Show is free
  • Booking Cancellation and No-shows *
  • Before departure:
  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment
  • After departure:
  • If you are travelling in L class the following applies:
  • Non refundable
  • If you are travelling in K, H, B, Y class the following applies:
  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment
  • No-Show:
  • If you are travelling in L, K, H class the following applies:
  • Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited
  • If you are travelling in B, Y class the following applies:
  • Cancellation fee AUD120 plus No-Show fee of AUD120
  • Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.
  • Child discount does not apply to cancel fee. Infant without a seat cancellation is free
  • Name Changes
  • Not permitted
  • Payment
  • Immediate payment required
  • Children and Infants
  • Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.
  • Velocity Frequent Flyer
  • Velocity Points and Status credits are based on fare class, miles flown and airline.
  • Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.
  • View more information onVelocity Points and Status Credits.
  • Fare Summary
  • This is our flexible Economy fare. Flexi fares give you the flexibility, on selected flights, to make changes Permitted after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of up to 23kg. Selected Flexi fares are refundable, subject to fees.
  • Cabin Class
  • Economy
  • Minimum Stay
  • Not applicable
  • Maximum Stay
  • If you are travelling in L, K class the following applies:
  • 35 days
  • If you are travelling in H class the following applies:
  • 6 months
  • If you are travelling in B, Y class the following applies:
  • 12 months
  • Stopovers
  • When departing from Adelaide, Brisbane, Melbourne, Sydney, Darwin or Perth to North Asia:
  • 2 stopovers permitted only in Singapore for a payment of USD30 each plus any local taxes and fees
  • When departing from any other location to North Asia
  • 2 free stopovers permitted only in Adelaide, Sydney, Melbourne, Brisbane and Perth (local taxes and fees may be payable)
  • 2 free stopovers permitted only in Singapore (local taxes and fees may be payable)
  • Booking Changes
  • Permitted up to 24 hours before scheduled departure time
  • No fee plus any fare difference
  • New ticket must be of equal or higher value
  • Permitted within 24 hours before scheduled departure time:
  • If you are travelling in L, K, H class the following applies:
  • Must upgrade to the Premium or Business fare type
  • No fee plus any fare difference
  • If you are travelling in B, Y class the following applies:
  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value
  • Not permitted after scheduled departure time
  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.
  • Booking Cancellation and No-shows *
  • Before departure:
  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment
  • After departure:
  • If you are travelling in L class the following applies:
  • Non refundable
  • If you are travelling in K, H, B, Y class the following applies:
  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment
  • No-Show:
  • If you are travelling in L, K, H class the following applies:
  • Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited
  • If you are travelling in B, Y class the following applies:
  • Cancellation fee AUD120 plus No-Show fee of AUD120
  • Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.
  • Child discount does not apply to cancel fee. Infant without a seat cancellation is free
  • Name Changes
  • Not permitted
  • Payment
  • Immediate payment required
  • Children and Infants
  • Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.
  • Velocity Frequent Flyer
  • Velocity Points and Status credits are based on fare class, miles flown and airline.
  • Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.
  • View more information onVelocity Points and Status Credits.
  • Fare Summary
  • This is our flexible Economy fare. Flexi fares give you the flexibility, on selected flights, to make changes Permitted after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of up to 23kg. Selected Flexi fares are refundable, subject to fees.
  • Cabin Class
  • Economy
  • Minimum Stay
  • Not applicable
  • Maximum Stay
  • If you are travelling in L, K class the following applies:
  • 3 months
  • If you are travelling in H class the following applies:
  • 6 months
  • If you are travelling in B, Y class the following applies:
  • 12 months
  • Stopovers
  • When departing from Adelaide, Brisbane, Melbourne, Sydney, Darwin or Perth to South Asian Sub Continent:
  • 2 free stopovers permitted only in Singapore for a payment of USD30 each plus any local taxes and fees
  • When departing from any other location to the South Asian Sub Continent
  • 2 free stopovers permitted only in Adelaide, Sydney, Melbourne, Brisbane and Perth (local taxes and fees may be payable)
  • 2 free stopovers permitted only in Singapore (local taxes and fees may be payable)
  • Booking Changes
  • Permitted up to 24 hours before scheduled departure time
  • No fee plus any fare difference
  • New ticket must be of equal or higher value
  • Permitted within 24 hours before scheduled departure time:
  • If you are travelling in L, K, H class the following applies:
  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference
  • If you are travelling in B, Y class the following applies:
  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value
  • Not permitted after scheduled departure time
  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.
  • Child discount does not apply to No-Show fee. Infant without a seat No-Show is free
  • Booking Cancellation and No-shows *
  • Before departure:
  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment
  • After departure:
  • If you are travelling in L class the following applies:
  • Non refundable
  • If you are travelling in K, H, B, Y class the following applies:
  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment
  • No-Show:
  • If you are travelling in L, K, H class the following applies:
  • Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited
  • If you are travelling in B, Y class the following applies:
  • Cancellation fee AUD120 plus No-Show fee of AUD120
  • Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.
  • Child discount does not apply to cancel fee. Infant without a seat cancellation is free
  • Name Changes
  • Not permitted
  • Payment
  • Immediate payment required
  • Children and Infants
  • Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.
  • Velocity Frequent Flyer
  • Velocity Points and Status credits are based on fare class, miles flown and airline.
  • Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.
  • View more information onVelocity Points and Status Credits.
  • Fare Summary
  • This is our flexible Economy fare. Flexi fares give you the flexibility, on selected flights, to make changes Permitted after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of up to 23kg. Selected Flexi fares are refundable, subject to fees.
  • Cabin Class
  • Economy
  • Minimum Stay
  • Not applicable
  • Maximum Stay
  • If you are travelling in L, K class the following applies:
  • 3 months
  • If you are travelling in H class the following applies:
  • 6 months
  • If you are travelling in B, Y class the following applies:
  • 12 months
  • Stopovers
  • Unlimited free stopovers permitted (local taxes and fees may be payable)
  • Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane
  • Booking Changes
  • Permitted up to 24 hours before scheduled departure time
  • No fee plus any fare difference
  • New ticket must be of equal or higher value
  • Permitted within 24 hours before scheduled departure time:
  • If you are travelling in L, K, H class the following applies:
  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference
  • If you are travelling in B, Y class the following applies:
  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value
  • Not permitted after scheduled departure time
  • If you are travelling in L, K, H class the following applies:
  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.
  • If you are travelling in B, Y class the following applies:
  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value
  • Child discount does not apply to No-Show fee. Infant without a seat No-Show is free
  • Booking Cancellation and No-shows *
  • Before departure:
  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment
  • After departure:
  • If you are travelling in L class the following applies:
  • Non refundable
  • If you are travelling in K, H, B, Y class the following applies:
  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment
  • No-Show:
  • If you are travelling in L, K, H class the following applies:
  • Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited
  • If you are travelling in B, Y class the following applies:
  • Cancellation fee AUD120 plus No-Show fee of AUD120
  • Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.
  • Child discount does not apply to cancel fee. Infant without a seat cancellation is free
  • Name Changes
  • Not permitted
  • Payment
  • Immediate payment required
  • Children and Infants
  • Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.
  • Velocity Frequent Flyer
  • Velocity Points and Status credits are based on fare class, miles flown and airline.
  • Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.
  • View more information onVelocity Points and Status Credits.
  • Fare Summary
  • This is our flexible Economy fare. Flexi fares give you the flexibility, on selected flights, to make changes Permitted after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of up to 23kg. Selected Flexi fares are refundable, subject to fees.
  • Cabin Class
  • Economy
  • Minimum Stay
  • Not permitted
  • Maximum Stay
  • If you are travelling in L, K class the following applies:
  • 3 months
  • If you are travelling in H class the following applies:
  • 6 months
  • If you are travelling in B, Y class the following applies:
  • 12 months
  • Stopovers
  • Unlimited free stopovers permitted (local taxes and fees may be payable)
  • Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane
  • Booking Changes
  • Permitted up to 24 hours before scheduled departure time
  • No fee plus any fare difference
  • New ticket must be of equal or higher value
  • Permitted within 24 hours before scheduled departure time:
  • If you are travelling in L, K, H class the following applies:
  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference
  • If you are travelling in B, Y class the following applies:
  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value
  • Not permitted after scheduled departure time
  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.
  • Child discount does not apply to No-Show fee. Infant without a seat No-Show is free.
  • Booking Cancellation and No-shows *
  • Before departure:
  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment
  • After departure:
  • If you are travelling in L class the following applies:
  • Non refundable
  • If you are travelling in K, H, B, Y class the following applies:
  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment
  • No-Show:
  • If you are travelling in L, K, H class the following applies:
  • Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited
  • If you are travelling in B, Y class the following applies:
  • Cancellation fee AUD120 plus No-Show fee of AUD120
  • Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.
  • Child discount does not apply to cancel fee. Infant without a seat cancellation is free
  • Name Changes
  • Not permitted
  • Payment
  • Immediate payment required
  • Children and Infants
  • Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.
  • Velocity Frequent Flyer
  • Velocity Points and Status credits are based on fare class, miles flown and airline.
  • Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.
  • View more information onVelocity Points and Status Credits.
  • Fare Summary
  • This is our flexible Economy fare. Flexi fares give you the flexibility, on selected flights, to make changes Permitted after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of up to 23kg. Selected Flexi fares are refundable, subject to fees.
  • Cabin Class
  • Economy
  • Minimum Stay
  • Not applicable
  • Maximum Stay
  • If you are travelling in L, K class the following applies:
  • 3 months
  • If you are travelling in H class the following applies:
  • 6 months
  • If you are travelling in B, Y class the following applies:
  • 12 months
  • Stopovers
  • Unlimited free stopovers permitted (local taxes and fees may be payable)
  • Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane
  • Booking Changes
  • Permitted up to 24 hours before scheduled departure time
  • No fee plus any fare difference
  • New ticket must be of equal or higher value
  • Permitted within 24 hours before scheduled departure time:
  • If you are travelling in L, K, H class the following applies:
  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference
  • If you are travelling in B, Y class the following applies:
  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value
  • Not permitted after scheduled departure time
  • If you are travelling in L, K, H class the following applies
  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.
  • If you are travelling in B, Y class the following applies:
  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value
  • Child discount does not apply to No-Show fee. Infant without a seat No-Show is free.
  • Booking Cancellation and No-shows *
  • Before departure:
  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment
  • After departure:
  • If you are travelling in L class the following applies:
  • Non refundable
  • If you are travelling in K, H, B, Y class the following applies:
  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment
  • No-Show:
  • If you are travelling in L, K, H class the following applies:
  • Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited
  • If you are travelling in B, Y class the following applies:
  • Cancellation fee AUD120 plus No-Show fee of AUD120
  • Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.
  • Child discount does not apply to cancel fee. Infant without a seat cancellation is free
  • Name Changes
  • Not permitted
  • Payment
  • Immediate payment required
  • Children and Infants
  • Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.
  • Velocity Frequent Flyer
  • Velocity Points and Status credits are based on fare class, miles flown and airline.
  • Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.
  • View more information onVelocity Points and Status Credits.
  • Fare Summary
  • This is our flexible Economy fare. Flexi fares give you the flexibility, on selected flights, to make changes Permitted after departure without incurring change fees – you only pay the difference between the old and new fares. When flying on a Flexi fare you will benefit from a checked baggage allowance of up to 23kg. Selected Flexi fares are refundable, subject to fees.
  • Cabin Class
  • Economy
  • Minimum Stay
  • Not applicable
  • Maximum Stay
  • If you are travelling in L, K class the following applies:
  • 3 months
  • If you are travelling in H class the following applies:
  • 6 months
  • If you are travelling in B, Y class the following applies:
  • 12 months
  • Stopovers
  • Not permitted
  • Booking Changes
  • Permitted up to 24 hours before scheduled departure time
  • No fee plus any fare difference
  • New ticket must be of equal or higher value
  • Permitted within 24 hours before scheduled departure time:
  • If you are travelling in L, K, H class the following applies:
  • Must upgrade to the Y class Flexi, Premium or Business fare type
  • No fee plus any fare difference
  • If you are travelling in B, Y class the following applies:
  • No-Show fee of AUD120 plus any fare difference
  • New ticket must be of equal or higher value
  • Not permitted after scheduled departure time
  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.
  • Child discount does not apply to No-Show fee. Infant without a seat No-Show is free
  • Booking Cancellation and No-shows *
  • Before departure:
  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment
  • After departure:
  • If you are travelling in L class the following applies:
  • Not permitted – Non refundable
  • If you are travelling in K, H, B, Y class the following applies:
  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment
  • No-Show:
  • If you are travelling in L, K, H class the following applies:
  • Ticket must be cancelled at least 24 hours prior to departure time or any segment. In the event of a No-Show any fare paid will be forfeited
  • If you are travelling in B, Y class the following applies:
  • Cancellation fee AUD120 plus No-Show fee of AUD120
  • Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.
  • Child discount does not apply to cancel fee. Infant without a seat cancellation is free
  • Name Changes
  • Not permitted
  • Payment
  • Immediate payment required
  • Children and Infants
  • Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).
  • Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).
  • Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.
  • Velocity Frequent Flyer
  • Velocity Points and Status credits are based on fare class, miles flown and airline.
  • Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.
  • View more information onVelocity Points and Status Credits.
  • Australia to Singapore (Operated by EY)
  • Australia to Singapore (Operated by SQ)
  • Australia to Europe, via Singapore
  • Australia to South East Asia, via Singapore
  • Australia to North Asia, via Singapore
  • Australia to South Asian Sub Continent, via Singapore
  • Australia to Asia, via Abu Dhabi
  • Australia to Africa, via Singapore
  • Australia to Africa, via Abu Dhabi
  • Australia to Hong Kong (Virgin Atlantic direct)
  • General Information:
  • When booking are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 19 or older otherwise it is 15 older.
  • All fees and surcharges are per person, per ticket
  • * Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

 

Australia to North America

Fare Summary

This is our discount Premium Economy fare. Premium Saver fares include luxuries such as a wider seat, extra legroom, 2 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Premium Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Premium Saver fares are refundable, subject to fees.

Cabin Class

Premium Economy

Minimum Stay

Not applicable

Maximum Stay

If you are travelling in O class the following applies:

6 months

If you are travelling in R class the following applies:

12 months

Stopovers

2 free stopovers permitted (additional taxes and fees may be payable)

Unlimited additional stopover permitted for payment of AUD100 each plus any additional taxes and fees

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • AUD80 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Premium or Business fare type
  • AUD80 plus any fare difference

After scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *


Permitted up to 24 hours before scheduled departure time:

  • AUD300 and any residual refunded to Travel Bank

Within 24 hours before scheduled departure time:

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

After departure:

  • AUD300 and any residual refunded to Travel Bank

No-Show:

  • Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information onVelocity Points and Status Credits.

Australia to Hawaii

Premium Saver is not available on this route

Australia to Europe/Middle East via Abu Dhabi

Fare Summary

This is our discount Premium Economy fare. Premium Saver fares include luxuries such as a wider seat, extra legroom, baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Premium Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Premium Saver fares are refundable, subject to fees.

Cabin Class

Premium Economy

Minimum Stay

Not permitted

Maximum Stay

12 months

Stopovers

Unlimited permitted (additional taxes, fees may be payable)

* Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane

 

Booking Changes

Up to 24 hrs before scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Within 24hrs before scheduled departure time:

  • Must upgrade to the Premium or Business brand
  • No Fee plus any fare difference

After scheduled departure time

  • Considered a No-Show.

Booking Cancellation and No-shows *

Before departure: 

  • Up to 24hrs before scheduled departure time
  • No Fee and any residual refunded to original FOP

* Within 24hrs before departure time of the segment/leg Guest is flying - considered No Show
* Before departure of the first segment/leg, i.e. unused ticket 

After departure:

  • Up to 24hrs before scheduled departure time 
  • No Fee and any residual refunded to original FOP

* Within 24hrs before departure time of the segment/leg Guest is flying - considered No Show
* For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

No Show:

  • Ticket must be cancelled at least 24hrs prior to departure time.  In the event of a No Show any fare paid will be forfited.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information onVelocity Points and Status Credits.

Australia to Singapore (Operated by EY)

Premium Saver is not available on this route

Australia to Singapore (Operated by SQ)

Premium Saver is not available on this route

Australia to Europe, via Singapore

Premium Saver is not available on this route

Australia to South East Asia, via Singapore

Premium Saver is not available on this route

Australia to North Asia, via Singapore

Premium Saver is not available on this route

Australia to South Asian Sub Continent, via Singapore

Premium Saver is not available on this route

Australia to Asia, via Abu Dhabi

Fare Summary

This is our discount Premium Economy fare. Premium Saver fares include luxuries such as a wider seat, extra legroom, baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Premium Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Premium Saver fares are refundable, subject to fees.

Cabin Class

Premium Economy

Minimum Stay

Not permitted

Maximum Stay

If you are travelling in O class the following applies:

6 months

If you are travelling in R class the following applies:

12 months

Stopovers

Unlimited free stopovers permitted (local taxes and fees may be payable)

Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Premium or Business fare type
  • AUD25 plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information onVelocity Points and Status Credits.

Australia to Africa, via Singapore

Premium Saver is not available on this route

Australia to Africa, via Abu Dhabi

Fare Summary

This is our discount Premium Economy fare. Premium Saver fares include luxuries such as a wider seat, extra legroom, baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Premium Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Premium Saver fares are refundable, subject to fees.

Cabin Class

Premium Economy

Minimum Stay

Not permitted

Maximum Stay

If you are travelling in O class the following applies:

6 months

If you are travelling in R class the following applies:

12 months

Stopovers

Unlimited free stopovers permitted (local taxes and fees may be payable)

Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Premium or Business fare type
  • AUD25 plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Not permitted - Non refundable

No-Show:

  • Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information onVelocity Points and Status Credits.

Australia to Hong Kong (Virgin Atlantic direct)

Fare Summary

This is our discount Premium Economy fare. Premium Saver fares include luxuries such as a wider seat, extra legroom, baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Premium Saver fare there are restrictions on changes and cancellations which are subject to fees. Selected Premium Saver fares are refundable, subject to fees.

Cabin Class

Premium Economy

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

Not permitted

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • AUD25 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Premium or Business fare type
  • AUD25 plus any fare difference

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Not permitted - Non refundable

No-Show:

  • Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information onVelocity Points and Status Credits.

General Information:

  • When a booking is created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 19 or older otherwise it is 15 older.
  • All fees and surcharges are per person, per ticket

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

Australia to North America

Fare Summary

This is our fully flexible Premium Economy fare. Premium fares include luxuries such as wider seat, extra legroom, 2 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. Guests flying Premium can also make flight changes up to 24hrs after departure without incurring fees. Premium fares are fully refundable

Cabin Class

Premium Economy

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

Unlimited free stopovers permitted (additional taxes and fees may be payable)

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Booking Cancellation and No-shows *

Before departure:

  • No Fee and any residual refunded to original form of payment

Permitted after departure:

  • No Fee and any residual refunded to original form of payment

No-Show:

  • Not applicable - (ticket can be cancelled at any time before or after schedule departure time for no fee

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to Hawaii

Premium Saver is not available on this route

Australia to Europe/Middle East via Abu Dhabi

Fare Summary

This is our fully flexible Premium Economy fare. Premium fares include luxuries such as wider seat, extra legroom, baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. Guests flying Premium can also make flight changes up to 24hrs after departure without incurring fees. Premium fares are fully refundable

Cabin Class

Premium Economy

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

Unlimited permitted (additional taxes, fees may be payable)

* Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane
 

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

  • No Fee and any residual refunded to original form of payment

Permitted after departure:

  • No Fee and any residual refunded to original form of payment

No-Show:

  • Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information onVelocity Points and Status Credits.

Australia to Singapore (Operated by EY)

Premium Saver is not available on this route

Australia to Singapore (Operated by SQ)

Premium Saver is not available on this route

Australia to Europe, via Singapore

Premium Saver is not available on this route

Australia to South East Asia, via Singapore

Premium Saver is not available on this route

Australia to North Asia, via Singapore

Premium Saver is not available on this route

Australia to South Asian Sub Continent, via Singapore

Premium Saver is not available on this route

Australia to Asia, via Abu Dhabi

Fare Summary

This is our fully flexible Premium Economy fare. Premium fares include luxuries such as wider seat, extra legroom, baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. Guests flying Premium can also make flight changes up to 24hrs after departure without incurring fees. Premium fares are fully refundable

Cabin Class

Premium Economy

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

Unlimited free stopovers permitted (local taxes and fees may be payable)

Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Before departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

Permitted after departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD120 and any residual refunded original form of payment.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information onVelocity Points and Status Credits.

Australia to Africa, via Singapore

Premium Saver is not available on this route

Australia to Africa, via Abu Dhabi

Fare Summary

This is our fully flexible Premium Economy fare. Premium fares include luxuries such as wider seat, extra legroom, baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. Guests flying Premium can also make flight changes up to 24hrs after departure without incurring fees. Premium fares are fully refundable

Cabin Class

Premium Economy

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

Unlimited free stopovers permitted (local taxes and fees may be payable)

Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No Fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free.

Booking Cancellation and No-shows *

Before departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

Permitted after departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD120 and any residual refunded original form of payment.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information onVelocity Points and Status Credits.

Australia to Hong Kong (Virgin Atlantic direct)

Fare Summary

This is our fully flexible Premium Economy fare. Premium fares include luxuries such as wider seat, extra legroom, baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. Guests flying Premium can also make flight changes up to 24hrs after departure without incurring fees. Premium fares are fully refundable

Cabin Class

Premium Economy

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

Not permitted

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD120 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation Fee AUD120 plus No-Show Fee AUD120.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information onVelocity Points and Status Credits.

General Information:

  • When booking are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 19 or older otherwise it is 15 older.
  • All fees and surcharges are per person, per ticket

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

Australia to North America

Fare Summary

This is our discount Business fare. Business Saver fares include luxuries such as wider seat, extra legroom, 3 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Business Saver fare there are restrictions on changes and cancellations, which can only be made after departure and are subject to fees. Selected Business Saver fares are refundable, subject to fees.

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

If you are travelling in I class the following applies:

  • 1 free stopover permitted (additional taxes and fees may be payable)
  • 1 additional stopover permitted for payment of AUD100 each plus any local taxes and fees

If you are travelling in D class the following applies:

  • 2 free stopovers permitted (additional taxes and fees may be payable)
  • Unlimited additional stopovers permitted for payment of AUD100 each plus any additional taxes and fees

Booking Changes

Permitted up to 24 hours before scheduled departure time

I Class:

  • AUD300 plus any fare difference

D Class:

  • AUD300 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

I, D Class:

  • Must upgrade to the Business fare type
  • AUD300 plus any fare difference

After scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in I class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • Ticket is non-refundable

If you are travelling in D class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD300 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 19 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to Hawaii

Fare Summary

This is our discount Business fare. Business Saver fares include luxuries such as wider seat, extra legroom, 3 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Business Saver fare there are restrictions on changes and cancellations, which can only be made after departure and are subject to fees. Selected Business Saver fares are refundable, subject to fees.

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

1 free stopover permitted (local taxes and fees may be payable)

1 additional stopover permitted for payment of AUD135 each plus any local taxes and fees

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • AUD200 plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Business fare type
  • AUD200 plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

If you are travelling in I class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD200 and any residual refunded to Travel Bank

If you are travelling in D class the following applies:

  • Permitted up to 24 hours before scheduled departure time
  • AUD330 and any residual refunded to original form of payment

After departure:

Not permitted - Non refundable

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 18 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information onVelocity Points and Status Credits.

Australia to Europe/Middle East via Abu Dhabi

Fare Summary

This is our discount Business fare. Business Saver fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Business Saver fare there are restrictions on changes and cancellations, which can only be made after departure and are subject to fees. Selected Business Saver fares are refundable, subject to fees.

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

Unlimited permitted (additional taxes, fees may be payable)

* Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane
 

Booking Changes

Up to 24 hrs before scheduled departure time

I class

  • AUD200 plus any fare difference
  • New ticket must be of equal or higher value
     

D class

  • AUD150 plus any fare difference
  • New ticket must be of equal or higher value

Within 24hrs before scheduled departure time:

I class

  • Must upgrade to the Business brand
  • AUD200 plus any fare difference
     

D class

  • Must upgrade to the Business brand
  • AUD150 plus any fare difference

After scheduled departure time

  • Considered a No-Show.

* Child discount does not apply to change fee. Infant without a seat changes are free.

Booking Cancellation and No-shows *

Before departure: 

I class

  • Up to 24hrs before scheduled departure time
  • AUD550 for adult, AUD330 for child, AUD55 for infant w/o a
    seat and any residual refunded to original FOP
D class

  • Up to 24hrs before scheduled departure time
  • AUD200 for adult, AUD200 for child, AUD55 for infant w/o a
    seat and any residual refunded to the original FOP
     
* Within 24hrs before departure time of the segment/leg Guest is flying - considered No Show
* Before departure of the first segment/leg, i.e. unused ticket 

 

After departure: 

I class

  • Up to 24hrs before scheduled departure time
  • AUD550 for adult, AUD330 for child, AUD55 for infant w/o a
    seat and any residual refunded to original FOP
     

D class

  • Up to 24hrs before scheduled departure time
  • AUD200 for adult, AUD200 for child, AUD55 for infant w/o a
    seat and any residual refunded to original FOP

* Within 24hrs before departure time of the segment/leg Guest is flying - considered No Show
* For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

No Show:

  • Ticket must be cancelled at least 24hrs prior to departure time.  In the event of a No Show any fare paid will be forfited.

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

I class

  • Children (2-11 years) discounts apply at 15% off the adult fare (excluding taxes
    and surcharges).
  • Infant (under 2 without a seat) discounts apply at 90% off the adult fare
      (excluding taxes and surcharges).
  • Infant (under 2 with a seat) discounts apply at 15% off the adult fare (excluding
      taxes and surcharges).
  • Child/Infant must be accompanied in the same cabin on all flights by adult 15 or
      older.

D class

  • Children (2-11 years)  - No Discounts
  • Infant (under 2 without a seat) discounts apply at 90% off the adult fare(excluding taxes and surcharges).
  • Infant (under 2 with a seat)  - No Discounts
  • Child/Infant must be accompanied in the same cabin on all flights by adult 15 or
      older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to Singapore (Operated by EY)

Fare Summary

This is our discount Business fare. Business Saver fares include luxuries such as wider seat, extra legroom, baggage up to 32kg each, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Business Saver fare there are restrictions on changes and cancellations, which can only be made after departure and are subject to fees. Selected Business Saver fares are refundable, subject to fees.

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

Not permitted

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Business fare type
  • No fee plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

I class

  • Children (2-11 years) discounts apply at 15% off the adult fare (excluding taxes
    and surcharges).
  • Infant (under 2 without a seat) discounts apply at 90% off the adult fare
    (excluding taxes and surcharges).
  • Infant (under 2 with a seat) discounts apply at 15% off the adult fare (excluding
    taxes and surcharges).
  • Child/Infant must be accompanied in the same cabin on all flights by adult 15 or
    older.

D class

  • Children (2-11 years)  - No Discounts
  • Infant (under 2 without a seat) discounts apply at 90% off the adult fare
    (excluding taxes and surcharges).
  • Infant (under 2 with a seat)  - No Discounts
  • Child/Infant must be accompanied in the same cabin on all flights by adult 15 or
    older.
    Children (2-11 years) no discounts apply.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information onVelocity Points and Status Credits.

Australia to Singapore (Operated by SQ)

Fare Summary

This is our discount Business fare. Business Saver fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Business Saver fare there are restrictions on changes and cancellations, which can only be made after departure and are subject to fees. Selected Business Saver fares are refundable, subject to fees.

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

When departing from Adelaide, Melbourne, Sydney, Darwin or Perth to Singapore:

Not permitted

When departing from any other location to Singapore:

2 free stopovers permitted only in Adelaide, Sydney, Melbourne, Brisbane and Perth (local taxes and fees may be payable)

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Business fare type
  • No fee plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

I Class:

  • Permitted up to 24 hours before scheduled departure time
  • AUD340 and any residual refunded to original form of payment

D Class:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

I Class:

  • Up to 24 hours before scheduled departure time
  • AUD340 and any residual refunded to original form of payment

D Class:

  • Up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to Europe, via Singapore

Fare Summary

This is our discount Business fare. Business Saver fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Business Saver fare there are restrictions on changes and cancellations, which can only be made after departure and are subject to fees. Selected Business Saver fares are refundable, subject to fees.

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

When departing from Adelaide, Darwin or Perth to Europe:

2 stopovers permitted only in Singapore for a maximum of 14 days and payment of USD39 each plus any local taxes and fees

When departing from any other location to Europe:

2 free stopovers permitted only in Adelaide, Sydney, Melbourne, Brisbane and Perth (local taxes and fees may be payable)

2 stopovers permitted only in Singapore for a maximum of 14 days and payment of USD39 each plus any local taxes and fees

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Business fare type
  • No fee plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

I Class:

  • Permitted up to 24 hours before scheduled departure time
  • AUD340 and any residual refunded to original form of payment

D Class:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

I Class:

  • Up to 24 hours before scheduled departure time
  • AUD340 and any residual refunded to original form of payment

D Class:

  • Up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information onVelocity Points and Status Credits.

Australia to South East Asia, via Singapore

Fare Summary

This is our discount Business fare. Business Saver fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Business Saver fare there are restrictions on changes and cancellations, which can only be made after departure and are subject to fees. Selected Business Saver fares are refundable, subject to fees.

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

When departing from Adelaide, Brisbane, Melbourne, Sydney, Darwin or Perth to South East Asia:

2 free stopovers permitted only in Singapore for a maximum of 14 days plus any local taxes and fees

When departing from any other location to South East Asia:

2 free stopovers permitted only in Adelaide, Sydney, Melbourne, Brisbane and Perth (local taxes and fees may be payable)

2 free stopovers permitted only in Singapore for a maximum of 14 days plus any local taxes and fees

Booking Changes

 Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Business fare type
  • No fee plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

I Class:

  • Permitted up to 24 hours before scheduled departure time
  • AUD340 and any residual refunded to original form of payment

D Class:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

I Class:

  • Up to 24 hours before scheduled departure time
  • AUD340 and any residual refunded to original form of payment

D Class:

  • Up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to North Asia, via Singapore

Fare Summary

This is our discount Business fare. Business Saver fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Business Saver fare there are restrictions on changes and cancellations, which can only be made up to 24hr after departure and are subject to fees. Selected Business Saver fares are refundable, subject to fees.

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

When departing from Adelaide, Brisbane, Melbourne, Sydney, Darwin or Perth to North Asia:

2 free stopovers permitted only in Singapore for a maximum of 14 days plus any local taxes and fees

When departing from any other location to North Asia:

2 free stopovers permitted only in Adelaide, Sydney, Melbourne, Brisbane and Perth (local taxes and fees may be payable)

2 free stopovers permitted only in Singapore for a maximum of 14 days plus any local taxes and fees

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Business fare type
  • No fee plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

I Class:

  • Permitted up to 24 hours before scheduled departure time
  • AUD340 and any residual refunded to original form of payment

D Class:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

I Class:

  • Up to 24 hours before scheduled departure time
  • AUD340 and any residual refunded to original form of payment

D Class:

  • Up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information onVelocity Points and Status Credits.

Australia to South Asian Sub Continent, via Singapore

Fare Summary

This is our discount Business fare. Business Saver fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Business Saver fare there are restrictions on changes and cancellations, which can only be made after departure and are subject to fees. Selected Business Saver fares are refundable, subject to fees.

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

When departing from Adelaide, Brisbane, Melbourne, Sydney, Darwin or Perth to South Asian Sub Continent:

2 free stopovers permitted only in Singapore for a maximum of 14 days plus any local taxes and fees

When departing from any other location to South Asian Sub Continent:

2 free stopovers permitted only in Adelaide, Sydney, Melbourne, Brisbane and Perth (local taxes and fees may be payable)

2 free stopovers permitted only in Singapore for a maximum of 14 days plus any local taxes and fees

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Business fare type
  • No fee plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

I Class:

  • Permitted up to 24 hours before scheduled departure time
  • AUD340 and any residual refunded to original form of payment

D Class:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

I Class:

  • Up to 24 hours before scheduled departure time
  • AUD340 and any residual refunded to original form of payment

D Class:

  • Up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to Asia, via Abu Dhabi

Fare Summary

This is our discount Business fare. Business Saver fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Business Saver fare there are restrictions on changes and cancellations, which can only be made after departure and are subject to fees. Selected Business Saver fares are refundable, subject to fees.

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

Unlimited free stopovers permitted (local taxes and fees may be payable)

Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Premium or Business fare type
  • No fee plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

I class
 
  • Children (2-11 years) discounts apply at 15% off the adult fare (excluding taxes
    and surcharges).
  • Infant (under 2 without a seat) discounts apply at 90% off the adult fare
    (excluding taxes and surcharges).
  • Infant (under 2 with a seat) discounts apply at 15% off the adult fare (excluding
    taxes and surcharges).
  • Child/Infant must be accompanied in the same cabin on all flights by adult 15 or
    older.

D class

  • Children (2-11 years)  - No Discounts
  • Infant (under 2 without a seat) discounts apply at 90% off the adult fare
    (excluding taxes and surcharges).
  • Infant (under 2 with a seat)  - No Discounts
  • Child/Infant must be accompanied in the same cabin on all flights by adult 15 or
    older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to Africa, via Singapore

Fare Summary

This is our discount Business fare. Business Saver fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Business Saver fare there are restrictions on changes and cancellations, which can only be made after departure and are subject to fees. Selected Business Saver fares are refundable, subject to fees.

Cabin Class

Business

Minimum Stay

Not permitted

Maximum Stay

12 months

Stopovers

When departing from Adelaide, Brisbane, Melbourne, Sydney, Darwin or Perth to Africa:

2 free stopovers permitted only in Singapore for a maximum of 14 days (local taxes and fees may be payable)

When departing from any other location to Africa:

2 free stopovers permitted only in Adelaide, Sydney, Melbourne, Brisbane and Perth (local taxes and fees may be payable)

2 free stopovers permitted only in Singapore for a maximum of 14 days (local taxes and fees may be payable)

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Business fare type
  • No fee plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

I Class:

  • Permitted up to 24 hours before scheduled departure time
  • AUD340 and any residual refunded to original form of payment

D Class:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

I Class:

  • Up to 24 hours before scheduled departure time
  • AUD340 and any residual refunded to original form of payment

D Class:

  • Up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment
     

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to Africa, via Abu Dhabi

Fare Summary

This is our discount Business fare. Business Saver fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Business Saver fare there are restrictions on changes and cancellations, which can only be made after departure and are subject to fees. Selected Business Saver fares are refundable, subject to fees.

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

Unlimited free stopovers permitted (local taxes and fees may be payable)

Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Business fare type
  • No fee plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

I class

  • Children (2-11 years) discounts apply at 15% off the adult fare (excluding taxes
    and surcharges).
  • Infant (under 2 without a seat) discounts apply at 90% off the adult fare
    (excluding taxes and surcharges).
  • Infant (under 2 with a seat) discounts apply at 15% off the adult fare (excluding
    taxes and surcharges).
  • Child/Infant must be accompanied in the same cabin on all flights by adult 15 or
    older.

D class

  • Children (2-11 years)  - No Discounts
  • Infant (under 2 without a seat) discounts apply at 90% off the adult fare
    (excluding taxes and surcharges).
  • Infant (under 2 with a seat)  - No Discounts
  • Child/Infant must be accompanied in the same cabin on all flights by adult 15 or
    older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to Hong Kong (Virgin Atlantic direct)

Fare Summary

This is our discount Business fare. Business Saver fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience and Priority Check-in. When flying on a Business Saver fare there are restrictions on changes and cancellations, which can only be made after departure and are subject to fees. Selected Business Saver fares are refundable, subject to fees.

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

Not permitted

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • Must upgrade to the Business fare type
  • No fee plus any fare difference

Not permitted after scheduled departure time

Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to change fee. Infant without a seat changes are free

Booking Cancellation and No-shows *

Before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

Ticket must be cancelled at least 24 hours prior to departure time. In the event of a No-Show any fare paid will be forfeited.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel fee. Infant without a seat cancellation is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

General Information:

  • When booking are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 19 or older otherwise it is 15 older.
  • All fees and surcharges are per person, per ticket

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

Australia to North America

Fare Summary

This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, 3 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes after departure without incurring fees. Business fares are fully refundable

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

4 free stopovers permitted (local taxes and fees may be payable)

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Booking Cancellation and No-shows *

Before departure:

  • No Fee and any residual refunded to original form of payment

Permitted after departure:

  • No Fee and any residual refunded to original form of payment

No-Show:

  • Not applicable - ticket can be cancelled at any time before or after schedule departure time for no fee

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 19 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to Hawaii

Fare Summary

This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, 3 pieces of baggage up to 32kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes after departure without incurring fees. Business fares are fully refundable

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

4 free stopovers permitted (local taxes and fees may be payable)

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Booking Cancellation and No-shows *

Before departure:

  • No Fee and any residual refunded to original form of payment

Permitted after departure:

  • No Fee and any residual refunded to original form of payment

No-Show:

  • N/A (ticket can be cancelled at any time before or after schedule departure time for no fee)

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) discounts apply at 25% off the adult fare (excluding taxes and surcharges).

Child/Infant must be accompanied in the same cabin on all flights by adult 19 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to Europe/Middle East via Abu Dhabi

Fare Summary

This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes after departure without incurring fees. Business fares are fully refundable

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

Unlimited permitted (additional taxes, fees may be payable)

* Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane
 

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted after scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Booking Cancellation and No-shows *

Before departure: 

  • No fee and any residual refunded to original FOP

* Before departure of the first segment/leg, i.e. unused ticket 

After departure:  

  • No fee and any residual refunded to original FOP

* For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

No Show:

  • N/A - ticket can be cancelled at any time before or after scheduled departure time for no fee

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years)  - No Discounts

Infant (under 2 without a seat) discounts apply at 90% off the adult fare
(excluding taxes and surcharges).

Infant (under 2 with a seat)  - No Discounts

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or
older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to Singapore (Operated by EY)

Fare Summary

This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes after departure without incurring fees. Business fares are fully refundable

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

Not permitted

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to Singapore (Operated by SQ)

Fare Summary

This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes after departure without incurring fees. Business fares are fully refundable

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

When departing from Adelaide, Melbourne, Sydney, Darwin or Perth to Singapore:

Not permitted

When departing from any other location to Singapore:

2 free stopovers permitted only in Adelaide, Sydney, Melbourne, Brisbane and Perth (local taxes and fees may be payable)

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to Europe, via Singapore

Fare Summary

This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes after departure without incurring fees. Business fares are fully refundable

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

When departing from Adelaide, Darwin or Perth to Europe:

2 stopovers permitted only in Singapore for a maximum of 14 days and payment of USD39 each plus any local taxes and fees

When departing from any other location to Europe:

2 free stopovers permitted only in Adelaide, Sydney, Melbourne, Brisbane and Perth (local taxes and fees may be payable)
2 stopovers permitted only in Singapore for a maximum of 14 days and payment of USD39 each plus any local taxes and fees

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information onVelocity Points and Status Credits.

Australia to South East Asia, via Singapore

Fare Summary

This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes after departure without incurring fees. Business fares are fully refundable

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

When departing from Adelaide, Brisbane, Melbourne, Sydney, Darwin or Perth to South East Asia:

2 free stopovers permitted only in Singapore for a maximum of 14 days plus any local taxes and fees

When departing from any other location to South East Asia:

2 free stopovers permitted only in Adelaide, Sydney, Melbourne, Brisbane and Perth (local taxes and fees may be payable)

2 free stopovers permitted only in Singapore for a maximum of 14 days plus any local taxes and fees

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to North Asia, via Singapore

Fare Summary

This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes after departure without incurring fees. Business fares are fully refundable

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

When departing from Adelaide, Brisbane, Melbourne, Sydney, Darwin or Perth to North Asia:

2 free stopovers permitted only in Singapore for a maximum of 14 days plus any local taxes and fees

When departing from any other location to North Asia:

2 free stopovers permitted only in Adelaide, Sydney, Melbourne, Brisbane and Perth (local taxes and fees may be payable)

2 free stopovers permitted only in Singapore for a maximum of 14 days plus any local taxes and fees

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information onVelocity Points and Status Credits.

Australia to South Asian Sub Continent, via Singapore

Fare Summary

This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes after departure without incurring fees. Business fares are fully refundable

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

When departing from Adelaide, Brisbane, Melbourne, Sydney, Darwin or Perth to South Asian Sub Continent:

2 free stopovers permitted only in Singapore for a maximum of 14 days plus any local taxes and fees

When departing from any other location to South Asian Sub Continent:

2 free stopovers permitted only in Adelaide, Sydney, Melbourne, Brisbane and Perth (local taxes and fees may be payable)

2 free stopovers permitted only in Singapore for a maximum of 14 days plus any local taxes and fees

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information onVelocity Points and Status Credits.

Australia to Asia, via Abu Dhabi

Fare Summary

This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes after departure without incurring fees. Business fares are fully refundable

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

Unlimited free stopovers permitted (local taxes and fees may be payable)

Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years)  - No Discounts

Infant (under 2 without a seat) discounts apply at 90% off the adult fare
(excluding taxes and surcharges).

Infant (under 2 with a seat)  - No Discounts

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or
older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to Africa, via Singapore

Fare Summary

This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes after departure without incurring fees. Business fares are fully refundable

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

When departing from Adelaide, Brisbane, Melbourne, Sydney, Darwin or Perth to Africa:

2 free stopovers permitted only in Singapore for a maximum of 14 days plus any local taxes and fees

When departing from any other location to Africa:

2 free stopovers permitted only in Adelaide, Sydney, Melbourne, Brisbane and Perth (local taxes and fees may be payable)

2 free stopovers permitted only in Singapore for a maximum of 14 days plus any local taxes and fees

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information onVelocity Points and Status Credits.

Australia to Africa, via Abu Dhabi

Fare Summary

This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes after departure without incurring fees. Business fares are fully refundable

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

Unlimited free stopovers permitted (local taxes and fees may be payable)

Stopovers only available in Singapore, Abu Dhabi, Sydney, Melbourne, Brisbane

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years)  - No Discounts

Infant (under 2 without a seat) discounts apply at 90% off the adult fare
(excluding taxes and surcharges).

Infant (under 2 with a seat)  - No Discounts

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or
older.
 

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

Australia to Hong Kong (Virgin Atlantic direct)

Fare Summary

This is our fully flexible Business fare. Business fares include luxuries such as wider seat, extra legroom, baggage up to 40kg each, in-flight entertainment, a premium dining experience, Priority Check-in and exclusive access to the Virgin Australia lounge. Guests flying Business can also make flight changes after departure without incurring fees. Business fares are fully refundable

Cabin Class

Business

Minimum Stay

Not applicable

Maximum Stay

12 months

Stopovers

Not permitted

Booking Changes

Permitted up to 24 hours before scheduled departure time

  • No fee plus any fare difference
  • New ticket must be of equal or higher value

Permitted within 24 hours before scheduled departure time:

  • No-Show fee AUD230 plus any fare difference
  • New ticket must be of equal or higher value

Not permitted after scheduled departure time

  • Considered a No-Show. Please refer to No-Show rules in the Booking Cancellation and No-Show section below.

Child discount does not apply to No-Show fee. Infant without a seat No-Show is free

Booking Cancellation and No-shows *

Permitted before departure:

  • Permitted up to 24 hours before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

After departure:

  • Up to 24hrs before scheduled departure time
  • AUD120 and any residual refunded to original form of payment

No-Show:

  • Cancellation fee AUD120 fee plus No-Show fee AUD230 and any residual refunded original form of payment.

Within 24 hours before scheduled departure time - considered No-Show. Please refer to No-Show rules above.

Child discount does not apply to cancel/No-Show fee. Infant without a seat cancellation/No-Show is free

Name Changes

Not permitted

Payment

Immediate payment required

Children and Infants

Children (2-11 years) no discounts apply.

Infant (under 2 without a seat) discounts apply at 90% off the adult fare (excluding taxes and surcharges).

Infant (under 2 with a seat) no discounts apply.

Child/Infant must be accompanied in the same cabin on all flights by adult 15 or older.

Velocity Frequent Flyer

Velocity Points and Status credits are based on fare class, miles flown and airline.

Platinum, Gold and Silver Velocity members may earn a Points bonus on top of the base Points earned.

View more information on Velocity Points and Status Credits.

General Information:

  • When booking are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 19 or older otherwise it is 15 older.
  • All fees and surcharges are per person, per ticket

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.