Help

Information to help you plan your trip with Virgin Australia's airline partners.

Information about the Virgin Australia experience at the airport, including the Virgin Australia lounge, airport guides, parking at the airport, transferring between terminals, duty free and Customs.

Information about the Virgin Australia baggage policy to help you plan your trip, including carry-on and checked baggage allowances, dangerous goods and what to do about delayed and damage bags.

Information about Virgin Australia fare types, to help you book the fare with the most suitable rules and inclusions.

Information about the fees and charges payable when making a booking with Virgin Australia.

Information about adding filght extras to your Virgin Australia booking, including selecting a seat, extra legroom seating and checked baggage allowance.

Information on how to book Virgin Australia flights.

Information to help plan your international trip, including visa and passport requirements.

Information about Virgin Australia's freight service.

Information about purchasing and using Virgin Australia Gift Vouchers.

Information on how to book a holiday package with Blue Holidays.

Information to help you manage your Virgin Australia booking, including re-sending your itinerary, making a change or cancellation, adding baggage or selecting a seat.

Answers to common questions which don't fit in a specific category.

Information about the Virgin Australia mobile experience, including our mobile website and Blackberry application.

Information about the Virgin Australia experience, including our aircraft, cabin classes, seat maps, the onboard menu and in-flight entertainment.

Information about planning a booking for guests who have special needs or require additional assistance.

Information about special offers and discounts on Virgin Australia products and services.

Information about, and how to book, extras to complement your Virgin Australia flight, including hotels, rental cars, insurance and more.

Information about the loyalty program of Virgin Australia.