Auckland Fuel Supply Issue Affecting New Zealand Flights

Help Centre

Complaints and Compliments Form

Step 1  : Contact Details

Velocity Member:
Additional Details:

Return Contact :
Step 2 : Feedback Details

(max 10000 characters)

(max 10000 characters)

Step 3 : Bank Details

If your journey was disrupted and you incurred additional expenses because of this, you may qualify to make a claim. To save time, please provide us with receipts for review (that can be uploaded at the bottom of this form) along with your bank account details.

**If you do not have an Australian bank account, please include your bank account details in the feedback section.

Upload Supporting Documentation:

Virgin Australia Airlines Pty Ltd is collecting your personal information, including your bank details (if you supplied them to us), in order to respond to your complaint or compliment, and provide a refund to you (if applicable). If we cannot collect personal information from you, we may not be able to respond to you or provide you with a refund. Virgin Australia may disclose your personal information to and/or collect your personal information from its related companies including Velocity Frequent Flyer Pty Ltd and Velocity Rewards Pty Ltd and third parties who provide us with (or help us provide) products and services including Virgin Australia Holidays (our holiday program operated by Zuji Pty Ltd). Virgin Australia may disclose your personal information to persons or organisations located in Germany, India, Ireland, Israel, Japan, Malaysia, the Netherlands, New Zealand, Poland, Singapore, Turkey, The Philippines, UK and USA. Virgin Australia’s privacy policy (available at states how you can seek to access or correct your personal information and how to make a privacy complaint. You can contact our Privacy Officer at