Important information

Coronavirus Update - we're currently experiencing high call volumes, please only contact us if your booking request is urgent. View more information here



Visit our New Zealand website for more relevant pricing, content and promotions.

Agency Hub

The Virgin Australia Agency Hub is a dedicated site for our Travel Industry Partners to source the following:

  • Commercial Policies
  • Fare Information
  • Policies and Guides
  • Sales Tools
  • Trade Releases  

Travel Agent Enquiries and Support

Our experienced Virgin Australia Industry Support team is committed to delivering excellence in customer service by providing expert advice and sales support solutions to you and your customers.


We are available to assist Travel Agents by phone 24 hours a day, seven days a week. Our Virgin Australia Industry Support team can be contacted for any of the following:

  • Fare Rule Clarification
  • Policy Interpretation and Advice
  • Fare Reassessment Support 
  • Fare Quote Support
  • Tax Quotes
  • Troubleshooting
  • Disruptions and Schedule Changes  


Calling from: Toll free contact number:
Australia 136 737
New Zealand 0800 777 737
China 4001202198
China (local) +86 1057897359
Hong Kong 800 931 155
Japan 0506 864 8006
Rest of the world click here (PDF)


We are available to assist Travel Agents via email instead of calling, Monday to Friday 0730 - 2230 AEST via the following email addresses:

Please note there is a 24 hour turn around for any query sent via email.


Location: Email Address:
New Zealand
North and South America
Hong Kong


 International Groups



Head Office/Northern Region Beijing Office
Phone +86 10 6521 1577
Address Beijing,  China


Southern Region Guangzhou Office
Phone +86 20 8365 1939
Address Guangzhou, China


East/West Region Shanghai Office
Phone +86 21 6317 0128
Address Shanghai, China


Hong Kong

Hong Kong Office  
Phone +852 5808 0288


Jakarta Office  
Phone +62 21 3983 3456
Address Jakarta, Indonesia


Japan  Groups
Phone 0506 8648 806

Travel Agent Resources

For further support exclusive to Virgin Australia Travel Agents please refer to the following resources: 


Keep up to date with our latest industry partner news. 


Date Communicated Trade Release
24 March Urgent Travel Advice - International Connections
20 March COVID-19 Update: Travel Advice/Restrictions for Australia, Tasmania, New Zealand and Commercial Policies
19 March Important Travel Advice for Indonesia, Christmas Island & Cocos (Keeling) Islands
18 March Market Update
17 March Virgin Australia Booking Update
16 March Important Update Regarding Impacted COVID-19 Bookings
14 March Important Update Regarding New Zealand Bookings
13 March Update on Virgin Australia's Response to COVID-19
10 March Important Update Regarding Flexibility for International Guest Bookings
24 February Important Information - Hong Kong Ticketing
19 February Changes to Virgin Australia's Adelaide Lounge
6 February Virgin Australia Announces Withdrawal from Hong Kong Services
31 January Important Reminder Regarding Passenger Contact Information
23 January Virgin Australia's New Economy Fare Brand on International Long Haul Flights
6 January Virgin Australia Bushfire Support


Date Communicated Trade Release
18 December Virgin Australia accelerate is Moving to OSI Tracking for GDS Bookings
5 December Brisbane to Japan Flights On Sale Now!
28 November Virgin Australia Named Best Cabin Crew & Economy Class, Velocity Points Upgrades Now Available on Delta Air Lines
20 November Melbourne to Bali flights on sale now! 
11 November Feel Good Flying
6 November Virgin Australia's Network Changes
30 October We're Flying to Japan!
17 October  Changes to Airport Checked Baggage Fees, Singapore Airlines Lounge Renovations...
09 September  Virgin Australia's Nervous Flyers Program Now Live! 
04 September My Lounge Opens at Brisbane International Airport
30 August New Zealand Travel Changes and Infant Baggage Update
23 August Pet Passenger Travel (AVIH) Process
16 August Virgin Australia Becomes First Aussie Airline to Give Infants Dedicated Checked Baggage Allowance
09 August Virgin Australia Introduces SSR 'LOVE' to Support Nervous Flyers
02 August Virgin Australia to Sell Codeshare Services Between Melbourne and Kununurra & Other Important Information...
02 August Changes to Prepaid Baggage Fees, GDS Booking Policy Update, DPNA SSR
29 July Virgin Australia Thanks Our Travel Agency Partners for NTIA Best Domestic Airline Win! 
23 July Virgin Australia's Seasonal Services Between Newcastle and Auckland
21 June Changes to Perth Premium Valet Parking and Other Important Information...
31 May Self-service Kiosks at Select Domestic Airports
30 May IATA Resolution 830d Changes - Reservations Procedures for Accredited Agents
28 May Changes to Virgin Australia's Premium Economy Checked Baggage Allowance
16 May Withdrawl of Virgin Australia's Perth to Geraldton services
07 May Purchasing Prepaid Baggage on International Long-Haul Flights
02 May Packaging Changes for Frozen Products in Checked Baggage
03 April Virgin Australia Announces Codeshare Expansion with Hawaiian Airlines
26 March Virgin Australia Nominated in the 2019 AFTA National Travel Industry Awards
08 March Passenger Pet Travel (AVIH) SSR
27 February Virgin Australia Celebrates 10 Years of Flying to L.A.
24 January Young Person Travelling Alone (YPTA)                                                                                                       



Policies - Chinese


Clue Cards


Groups Clue Cards and Guides



Incentive Flyers

 Experience America Resources

 Virgin Australia accelerate

Product Flyers

Lounge Flyers

Misc Collateral 

Virgin Australia & Delta Air Lines Joint Venture Flyers 

Destination Flyers

Group Booking Flyers

Internationally Based Agents