Submit feedback relating to a flown Virgin Australia flight

We are currently experiencing high volumes of queries from our guests. If you have already received a case reference number, please do not lodge another form.

Upcoming Velocity Points & Pay or Any Seat bookings
Before submitting your query, please review the Velocity Member support information, which may assist you.

You can also use this form to submit a claim under the Guest Compensation Policy. Please attach any applicable receipts or tax invoices to support your claim.

You can read about how we’ll handle your personal information below.

Related information

Baggage claims

If your feedback is related to a baggage claim, please download, print and complete the mishandled and/or damaged baggage claim form

Please send your completed claim to baggage.claims@virginaustralia.com. Our Virgin Australia Baggage Tracing and Claims Centre can also be contacted on:

Calling from  
Australia (Toll Free) 1300 170 911
New Zealand (Toll Free)
0800 443 744
USA (Toll Free) 1833 301 7565
All other Countries (International Tolls apply)
+61 7 3295 2257

For all other options, please review your contact options below.