Complaints and compliments form

Share your post-flight feedback and/or submit a reimbursement claim.

Before you start

To help us respond quickly, please have the following ready:

reservation number
flight number
flight date
origin/destination
receipts or tax invoices.

More feedback options

Velocity Frequent Flyer feedback

Submit compliments, complaints or general feedback related to Velocity Frequent Flyer.

General enquiries form

Need help with your Virgin Australia reservation? We’re here to assist with changes, cancellations, upgrades and general enquiries.

Related information

Delayed and damaged baggage

If your bags are delayed, lost or damaged, we’ll help you get it sorted.

Claim travel insurance

Request an Insurance Letter from Virgin Australia to support a claim through your insurance provider.

Request a tax invoice

If you have misplaced your Virgin Australia flight itinerary and you’ve completed your journey within the last 30 days, we can retrieve your Tax Invoice by filling in the form below.