Best cabin crew:
*Virgin Australia was awarded the Best Cabin Crew for the fifth year at the 2023 AirlineRatings.com Airline Excellence Awards. Judged by industry experts with over 100 years of combined experience in aviation, the awards bring together four major international industry and government safety audits alongside demonstrable leadership in the areas of innovation, value and passenger comfort. Find out more here.
Virgin Australia App:
Keep your bottom line flying high:
*Virgin Australia Business Flyer membership is available to businesses with an active ABN/ACN and an Australian business address that spend less than $300K per annum on flights with Virgin Australia and eligible airline partners. The business cannot be a Superannuation fund, travel agent, travel management company, travel wholesaler, air travel consolidator or anyone re-selling air travel. For more information please see the Virgin Australia Business Flyer Terms and Conditions.
Please read carefully as there are important terms and conditions that you should be aware of prior to selecting Economy X. *Economy X seats are limited and may be sold out at time of booking or at any time prior to your travel date. The applicable Economy X fee will be the fee published at the time you purchase Economy X and is subject to change. Fees are per person, one way and per sector. Fees are in the applicable booking currency, being the country of origin specified in your booking or purchase. Economy X fees are non-refundable, except where you are entitled to a refund of the Economy X fee or of your fare under the Australian Consumer Law. See the Economy X Terms and Conditions for more information on refunds. Not all product benefits are available at all airports. Where some of the product features are not available or utilised by you, you are not entitled to a refund unless otherwise specified in the Economy X terms and conditions. Some Economy X seats are located in Exit Rows and guests must accept the Exit Row Safety Conditions to sit in these rows. If you change your mind and no longer wish to sit in these rows, you may move to an alternate Economy X seat for no additional fee. If however no other Economy X seats are available, you will be assigned a standard Economy seat and entitled to a refund of the Economy X fee. Please let us know as soon as possible if you do not longer meet the Exit Row Safety Conditions. If at the time of travel you no longer meet the Exit Row Safety Conditions you will be offered an alternate Economy X seat or you will be assigned a standard Economy seat and entitled to a refund of the Economy X fee. Economy X is only available on flights operated by Virgin Australia and Virgin Australia International. See full Economy X Terms and Conditions
Earn Double Points on SIXT car rentals:
^During the promotional period of 12:01AM AEST on 18 August 2023 to 11:59PM AEST on 31 August 2023 (Offer Period), Velocity members will earn Double Velocity Points on the base rental cost of an eligible Australia rental bookings booked with SIXT via https://www.virginaustralia.com/au/car-hire/sixtpromo/ with an earn rate of 6 Velocity Points per $1 spent, which is double the base earn rate of 3 Points per $1 spent. For full list of terms and conditions click here.
~Average call wait times have remained below 5 minutes since 1 July 2023. Timing may fluctuate during peak times.
*Price comparison is correct as of 3 January 2023 and based on the average non-discounted Virgin Australia Economy Choice and Business Class Fares compared to the respective average non-discounted fare structure in economy or business class of its major competitor (excluding any sale and advance purchase fares) filed by the respective airlines and published by the Airline Tariff Publishing Company for flights between Brisbane and Sydney, Sydney and Melbourne, and Melbourne and Brisbane for the period 3 January to 23 November 2023.
** As of 5 June 2023, Velocity has lowered its Economy Class Reward Seat pricing for all Virgin Australia domestic routes. Taxes, fees and carrier charges are payable in addition to Velocity Points redeemed. Reward Seats and associated charges are not eligible for Points earn. Seats are limited and may not be available at peak times or on all flights. Payment surcharge may apply. You can change or get a refund for your booking by paying a fee and any fare difference, at least 24 hours before scheduled departure. You may also request a refund for other reasons, including under the Australian Consumer Law. View the Velocity Reward Seat fare rules for more information. Some flights may be operated by a partner airline. Different baggage allowances and conditions may apply to these flights. Full terms and conditions at velocityfrequentflyer.com. Velocity membership and Reward Seat Terms and Conditions apply.