| Infant Not occupying own seat |
Infant Occupying own seat |
Child |
|---|---|---|
| 3 special infant items | 3 special infant items | 2 special equipment items |
Please read this information carefully as there are important terms that you should be aware of, including our policies on baggage restrictions and refunds.
Checked baggage allowance
If you are travelling on our Domestic and International Short Haul network, you will be entitled to the below checked baggage allowance.
| Lite | Choice | Flex | Business | Virgin Australia Reward Seat | |
| Checked bag inclusions | Not included. Add bags for a fee. |
1 x 23kg | 1 x 23kg | 2 x 32kg | 1 x 23kg |
I've booked an Economy Elevate, Getaway or Freedom fare
Preparing for travel
Before you pack, make sure your bags meet our checked bag maximum total linear dimension (length + width + height): 140cm (55in).
Multiple items held together will not be accepted as a single piece of baggage. Additional baggage fees may apply.
No single item may exceed 32kg. See Cargo services for heavier items.
Checked baggage that is not travelling with a passenger will not be accepted. Unaccompanied baggage must be sent as Cargo.
For Economy fares and purchased checked baggage, items over 23kg will incur fees. Overweight baggage fees may apply.
Adults, children, infants and Velocity members travelling on Virgin Australia’s Domestic and International Short Haul network may be allocated a checked baggage allowance, as detailed below.
If you are travelling with non-standard items such as musical and sporting equipment, please refer to oversized and fragile items.
If you are travelling with one of our partner airlines, please refer to partner fares.
For Velocity Members:
- Velocity complimentary baggage allowance is based on status at time of travel, not time of booking.
- Additional baggage allowances for Velocity Silver, Gold and Platinum members varies depending on the operating carrier, for VA codeshare bookings please refer to the tables above for applicable allowance.
- Baggage allowances for Reward Seat fares with Velocity airline partners will be based on the operating carrier’s baggage allowances as found on their website and as per your class of travel. Silver, Gold and Platinum members may be entitled to further complimentary baggage allowances, as outlined at the Velocity Frequent Flyer website.
For Velocity Members:
- Velocity complimentary baggage allowance is based on status at time of travel, not time of booking.
- Additional baggage allowances for Velocity Silver, Gold and Platinum members only apply for flights operated by Virgin Australia. Additional baggage allowances for Velocity Silver, Gold and Platinum members do not apply when travelling on codeshare or interline services operated by other carriers.
- Baggage allowances for Reward Seat fares with Velocity airlines partners will be based on the operating carrier’s baggage allowances as found on their website and as per your class of travel. Silver, Gold and Platinum members may be entitled to further complimentary baggage allowances, as outlined at the Velocity Frequent Flyer website.
Avoid paying up to 50% more at the airport. Pre-purchase additional baggage online or via our Guest Contact Centre before you check-in.
In addition to any checked baggage allowance included in your fare, you can add a maximum of two pieces of baggage at 23kg each per person before you arrive at the airport.
How to purchase additional baggage
| Online | If you’d like to purchase additional baggage to an existing booking, go to Manage your Booking. |
Guest Contact Centre |
Please contact the Virgin Australia Guest Contact Centre on 13 67 89 if you are calling from within Australia. View contact numbers outside of Australia. |
| At the airport | Additional baggage can be selected and purchased via self-service Kiosks or via an Agent at the Check-In counter. Higher baggage rates will apply at the airport. In line with new health and safety measures, cash will no longer be accepted as a form of payment at the airport. We accept Visa, Mastercard and American Express credit and debit cards. |
Additional baggage fees
Baggage fees are charged for each additional piece, per one-way journey and are subject to change at any time without notice.
Pre-purchased baggage may only be purchased if you are travelling on a Virgin Australia ticketed and operated flight. For tickets or connecting flights operated by other airlines, additional baggage may only be purchased at the airport on the day of departure.
Domestic
Additional Baggage Fees per piece (maximum 23kg)
An additional two bags may be purchased online or via the Guest Contact Centre. If you need more than two additional bags, you may purchase up to 9 bags at the airport, subject to availability.
| Online | Online Check-in | Guest Contact Centre | At the airport | |
|---|---|---|---|---|
| Flights approximtately less than 3 hours duration | $55 | $60 | $60 | $110 |
| Flights approximately 3+ hours duration | $60 | $80 | $80 | $160 |
Japan
Additional Baggage Fees per piece (maximum 23kg)
For flights to and from Haneda, Japan, only guests travelling on a Lite fare on Virgin Australia-operated flights may purchase additional checked baggage, online or by calling the Guest Contact Centre on 13 67 89. Guests travelling on Choice, Flex and Business fares are not able to purchase additional checked baggage, but are entitled to the checked baggage allowance included in their fare, and any additional baggage allowances from their Velocity Status.
Please note additional baggage at the airport is subject to availability and is not guaranteed for uplift.
| Departing From | Online | Guest Contact Centre | At the Airport |
|---|---|---|---|
| Australia* | AUD 120 | AUD 140 | AUD 200 |
All other international short haul trips
Additional Baggage Fees per piece (maximum 23kg)
An additional two bags may be purchased online or via the Guest Contact Centre. If you need more than two additional bags, you may purchase up to 9 bags at the airport, subject to availability.
| Departing From | Online | Guest Contact Centre | At the Airport |
|---|---|---|---|
| Australia* | AUD 75 | AUD 100 | AUD 160 |
| New Zealand | NZD 75 | NZD 100 | NZD 160 |
| Indonesia (Bali) | IDR 730870 | IDR 1018000 | IDR 1629000 |
| Fiji* | FJD 110 | FJD 150 | FJD 12650 |
| Vanuatu* | VUV 5930 | VUV 7905 | VUV 12650 |
| Samoa* | WST 135 | WST 180 | WST 290 |
* Subject to currency exchange rate fluctuations
If you’re travelling Economy with a little extra weight, fees will apply at the airport to any piece over 23kg up to 32kg.
For items that are over the maximum total linear dimensions, please refer to oversized and fragile items.
For items that are over 32kg, please refer to our Cargo services.
Overweight baggage fees
Fees are charged at the airport on the day of departure for each additional piece, per one-way journey (includes formal connecting flights) as listed below.
Important information about additional baggage
- Each guest may check in up to 9 pieces on Virgin Australia operated flights. The 9 pieces includes fare allowance, Velocity tier allowance, pre-purchased baggage and additional airport baggage.
- Applicable fees have been calculated based on average flight times and will not be adjusted based on individual flight time fluctuations.
Restrictions
- The carriage of additional baggage is at the sole discretion of Virgin Australia and is subject to aircraft loads.
- We will endeavour to carry your Checked Baggage on the same flight as you, however, Additional and Overweight Baggage will be accepted on a space-available basis. If your baggage cannot be carried on the same flight with you due to operational limitations, it will be transported on the next available flight with sufficient load capacity.
Refunds
If you purchase additional baggage and you choose to change your flight, your additional baggage will apply to these new flights. If you purchase additional baggage and you choose to cancel your flight, any fees paid for your additional baggage will be forfeited.
Additional baggage fees will be refunded in the following circumstances:
- If you change your flight, and we are unable to carry your additional baggage for operational reasons;
- If we cancel your flight and cannot reaccommodate you;
- If we cancel your flight and can reaccommodate you, but cannot carry your additional baggage on your new flight; or
- If you are entitled to a refund of your fare or your baggage fees under the fare rules and/or the Australian Consumer Law.