Help Centre

Reservation/General Enquiries


Please use this form for Virgin Australia reservation enquiries only.

For any Virgin Australia feedback (complaint/compliment), please use the Feedback Form.


If you wish to submit an enquiry or give feedback about your Velocity Membership or Redemption booking, please visit the Velocity Frequent Flyer contact page here.


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Step 1 of 2 : Contact Details

Velocity Member:
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Step 2 of 2 : Enquiry Details

We are collecting your personal information. Please read our relevant Privacy Statement which is available at for information about how we will handle this information, our likely overseas disclosures and how you can access or correct your personal information or make a privacy complaint.