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KIA ORA! IT LOOKS LIKE YOU'RE IN NEW ZEALAND

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Planning

Hidden disability assistance

At Virgin Australia, we recognise that some disabilities are not as visibly obvious as others, but still require specific assistance and awareness through our guests’ journeys.

Assistance that we may be able to provide to guests include escorting through security and immigration check points, carrying of cabin baggage, boarding prior to general boarding, and assistance on arrival from the aircraft to the baggage collection.

There are some additional matters that you may need to consider to help you decide if your requirements would be best accommodated by travelling with a carer. If you do not meet the Independent Travel Criteria, you will be required to travel with a Carer.

How to Book

Bookings may be made online via our Specific Service Request Form to detail the assistance required, or by calling our Guest Contact Centre.