On-time Performance is a top priority for Virgin Australia
At Virgin Australia we measure our on-time performance as all flights that depart within 15 minutes of their stated departure time. We make no exception for bad weather, air traffic control, delays from suppliers, unscheduled maintenance, consequences of previous delays or other external factors.
On-time Monthly Performance
Like all other Australian domestic carriers and in accordance with industry standards, we report our on-time performance data to the Bureau of Infrastructure, Transport and Regional Economics (BITRE).
We have worked with the Department of Infrastructure and Transport and other stakeholders to agree on a set of rules for reporting on-time performance data. Furthermore, we have asked the Department to conduct regular independent audits of all airlines’ data so that the integrity of this important report is maintained.