IMPORTANT INFORMATION

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Experience

Singapore Airlines Alliance

Alliance with Singapore Airlines and SilkAir

Virgin Australia is proud of our partnership with Singapore Airlines and SilkAir – one of the world’s most respected and innovative airline groups.

The Virgin Australia and Singapore Airlines partnership offers premium customer service and access to an expansive global network. Together we provide a wide range of travel and frequent flyer benefits, regardless of whether you are travelling for business or leisure.

As a truly global partnership, together we fly from 47 Australian ports to Singapore then onto over 90 destinations worldwide all with the convenience of a single ticket.

Imagine the possibilities: seamless connections and award winning service from Adelaide to Amsterdam, Broome to Bangkok and Canberra to Kota Kinabalu.
 

Singapore Airlines Logo 

Visit the Singapore Airlines website.

 

Singapore Airlines - SilkAir and Virgin Australia Network

As Australia’s largest foreign carrier, Singapore Airlines and its regional wing, SilkAir, offer 116 flights per week between Australia and Singapore from Adelaide, Brisbane, Darwin, Melbourne, Perth and Sydney. Virgin Australia connects its expansive domestic Australian network to Singapore Airlines and SilkAir services to Europe, Asia, the Indian Subcontinent and Africa. Within Asia, guests can connect to over 30 destinations serviced by SilkAir.

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Singapore Airlines Cabin Classes

Virgin Australia’s alliance with Singapore Airlines offers guests more comfortable ways to travel than ever before. Whether discussing business, or sharing a relaxing moment, each cabin is exceptionally accommodating. Singapore Airlines services from Australia are operated by a combination of next generation Airbus A380 and Airbus A330 aircraft.

Suites

Exclusively on board the A380 aircraft, the Singapore Airlines Suites are your haven of luxury. Each individual cabin features sliding doors and window blinds, offering you the freedom to decide on the level of privacy you prefer. The leather and wood finishes, created in soothing natural hues, enhance the sense of serenity.

New First Class

Inside the Singapore Airlines lavishly designed First Class cabin, eight stately seats await the privileged few, creating a private haven with new levels of exclusivity.

Business Class

The Business Class seat fitted on Singapore Airlines A380, Boeing 777-300ER and refitted 777-200ER, is the most spacious the world has ever seen. Each leather seat unfolds to reveal the largest full-flat bed in business class, with more room to stretch, providing you a rejuvenating night’s rest.

New Economy Class

Through the use of innovative design and materials, the new Economy Class seats are more comfortable with increased personal space. Passengers are also able to enjoy the state-of-the-art in-flight entertainment system.

Transfers 

Virgin Australia and Singapore Airlines codeshare on each other’s services. Please check your itinerary and ensure you check-in with the operating airline. 

You should be checked in for your international flight at least 90 minutes prior to your scheduled departure time. For further details see Check In.

Arriving in Australia

On arrival in Australia, all guests must clear immigration and customs before proceeding to domestic transfer area.

Complimentary intra-terminal transfers are offered between domestic and international terminals for connecting guests in Sydney and Brisbane.

Please select your city to view a transfers map and instructions: 

Carry-on Baggage

Your carry-on baggage allowance will depend on the operating carrier’s policy for each sector. The operating carrier of each sector is detailed in your itinerary.

View the Virgin Australia and Singapore Airlines carry-on baggage guidelines.

Checked Baggage

Your bags will be checked to your final destination when purchased in a single ticket, offering you a seamless customer experience.

Your included baggage allowance depends on the fare purchased and your Velocity membership level at time of travel. For more information see Checked Baggage.

Excess Baggage

Excess baggage fees will be charged for any items that exceed the free checked baggage allowance. For details see Excess Baggage.

Virgin Australia Lounge Access 

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We’ve raised the bar.

Whether it’s relaxing with a glass of wine at the end of a long day, enjoying live music that lifts your mood or simply waking up with a freshly made barista coffee, our lounges aim to make flying a pleasure.

Our architecturally designed lounges are the perfect environment to catch up on work, socialise or relax in comfort. Full business services are available including complimentary WIFI access, meeting rooms and access to a suite of news publications so you can continue your day undisturbed.

Velocity Platinum and Gold members, Guests in business class and Virgin Australia lounge members can enjoy lounge access when travelling on Virgin Australia operated domestic flights.

Singapore Airlines Lounge Access

Business Class guests, Velocity Platinum and Gold members are invited to experience Silver Kris Lounges worldwide, including in Brisbane when travelling on Virgin Australia- operated services to Los Angeles and in Sydney when travelling on select Virgin Australia- operated services to the Pacific Islands and Denpasar.

Velocity Platinum and Gold members can enjoy world-class comfort and service in Singapore Airlines Kris Flyer Gold Lounge at Singapore Changi Airport when travelling Economy Class with Singapore Airlines.

For more information see the International Lounge Access page.

A World First for Frequent Flyers

Velocity Frequent Flyer and Singapore Airline' KrisFlyers have the ability to convert their Points and Miles between both programs to receive a number of innovative new benefits.

The conversion innovation, which is exclusive to the two airline loyalty programs, gives Velocity members the ability to convert their Points to KrisFlyer Miles and use them to upgrade their seat, book Reward Seats or pay for flights across the combined international network of Singapore Airlines and SilkAir.

KrisFlyer members are also able to benefit from Velocity’s range of non-flight redemption rewards, and use their Points to access upgrades, Reward Seats or pay for flights across Virgin Australia’s domestic and International network.

This world first initiative enhances the existing alliance offering for Velocity members and shows our commitment to rewarding our members for their loyalty.

Transfer Velocity Frequent Flyer Points and KrisFlyer Miles between KrisFlyer and Velocity - terms and conditions apply.

Visit the Singapore Airlines Website

Rewards and Recognition

Since our partnership began, Velocity and Singapore Airlines KrisFlyer have continually worked together to ensure the travelling experience for our most loyal members is the world’s best.

Velocity members can earn Velocity Points and Status Credits on Singapore Airlines and SilkAir operated flights, and redeem Points for flights in their award winning Economy, Business or First Class cabins on services to over 90 destinations around the globe.

Eligible Platinum and Gold Velocity members will receive the luxury of priority check in, priority boarding, additional baggage allowance and entry into Singapore Airlines lounges around the world.

On services operated by Singapore Airlines or SilkAir with a VA, SQ or MI flight number Velocity Platinum members Velocity Gold members Velocity Silver members
Convert your Points and Miles between Frequent Flyer Programs tick_yes tick_yes tick_yes
Earn Velocity Points tick_yes tick_yes tick_yes
Redeem Velocity Points tick_yes tick_yes tick_yes
Earn Status Credits tick_yes tick_yes tick_yes
Priority airport check-in tick_yes tick_yes no
Priority boarding  tick_yes  tick_yes  no
Priority baggage handling  tick_yes  tick_yes  no
Lounge access to Singapore Airlines Lounges Eligibility for lounge access varies according to your fare class, Velocity membership level and destination. For information on worldwide lounge access, simply select your eligibility from the drop down box on Virgin Australia’s International Lounge Access Guide.
 
Increased check in baggage allowance - all Singapore Airlines/SilkAir operated services Check in 20kg of additional baggage or 1 additional piece up to 23kgs for services to/from the USA Check in 15kg of additional baggage or 1 additional piece up to 23kgs for services to/from the USA no

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For full terms and conditions and more information, please visit Benefits at a Glance.