Experience

Hainan Airlines

Alliance with Hainan Airlines

Virgin Australia codeshares on Hainan Airlines’ direct services between Australia and mainland China. The partnership offers customers entry into four Chinese gateways of Changsha, Haikou, Shenzhen and Xi'an.

Virgin Australia customers travelling on these services will enjoy superior luxury, comfort and on board service delivered by Hainan Airlines crew.

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Hainan Airlines and Virgin Australia Network

Virgin Australia codeshares on Hainan Airlines’ 14 return services per week operating from Australian cities Brisbane, Cairns, Melbourne and Sydney to Chinese destinations Changsha, Haikou, Shenzhen and Xi'an.

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Hainan Airlines Cabin Classes

Business Class

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Hainan Airlines offers customers an elegant and luxurious experience in their Business class, with 180 degree lie- flat seats, refined and delicious In-flight Meals and international award winning alcoholic drinks to lighten up your trip.

Economy Class

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Hainan Airlines are pleased to offer an interactive inflight entertainment system to passengers travelling in Economy Class, along with complimentary food and beverages.

 

Transfers

Virgin Australia codeshares on Hainan Airlines operated services. Please check your itinerary and ensure you check-in with the operating airline.

You should be checked in for your international flight at least 90 minutes prior to your scheduled departure time. For further details see Check In information

Arriving in Australia 

On arrival in Australia, all guests must clear immigration and customs. 

Please select your city to view the transfer map and instructions:

 

Carry-on Baggage

Your carry-on baggage allowance will depend on the operating carrier’s policy for each sector. The operating carrier of each sector is detailed in your itinerary.

View the Virgin Australia and Hainan Airlines carry-on baggage guidelines.

Checked Baggage

Your bags will be checked to your final destination when purchased in a single ticket, offering you a seamless customer experience.

Your included baggage allowance depends on the fare purchased and your Velocity membership level at time of travel. For more information see Checked Baggage.

Excess Baggage

Excess baggage fees will be charged for any items that exceed the free checked baggage allowance. For details see Excess Baggage.

Virgin Australia Lounge Access 

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We’ve raised the bar.

Whether it’s relaxing with a glass of wine at the end of a long day, enjoying live music that lifts your mood or simply waking up with a freshly made barista coffee, our lounges aim to make flying a pleasure.

Our architecturally designed lounges are the perfect environment to catch up on work, socialise or relax in comfort. Full business services are available including complimentary WIFI access, meeting rooms and access to a suite of news publications so you can continue your day undisturbed.

Velocity Platinum and Gold members, Guests in business class and Virgin Australia lounge members can enjoy lounge access when travelling on Virgin Australia operated domestic flights. 

Hainan Airlines Lounge Access

Velocity Platinum and Gold members receive complimentary entry into the following Hainan Airlines owned lounges when travelling on HU operated services on the same day of travel only:

Beijing   Hainan Airlines Fortune Wings Lounge at Beijing T1
Xi’an   Hainan Airlines Fortune Wings Lounge at Xi’an T1
Xi’an  Hainan Airlines HNA Club at Xi’an T3
Haikou  Hainan Airlines Fortune Wings Lounge at Haikou T1
Guangzhou  Hainan Airlines HNA Club at Guangzhou
 Urumqi  Hainan Airlines HNA Club at Urumqi T2
 Taiyuan  Hainan Airlines HNA Club at Taiyuan T1
 Hangzhou  Hainan Airlines HNA Club at Hangzhou T3

 

Frequent Flyer

Velocity members will be entitled to the following benefits:

  Velocity Platinum members Velocity Gold members Velocity Silver members
Priority airport check-in tick yes tick yes no
Priority boarding tick yes tick yes no
Lounge Access* tick yes tick yes no
Additional Baggage Allowance^ tick yes
30kg or 1pc
tick yes
30kg or 1pc
no
30kg or 1pc

 

 *VIP/Platinum/Gold members are entitled to one (1) accompanying guest and can access Hainan Airlines operated lounges in the following locations when flying on Hainan Airlines operated flights:

  • Beijing - Hainan Airlines Fortune Wings Lounge at Beijing T1
  • Xi’an - Hainan Airlines Fortune Wings Lounge at Xi’an T1
  • Xi’an - Hainan Airlines HNA Club at Xi’an T3
  • Haikou - Hainan Airlines Fortune Wings Lounge at Haikou T1
  • Guangzhou - Hainan Airlines HNA Club at Guangzhou
  • Urumqi - Hainan Airlines HNA Club at Urumqi T2
  • Taiyuan - Hainan Airlines HNA Club at Taiyuan T1
  • Hangzhou - Hainan Airlines HNA Club at Hangzhou T3

^Velocity members are entitled to one extra piece of baggage (up to 23 kgs in Economy Class and up to 32kgs in Business/ First Class) on all Hainan Airlines operated flights ex Australia. Sometimes weight-based baggage allowances exist (e.g. stand-alone domestic flights within China) and Velocity members should check their e-ticket and the operating carrier’s website for more information.

Become a Velocity Frequent Flyer.

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For full terms and conditions and more information, please visit Benefits at a Glance.