IMPORTANT INFORMATION

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Bookings

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Online Check-in

Check-in for your flight online via desktop, tablet or mobile devices using our Online Check-in portal.

Online Check-in will open 48 hours prior to your scheduled flight departure, and close 45 minutes prior.*

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At the Airport

At most Domestic and Regional Airports guests can opt to check in using our Self Service Check-in technology or Counter Check-in service provided by friendly Virgin Australia team members.

Self Check-in Kiosks are available in Brisbane, Sydney, Melbourne, Perth (Terminal 1) and the Gold Coast (Coolangatta), where you can print your boarding pass and bag tag before proceeding to a bag drop. 

Our Check-in guides below explains our Self Check-in steps to make sure you are prepared on arrival at the airport. For departure airports where Self Check-in is not available, please view the Counter Check-in guide. 

  How to use a Self Check-in Kiosk


100x100-checkin-step1Need to check-in at the airport?
Using your 6 letter booking reference, check-in at a kiosk to print your boarding pass and bag tag.

Already checked in online?
Scan your mobile device or boarding pass at a kiosk to print your bag tag.

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Print a bag tag
and attach it to your bag.


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Proceed to bag drop.

 

Recommended Check-In Times

We recommend you are checked in with bags dropped at least 45 minutes prior to your scheduled departure time. Check-in will close 30 minutes before departure and you will not be able to check your bags after this time.

If you are connecting to an international flight, travelling in a large group or require additional assistance, we recommend that you are checked in 60 minutes prior to your scheduled departure time

When planning your arrival at the airport please ensure you allow enough time to check in. Failure to adhere to check-in times, may result in you missing your flight and forfeiting the fare paid. 

For specific airport counter check-in opening times, refer to our Airport Guides.

*Guests who have booked with Special Service Requests or have international connections may be unable to use Online Check-in. Upon arrival at the airport, please see Virgin Australia staff to determine if kiosk check-in can be utilised for your booking or proceed to our traditional check-in counters. Our Kiosk Check-in facilities are available at selected domestic airports.

 

Online Check-in is not available for international services. Guests travelling internationally are to check in at the airport via our Check-in counters. 

When planning your trip to the airport please ensure you allow enough time to check in, make your way through security and to the boarding gate.

Recommended Check-in Times

We recommend you are checked in with bags dropped at least 90 minutes prior to your scheduled departure time unless travelling to/from Los Angeles or Abu Dhabi, where the recommended check-in time is 120 minutes prior to your scheduled departure time.

If you are travelling in a large group or require additional assistance, we recommend that you are checked in at least 120 minutes prior to your scheduled departure time.

When planning your arrival at the airport please ensure you allow enough time to check in. Failure to adhere to check-in times, may result in you missing your flight and forfeiting the fare paid. 

Check-in Counter Opening Times

Important Information for International Travel

Please have your passport and travel documents on hand, and keep in mind the Enhanced Security Measures for what is permitted on-board international flights.

Allow enough time to clear security, Customs and Immigration before boarding.

If you are travelling to the USA, you will need to provide ground crew and Customs officers with a contact address for your first night in the USA. We recommend that you have this documented and ready to present when required.

Find out more about Visa and Passport requirements for specific destinations.

If you are flying with one of our partner airlines, Check-in with the carrier operating your flight is available at the airport.

Operating carrier information is clearly displayed on the website at the time of booking, and is included on your flight itinerary.

Airport information screens commonly display flight numbers applicable to partner carriers.

For more information on partner airlines see below:

 

Before arriving at the airport, it is important that guests take note of our specific baggage and attire guidelines, and have the appropriate documentation required for check-in if travelling internationally. If you do not meet these guidelines you may be prevented from boarding your flight.

Baggage

When you drop off your baggage you will be asked whether or not you have packed items that may be considered dangerous goods. When packing your bags, please consider what is permitted, what is forbidden and what is restricted. Do not pack anything that is likely to be confiscated by airport staff or ground crew.

Please keep in mind Virgin Australia’s carry-on and checked baggage allowances when packing for your flight. If you exceed your checked baggage allowance, you will be subject to excess baggage charges. Any items which exceed the carry-on baggage allowances will be tagged and placed in the hold.

If you require additional baggage, we strongly recommend purchasing additional baggage before arriving at the airport. Please visit Manage My Bookings or contact the Guest Contact Centre.

Looking the Part

Virgin Australia has a list of minimum dress requirements. To board our aircraft Virgin Australia guests must wear:

  • Footwear (thongs are acceptable) – all adults and children who are capable of walking must wear suitable footwear
  • Shorts, or a skirt, or pants/trousers – suitable clothing that covers your bottom half
  • A shirt (singlets are acceptable)

Note: Guests wearing clothing that displays offensive language or symbols will not be permitted on our services. If you do not meet our minimum dress requirements, you will be prevented from travel until you are dressed appropriately.

Documentation

If you are travelling internationally, please familiarise yourself with the essential travel documentation required to board your flight.

Please note: If you do not have the correct travel documentation, you may miss your flight and forfeit the fare paid.

Boarding Your Flight

Your boarding pass will display the time that you need to be at the boarding gate.

It is important to us and our guests that flights depart on time. For domestic flights, gate closure will occur 10 minutes prior to departure and our aircraft will not be held at the boarding gate for late guests.

As flight and gate information can change, remember to regularly refer to flight information display screens throughout the terminal to stay up to date with your flight status and gate information.

If you require extra time boarding or additional assistance, please contact our Guest Contact Centre in advance so that we can arrange this with our team at the airport.