Your personal information is being collected by Virgin Australia Airlines Pty Ltd (ABN 36 090 670 965). Our contact details are available on our website or you can email us at privacy@virginaustralia.com.
We collect your personal information when you or a third party acting on your behalf:
We collect your personal information for a variety of purposes and on different legal grounds. Most of the time, we collect your personal information so that we can provide you with our services and any products that you may have requested and to enter into and perform our contract with you. This may include to:
If we cannot collect your personal information we will not be able to process your Virgin Australia Lounge Membership or allow you to access the Virgin Australia Lounge and may not be able to provide you with all or some of our other products and services.
We may disclose your personal information to our related companies (including Velocity Frequent Flyer Pty Ltd and Velocity Rewards Pty Ltd), our airline and non-airline partners, security and law enforcement agencies and third parties who provide us with (or help us provide) products and services, including disclosure of your contact details and any health information you provided that is relevant to your Virgin Australia Lounge Membership.
Further information about our likely uses and disclosures of personal information is contained in our Privacy Policy.
Our Privacy Policy contains information about how long we will keep your personal information.
Our Privacy Policy located on our website contains information about how you can access or correct your personal information (as well as additional rights which might apply depending on where you are located).
Our Privacy Policy contains information about how you can make a privacy complaint or ask us a question about our privacy practices and how we will deal with a privacy complaint or respond to your query. You can contact our Privacy Officer at privacy@virginaustralia.com.
We are based in Australia, so will process your personal information in Australia. However, Virgin Australia may disclose your personal information to persons or organisations located in countries outside of Australia, as described in our Privacy Policy
Last updated May 2018