Domestic definition

Check-in Allowances

  Important Information: We have changed our checked baggage policy from a weight system to a piece system.

The allowances outlined below refer to our piece-based baggage policy and apply to bookings that have been created or changed on or after 16 May 2012. The weight allowance policy applies to bookings created or changed prior to this date.

Note: New bookings made through third party systems may still use the old weight allowance policy for several days after 16 May 2012. If you have concerns about your booking, please contact your travel agent, or our Guest Contact Centre.

A guest’s checked baggage allowance is determined by the fare type booked and Velocity membership level, as set out in the table below.

Included baggage allowance according to fare type and/or Velocity membership level:

• Pre-arranged baggage: You can pre-arrange checked baggage up to a maximum of three pieces up to one hour before your flight's departure. This may include any combination of baggage pieces included in your fare allowance, your Velocity membership level, or that you have pre-purchased online or through the Guest Contact Centre.
• Purchase at check-in: Baggage pieces can be purchased at the airport for a higher fee. For more information view our fees and surcharges page.
• Up to nine baggage pieces in total (including bags that have been pre-arranged) may be checked in per passenger on flights operated by Virgin Australia (subject to space availability). Some destinations may have additional restrictions depending upon aircraft type (e.g. ATRs) or carrier (e.g. Skywest).

To minimise additional baggage fees, we suggest, where possible, you place several items or bags into one bag, case or box to count as one piece – provided it does not exceed the maximum size or weight of your baggage allowance.

For example when travelling with a bike you can place additional items in your bike box such as spare wheels, tools, towels, clothes etc. as long as the box remains within the size and weight limits of your allowance. To avoid delays at the service counter, we suggest you make these precautions prior to arriving at the airport.

Baggage Limits

• Each piece of baggage must not weigh more than 32kg, or exceed a total linear dimension of 140cm (length + width + height), per piece. Baggage that exceeds these limits must be transported as Freight. Guests should contact Freight Services on 13 15 06 before arriving at the airport.
• Checked baggage that exceeds a piece weight limit of 23kg will attract an overweight baggage fee and will only be accepted and loaded onboard at our discretion. Guests travelling in Business or Velocity Platinum and Gold members do not have to pay an overweight baggage fee.

Note:

• For more information regarding baggage items that exceed these limits, please refer to our Oversized Items section.

Travelling with Infants and Children

Infants

Adults accompanying infants are entitled to carry infant special items as checked baggage free of charge, irrespective of their combined weight. These items include, but are not restricted to the following:

• Pram/stroller
• Portable cot
• Car seat
• Baby capsule

If the adult does not have a baggage allowance the above items can still be checked in free of charge. Other infant items, such as clothing and toys, form part of the adult's baggage allowance.

Children

Children are entitled to the same baggage allowance as adults. Adults accompanying children are entitled to carry one car seat or booster seat per child as checked baggage free of charge, irrespective of the weight. If the adult does not have a baggage allowance, the car seat or booster seat can still be checked in free of charge.

Other Fare Types

Additional pre-purchase of baggage is not available for the following guests; however a baggage allowance is already included in their fare:

• Guests flying on services operated by Skywest Airlines
• Guests who have purchased a Virgin Australia Airpass

Non-standard Items

Allowances regarding other items such as sporting equipment and musical instruments can be found in Oversized and Fragile Items.

Additional Baggage Fees

Additional baggage fees and overweight baggage fees are subject to change at any time without notice.

In addition, please note the following general guidelines and restrictions:

• Carriage of baggage is at Virgin Australia's sole discretion and is subject to operational considerations. If your baggage cannot be carried on the same flight as you, we will endeavour to transport it on the next available flight
• Virgin Australia is unable to accept any bag over 32kg. Guests with baggage pieces heavier than 32kg each should contact Freight Services on 13 15 06 before arriving at the airport

Note: Additional baggage may be carried if you are travelling under a specific corporate contract.

Note: Pre-purchased baggage allowance is non-refundable, even if baggage is not checked in by the guest.

The maximum weight of each additional piece is determined by a guest’s fare type and Velocity level: Business guests and Velocity Platinum and Gold members receive up to 32kg per piece; all other guests receive up to 23kg per piece.

Fees are charged for each additional piece, per one-way journey (including formal connecting flights).

Pre-Purchase Baggage (Online / Guest Contact Centre)

The following table outlines AUD fees for pre-purchased pieces of checked baggage:

A maximum of three pieces (this must include the allowance allocated to your fare type and Velocity membership) can be pre-purchased online or via our Guest Contact Centre.

Purchase Baggage at Airport Check-in

The following table outlines AUD fees for pieces of checked baggage purchased at the airport and for overweight baggage:

If you require additional baggage, we recommend that you pre-purchase an additional allowance before you check in.

A charge will apply at the airport for any pieces in excess of free and pre-purchased allowances.

Fees are charged for each additional piece, per one-way journey (includes formal connecting flights).

Fees charged at check-in can be paid by credit card, cash or EFTPOS.

Unaccompanied Baggage

We cannot accept checked baggage that is not travelling with a guest. Unaccompanied baggage must be sent as Freight.

Interline and Codeshare Partners

If your journey involves multiple flight segments operated by more than one carrier, then different baggage allowances may apply.

• View more information on allowances for interline and codeshare journeys

  International Short Haul definition

Check-in Allowances

 Important Information: We have changed our checked baggage policy from a weight system to a piece system.

The allowances outlined below refer to our piece-based baggage policy and apply to bookings that have been created or changed on or after 16 May 2012. The weight allowance policy applies to bookings created or changed prior to this date.

Note: New bookings made through third party systems may still use the old weight allowance policy for several days after 16 May 2012. If you have any concerns about your booking, please contact your travel agent, or our Guest Contact Centre.

A guest’s checked baggage allowance is determined by the fare type booked and Velocity membership level, as set out in the table below.

Included baggage allowance according to fare type and/or Velocity membership level:

• Pre-arranged baggage: You can pre-arrange checked baggage up to a maximum of three pieces up to one hour before your flight's departure. This may include any combination of baggage pieces included in your fare allowance, your Velocity membership level, or that you have pre-purchased online or through the Guest Contact Centre.
• Purchase at check-in: Baggage pieces can be purchased at the airport for a higher fee. For more information view our fees and surcharges page.
• Up to nine baggage pieces in total (including bags that have been pre-arranged) may be checked in per passenger on flights operated by Virgin Australia (subject to space availability). Some destinations may have additional restrictions depending upon aircraft type (e.g. ATRs) or carrier (e.g. Skywest).

To minimise additional baggage fees, we suggest, where possible, you place several items or bags into one bag, case or box to count as one piece – provided it does not exceed the maximum size or weight of your baggage allowance.

For example when travelling with a bike you can place additional items in your bike box such as spare wheels, tools, towels, clothes etc. as long as the box remains within the size and weight limits of your allowance. To avoid delays at the service counter, we suggest you make these precautions prior to arriving at the airport.

Baggage Limits

• Each piece of baggage must not weigh more than 32kg, or exceed a total linear dimension (length + width + height) of 140cm, per piece. Baggage that exceeds these limits must be transported as Freight. Guests should contact Freight Services on 13 15 06 before arriving at the airport.
• Checked baggage that exceeds a weight limit of 23kg (where applicable) will attract overweight baggage fees and will only be accepted and loaded onboard at our discretion. Guests travelling in Business Class and Premium Economy and Velocity Platinum and Gold members do not have to pay an overweight baggage fee.

Note: For more information regarding baggage items that exceed these limits, please refer to our Oversized Items sections.

Travelling with Infants and Children

Infants

Adults accompanying infants are entitled to carry infant special items as checked baggage free of charge, irrespective of their combined weight. These items include, but are not restricted to the following:

• Pram/stroller
• Portable cot
• Car seat
• Baby capsule

If the adult does not have a baggage allowance the above items can still be checked-in free of charge. Other infant items, such as clothing and toys, form part of the adult's baggage allowance.

Children

Children are entitled to the same baggage allowance as adults. Adults accompanying children are entitled to carry one car seat or booster seat per child as checked baggage free of charge, irrespective of the weight. If the adult does not have a baggage allowance, the car seat or booster seat can still be checked in free of charge.

Other Fare Types

Additional pre-purchase of baggage is not available for the following guests; however a baggage allowance is already included in their fare:

• Guests flying on services operated by Skywest Airlines
• Guests who have purchased a Virgin Australia Airpass

Non-standard Items

Allowances regarding other items such as sporting equipment and musical instruments can be found in Oversized and Fragile Items.

Additional Baggage Fees

Additional baggage fees and overweight baggage fees are subject to change at any time without notice.

In addition, please note the following general guidelines and restrictions:

• Carriage of baggage is at Virgin Australia's and Virgin Samoa’s sole discretion and is subject to operational considerations. If your baggage cannot be carried on the same flight as you, we will endeavour to transport it on the next available flight
• Virgin Australia is unable to accept any bag over 32kg. Guests with baggage pieces heavier than 32kg each should contact Freight Services on 13 15 06 before arriving at the airport

Note:

• Additional baggage may be carried if you are travelling under a specific corporate contract.

Note:

• Pre-purchased baggage allowance is non-refundable, even if baggage is not checked in by the guest.

The maximum weight of each additional piece is determined by a guest’s fare type and Velocity level: Business and Premium Economy guests and Velocity Platinum and Gold members receive up to 32kg per piece; all other guests receive up to 23kg per piece.

Fees are charged for each additional piece, per one-way journey (including formal connecting flights).

Pre-Purchase Baggage (Online / Guest Contact Centre)

The following table outlines AUD fees for pre-purchased pieces of checked baggage:

A maximum of three pieces (this must include the allowance allocated to your fare type and Velocity membership) can be pre-purchased online or via our Guest Contact Centre.

Purchase Baggage at Airport Check-in

The following table outlines AUD fees for pieces of checked baggage purchased at the airport and overweight baggage.

If you require additional baggage, we recommend that you pre-purchase an additional allowance before your check in.

• A charge will apply at the airport for any pieces in excess of pre-purchased or free allowances.
• Fees are charged for each additional piece, per one-way journey (includes formal connecting flights).
• Fees charged at check-in can be paid by credit card, cash or EFTPOS.

Checked Baggage Fees

• View checked baggage fees for all Trans Tasman and Pacific Island routes
• View checked baggage fees for all Indonesian and Thai routes

Unaccompanied Baggage

We cannot accept checked baggage that is not travelling with a guest. Unaccompanied baggage must be sent as Freight.

Interline and Codeshare Partners

If your journey involves multiple flight segments operated by more than one carrier, then different baggage allowances may apply.

• View more information on allowances for interline and codeshare journeys

International Long Haul definition

Check-in Allowances

Guests travelling on our international long haul network are allocated a checked baggage allowance. The baggage allowance for adults and children is detailed in the tables below.

Virgin Australia International Services to and from the Americas:

Any checked baggage that exceeds these allowances will be subject to standard excess baggage charges and conditions.

Baggage allowance according to cabin class and Velocity membership level:

Note:

• Each piece of baggage must not weigh more than 32kg, or it must be sent as Freight
• Total linear dimension (length + width + height) must not exceed 158cm (62in) per piece

Virgin Australia International Services to and from Other Destinations:

Any checked baggage that exceeds these allowances will be subject to standard excess baggage charges and conditions.

Note:

• Each piece of baggage must not weigh more than 32kg, or it must be sent as Freight
• Total linear dimension (length + width + height) must not exceed 158cm (62in) per piece

Travelling with Infants and Children

Infants

Adults travelling with infants are entitled one additional piece of checked baggage, plus one stroller, bassinet or car seat.

For Virgin Australia international long haul services:

• To/from USA: one additional piece (maximum 23kg/50lb for Economy, and 32kg/70lb for Business and Premium Economy)
• To/from all other destinations: one additional piece (maximum 10kg/22lb)

Adults accompanying infants are also entitled to one extra piece of carry-on baggage, weighing up to 7kg (15lb), with dimensions equal to no more than 115cm (45in).

Children

Children are entitled to the same baggage allowance as adults.

Non-standard Items

Allowances regarding other items such as sporting equipment and musical instruments can be found in Oversized and Fragile Items.

Excess Baggage Fees

Note:

• Any single piece of checked baggage must not exceed the maximum weight and dimensions as detailed under Oversize and Fragile Items. Any piece that exceeds these restrictions must be sent as Freight. In these circumstances we recommend that guests contact their local freight forwarder, who will be able to advise what options are available.

Excess Baggage Fees to and from the Americas:

Note: Each piece of baggage must not weigh more than 32kg, or it must be sent as Freight

Excess Baggage Fees to and from Other Destinations:

^ Conversion to local currency as per daily exchange rate

Note:

• Each piece of baggage must not weigh more than 32kg, or it must be sent as Freight
• Depending on a guest's full travel itinerary, different excess baggage fees may apply when travelling on Interline and Codeshare partners

Unaccompanied Baggage

Due to Government security regulations, Virgin Australia is unable to accept unaccompanied baggage. Unaccompanied baggage must be sent as Freight.

Interline and Codeshare Partners

If your journey involves multiple flight segments operated by more than one carrier, then different baggage allowances may apply.

• View more information on allowances for interline and codeshare journeys